Dish Network Solo 811 Buying a Pay-Per-View Program, Using the Telephone for Voice/Data/FAX

Chapter 5

Reference

	You try to apply an empty	The receiver will not allow you to	Choose another list to apply, or add at least one channel to the
	Favorite List. The receiver	apply an empty list.	empty list.
	displays an ERROR
	message.
	A Favorite List does not	If you have set up the Program	Unlock the receiver for the list to show adult channels.
	show channels that you	Guide to hide adult channels and
	know you have added to it.	the receiver is locked, the Favorite
		List will not show such channels.
Buying a Pay-Per-View Program
	What Is	Possible Reason	What to Do
	Happening
	Someone orders a Pay-	You may have been away from the	Lock the purchase of Pay-Per-View programs. Remember that you
	Per-View program	receiver, and someone else used it.	are responsible for all Pay-Per-View purchases, whether or not
	without your permission.		you authorize such purchases. If you lock Pay-Per-View purchases,
			then anyone who wants to order a Pay-Per-View program must
			enter the password.
	You find that you are not	The receiver may not be connected	You must connect the receiver to an active telephone connection at
	able to order a Pay-Per-	to an active telephone line.	all times. If you install two or more receivers, you must connect
	View program.	Your credit limit may have been	each receiver to an active telephone connection at all times.
		exceeded.	Review your Pay-Per-View purchases to check the Smart Card
			credit limit.
	You find that you are not	You ordered a Pay-Per-View	You cannot cancel an order for a Pay-Per-View program, whether
	able to cancel a Pay-Per-	program, and then decided not to	it was just ordered or ordered earlier.
	View program.	watch it.
	Your setup includes more	You ordered a Pay-Per-View	If you want to watch a Pay-Per-View program on TVs connected to
	than one receiver. You	program, and want it to be available	up to six receivers, you must order the program for each receiver
	order a Pay-Per-View	via all the receivers in your setup.	but you only pay for the program once.
	program, but it does not
	appear via all of the
	receivers.
Using the Telephone for Voice/Data/FAX
	What Is Happening	Possible Reason	What to Do
	While you are making a	The receiver may have tried to call the	You do not have to do anything. You can always use your telephone
	telephone call, you hear	Customer Service Center to send Pay-	line, because the receiver automatically hangs up if it finds the line is
	“clicks.”	Per-View purchase information. When	busy.
		the receiver found that the telephone
		was busy, it automatically
		disconnected.
	The receiver cannot connect	Maybe the receiver is connected to a	Install a DSL filter between the receiver and the telephone wall jack.
	to DISH Network.	DSL (Digital Subscriber Line) phone
		line.
	You pick up the telephone to	The receiver was calling the Customer	Hang up, and then pick up the telephone again to get a dial tone.
	make a call, but you do not	Service Center to send Pay-Per-View
	hear a dial tone.	information. When the receiver found
		that the telephone was busy, it
		automatically disconnected.
	Your computer or facsimile	The receiver was calling the Customer	Resend the FAX or modem transmission.
	(FAX) machine tries to send	Service Center to send Pay-Per-View
	a FAX or modem	information. When the receiver found
	transmission, but fails.	that the telephone was busy, it
		automatically disconnected. The FAX
		or modem found that there was no dial
		tone, and cancelled the transmission.

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