Troubleshooting

The projector does not turn on.

Cause

Remedy

 

 

 

Plug the power cord into the AC inlet on the

There is no power from the power cable.

projector, and plug the power cord into the

 

power outlet. If the power outlet has a switch,

 

make sure that it is switched on.

 

 

Attempting to turn the projector on again

Wait until the cooling down process has

during the cooling process.

completed.

 

 

No picture

Cause

Remedy

 

 

The video source is not turned on or

Turn the video source on and check that the signal

connected correctly.

cable is connected correctly.

 

 

The projector is not correctly connected

Check the connection.

to the input signal device.

 

 

 

The input signal has not been correctly

Select the correct input signal with the SOURCE

selected.

key on the projector or remote control.

 

 

The lens cover is still closed.

Open the lens cover.

 

 

Blurred image

Cause

Remedy

 

 

The projection lens is not correctly

Adjust the focus of the lens using the focus ring.

focused.

 

 

 

The projector and the screen are not

Adjust the projection angle and direction as well

aligned properly.

as the height of the unit if necessary.

 

 

The lens cover is still closed.

Open the lens cover.

 

 

Remote control does not work

Cause

Remedy

 

 

The battery is out of power.

Replace the battery with new one.

 

 

There is an obstacle between the remote

Remove the obstacle.

control and the projector.

 

You are too far away from the projector.

Stand within 8 meters (26 feet) of the projector.

 

 

The password is incorrect

Cause

Remedy

 

 

You do not remember the password.

Please see "Entering the password recall

procedure" on page 30 for details.

 

 

 

68 Troubleshooting

Page 68
Image 68
BenQ MS521 Projector does not turn on, No picture, Blurred image, Remote control does not work, Password is incorrect