![](/images/new-backgrounds/1063534/6353425x1.webp)
Troubleshooting - CleanView Helix®
Vacuum cleaner won’t turn on
Possible causes | Remedies | ||
1. | Power cord not plugged in | 1. | Check electrical plug |
2. | Blown fuse/tripped breaker | 2. | Check/replace fuse or reset breaker |
Vacuum cleaner won’t pick up dirt
Possible causes | Remedies | ||
1. | Incorrect height adjustment | 1. | Adjust powerfoot to correct height setting |
2. | Hose not attached to suction opening | 2. | Grasp quick reach handle and firmly push |
|
|
| hose wand onto the suction opening |
3. | Crack or hole in hose | 3. | Check hose and replace if needed |
4. | Broken or worn drive belt | 4. | Replace drive belt, see page 11 |
5. | Rotating floor brush bristles worn | 5. | Replace brush |
6. | Rotating floor brush jammed | 6. | Remove brush and clean debris from brush ends, |
|
|
| see page 10 |
7. | Clog in vacuum | 7. | Follow instructions on page 12 for clearing clogs |
8. | Dirt container full | 8. | Empty dirt container |
9. | Dirt container or upper tank not installed properly | 9. | Position correctly and lock in place |
10. | Filters are dirty | 10. | Check and clean or replace |
Tools won't pick up dirt |
| ||
|
| ||
Possible causes | Remedies | ||
1. | Crack or hole in hose | 1. | Check hose and replace if needed |
2. | Clog in vacuum | 2. | Follow instructions on page 12 for clearing clogs |
3. | Dirt container full | 3. | Empty dirt container, see page 8 |
4. | Dirt container or upper tank not installed properly | 4. | Position correctly and lock in place |
5. | Filters are dirty | 5. | Check and clean or replace |
Vacuum cleaner is difficult to push |
| ||
|
| ||
Possible causes | Remedies | ||
1. | Incorrect height adjustment | 1. | Adjust powerfoot to correct height setting |
Visible dirt escaping from cleaner |
|
| |
Possible causes | Remedies | ||
1. | Dirt container full | 1. | Empty dirt container, see page 8 |
2. | Filters missing or installed incorrectly | 2. | Check |
|
|
| filters for correct installation |
Other maintenance or service not included in the manual should
be performed by an authorized service representative.
Thank you for selecting a BISSELL product. Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at
13
w w w. b i s s e l l . c o m | 8 0 0 . 2 3 7 . 7 6 9 1 |