BenQ DV2050 Troubleshooting

Troubleshooting

Before calling a service center, attempt the following steps to diagnose the problem.

TV

Symptoms	Possible Causes
Power does not turn ON	Ensure the power plug is securely inserted into the receptacle
	and wall socket.
	• Ensure the television power is ON (Indicated by the green
	LED on the front of the unit)
There is no picture or sound	• Try a different input source to check whether the source is at
	fault.
	• Check for mis-connection of cables or for wrong input
	source.
	Your TV is being affected by interference from automobiles,
There are spots on the screen	trains, high-voltage transmission lines, neon signs or another
	sources of interference. Try redirecting or relocating your
	antenna to reduce the affects of the interference.
	• Check whether all the picture adjustments have been
Degraded colours or tints	properly performed.
	• Press the "PICTURE" button on the remote control to select
	a different picture set-up.
Improper screen position or size	Try selecting a different aspect ration by pressing the
	"ASPECT" button on the remote control.
The image appears distorted	Ensure the television's aspect ratio is correctly set to suit the
	program source.
The image appears too bright,	• Reduce the contrast setting.
and there is a loss of definition	• The DVD player is set for a high-level output.
in the brightest areas of the	• The AV video signal has not been terminated properly
image.
	somewhere in the external AV equipment.
The image appears too 'washed	• Reduce the brightness level till the black areas of the picture
out', or the darkest areas of the	appear as black.
image appear too bright.	• The DVD player may be set at too high a brightness level.
"Out of range" appears	• Check whether the input signal is acceptable to the display.
	• Check for incorrect battery orientation.
	• Check for dead batteries
	• Check your distance and angle from the television.
Remote control does not	• Check whether remote control is properly being pointed at
function properly	the television's remote control sensor window.
	• Check for any obstacle between the remote control and the
	remote control sensor window.
	• Check that the remote control sensor window is not under
	strong fluorescent lighting.
There is no picture or sound,	• Make sure the antenna cable is properly connected.
just noise.	• Change channels to confirm if the symptom is still present.
Picture is not clear.	• Make sure the antenna cable is properly connected.
	• Change channels to confirm if the symptom is still present.

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Troubleshooting 31