Chapter 3
Using the System
2.Select the System Setup option.
3.Select the Installation option.
4.Select the Factory Defaults option.The receiver displays a Warning message, prompting you to confirm that you want to reset the receiver.
5.Select the Yes option to confirm the reset. The receiver resets, and then displays the Installation and Setup menu.
Troubleshooting Tools
Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
Resetting Your Receiver
Reset your receiver as directed by the Customer Service Representative as follows:
1.Press and hold the front panel POWER button four to six seconds.
2.Let go of the front panel POWER button.
It will take a few minutes for your receiver to reset and come back on. When you reset your receiver, your receiver may have to download an updated Program Guide. If this is the case, it may take a little longer for the receiver to come back on.
Diagnostics
This test make sure that the receiver telephone connection is correct. Select the Connection option to begin the test. The receiver displays a message asking you to wait until the test is done.
•If the telephone connection is correct, the receiver displays a Phone Connection OK message.
•Select the Dial Out option so the receiver can make a
•If the telephone line is not connected properly, the receiver displays a failure message. Check the telephone connection and then repeat the test.
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