Chapter 5
Reference
On-Screen Messages
This table describes some
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| Message Number | Possible Reason | What to Do |
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| There may be a problem with the | Check the coaxial cables and their connections to and from the |
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| 001 |
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| and check that all cable connections are tight and dry (for outdoor |
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| cables). |
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| If this does not work, call the Customer Service Center for help. |
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| Heavy rain, snow, or cloud cover | Note the local weather conditions. Remove any snow or other |
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| may be interfering with transmission | debris which may have collected on the satellite dish. |
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| of the satellite signal, or there may | Make sure that the satellite dish has a clear line of sight to the |
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| 002 | be other interference. | satellite. Check whether branches or leaves have grown into the line |
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| of sight. |
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| Make sure that the satellite dish is aimed at the satellite. Check the |
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| strength of the signal using the Point Dish/Signal menu. Consult |
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| your installer to |
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| possible signal. |
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| The wrong type of coaxial cable may | Make sure the system uses RG6 coaxial cable; if not, call your |
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| be used in the system, or the cable | dealer or installer. |
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| run length may be too long. Or, there | Check the |
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| may be a problem with the multi- | your DISH Pro system, (100 feet with a Legacy system) call your |
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| 003, 004 | dish switch. | dealer or installer. |
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| Check the coaxial cables and their connections to and from the |
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| and check that all cable connections are tight and dry (for outdoor |
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| cables). |
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| If this does not work, do the Check Switch test. |
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| The receiver may not yet have been | If you have authorized the receiver, wait a few minutes to see if the |
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| electronically linked with the Smart | message is removed. Make sure that all required cables are in place, |
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| Card, via the satellite signal. The | and check that all cable connections are tight and dry (for outdoor |
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| satellite dish may have moved so | cables). |
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| 005 | that it is no longer picking up the | Make sure that the satellite dish has a clear line of sight to the |
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| satellite signal. The cable | satellite. Check whether branches or leaves have grown into the line |
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| connections may have loosened or | of sight. |
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| have moisture inside. There may be | Check that the Signal Strength bar in the Point Dish/Signal |
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| an interruption of the satellite signal. | menu is green and displays the word Locked. If not, contact your |
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| installer to |
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| receiver, call the Customer Service Center for help. |
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| The receiver may not be connected | You must connect the receiver to an active telephone connection at |
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| 006 | to an active telephone line. | all times. If you install two or more receivers, you must connect |
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| The Smart Card credit limit may | each receiver to an active telephone connection at all times. |
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| have been suspended. | Review your |
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| credit limit. |
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| 008 | Phone signal not working correctly. | If connected with DSL phone line, install a DSL filter between the |
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| receiver and the telephone wall jack. You can obtain the filter from |
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| your DSL provider. |
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| Viewers in specific areas are | Remember that the program providers specify which programs |
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| prohibited from watching certain | are “blacked out” for which viewers, not DISH Network. |
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| programs. |
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| 011, 012 | For example, viewers who live close |
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| to a particular football stadium may |
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| be prohibited from watching football |
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| games that are played in that |
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| stadium. |
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| 013, 014 | You may have tried to tune to a | You must buy a channel before you can tune to a program on that |
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| program on a channel which you | channel. Call the Customer Service Center to buy the channel, or if |
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| have not bought. | you believe this message was displayed by mistake. |
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Page 78