Chapter 5

Reference

On-Screen Messages

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

 

 

 

 

 

 

Message Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

There may be a problem with the

Check the coaxial cables and their connections to and from the

 

 

001

multi-dish switch.

multi-dish switch. Make sure that all required cables are in place,

 

 

 

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

cables).

 

 

 

 

If this does not work, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

Heavy rain, snow, or cloud cover

Note the local weather conditions. Remove any snow or other

 

 

 

may be interfering with transmission

debris which may have collected on the satellite dish.

 

 

 

of the satellite signal, or there may

Make sure that the satellite dish has a clear line of sight to the

 

 

002

be other interference.

satellite. Check whether branches or leaves have grown into the line

 

 

 

of sight.

 

 

 

 

Make sure that the satellite dish is aimed at the satellite. Check the

 

 

 

 

strength of the signal using the Point Dish/Signal menu. Consult

 

 

 

 

your installer to re-aim the dish, if necessary, to obtain the strongest

 

 

 

 

possible signal.

 

 

 

 

 

 

 

 

The wrong type of coaxial cable may

Make sure the system uses RG6 coaxial cable; if not, call your

 

 

 

be used in the system, or the cable

dealer or installer.

 

 

 

run length may be too long. Or, there

Check the dish-to-receiver cable run length; if it is over 200 feet on

 

 

 

may be a problem with the multi-

your DISH Pro system, (100 feet with a Legacy system) call your

 

 

003, 004

dish switch.

dealer or installer.

 

 

 

Check the coaxial cables and their connections to and from the

 

 

 

 

multi-dish switch. Make sure that all required cables are in place,

 

 

 

 

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

cables).

 

 

 

 

If this does not work, do the Check Switch test.

 

 

 

 

 

 

 

 

The receiver may not yet have been

If you have authorized the receiver, wait a few minutes to see if the

 

 

 

electronically linked with the Smart

message is removed. Make sure that all required cables are in place,

 

 

 

Card, via the satellite signal. The

and check that all cable connections are tight and dry (for outdoor

 

 

 

satellite dish may have moved so

cables).

 

 

005

that it is no longer picking up the

Make sure that the satellite dish has a clear line of sight to the

 

 

satellite signal. The cable

satellite. Check whether branches or leaves have grown into the line

 

 

 

connections may have loosened or

of sight.

 

 

 

have moisture inside. There may be

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

an interruption of the satellite signal.

menu is green and displays the word Locked. If not, contact your

 

 

 

 

installer to re-aim the satellite dish. If you have not authorized the

 

 

 

 

receiver, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

The receiver may not be connected

You must connect the receiver to an active telephone connection at

 

 

006

to an active telephone line.

all times. If you install two or more receivers, you must connect

 

 

The Smart Card credit limit may

each receiver to an active telephone connection at all times.

 

 

 

have been suspended.

Review your Pay-Per-View purchases to check the Smart Card

 

 

 

 

credit limit.

 

 

 

 

 

 

 

008

Phone signal not working correctly.

If connected with DSL phone line, install a DSL filter between the

 

 

 

receiver and the telephone wall jack. You can obtain the filter from

 

 

 

 

your DSL provider.

 

 

 

 

 

 

 

 

Viewers in specific areas are

Remember that the program providers specify which programs

 

 

 

prohibited from watching certain

are “blacked out” for which viewers, not DISH Network.

 

 

 

programs.

 

 

 

011, 012

For example, viewers who live close

 

 

 

to a particular football stadium may

 

 

 

 

be prohibited from watching football

 

 

 

 

games that are played in that

 

 

 

 

stadium.

 

 

 

 

 

 

 

 

013, 014

You may have tried to tune to a

You must buy a channel before you can tune to a program on that

 

 

program on a channel which you

channel. Call the Customer Service Center to buy the channel, or if

 

 

 

have not bought.

you believe this message was displayed by mistake.

 

 

 

 

 

 

Page 78

Page 82
Image 82
Dish Network Solo 811, 138410 quick start Reference, On-Screen Messages