Chapter 5
Reference
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| You may not have connected the | Connect the receiver to an active telephone line. |
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| receiver to an active telephone line. | Make sure that the telephone line to which you connect the receiver |
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| Or, the telephone line may be | is working properly. |
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| defective. | Note: To be able to order |
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| the receiver connected to an active telephone line at all times. If |
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| 078, 079, 080 |
| your setup includes more than one receiver, this applies to each |
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| receiver. The receiver uses the telephone line to make |
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| calls, usually in the middle of the night, to send information to the |
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| Customer Service Center. |
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| Maybe the receiver is connected to a | Install a DSL filter between the receiver and the telephone |
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| DSL (Digital Subscriber Line) | wall jack. |
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| phone line. |
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| You may have set up the receiver to | If you want to reset the receiver to its factory default settings, select |
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| 093 | reset itself back to the “factory | the Yes option. If not, select the No option. |
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| defaults,” that is, the settings it had |
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| when it was shipped from the |
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| factory. |
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DISH Pro Twin LNBF
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| What’s Happening | What’s Wrong | What You Can Do |
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| When you run Check Switch, you do not | • The DISH Pro Twin LNBF may not be | • Check all cable connections in your |
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| see "Twin" identified as a Device or LNB. | properly connected. | system and run Check Switch again. |
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| All entries show "X"s. | • Cables may be too long, over 200 feet. | • Make sure cable lengths between |
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| receiver and DISH Pro Twin do not |
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| exceed 200 feet. Rerun check switch. |
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| • Cables may not be rated for 2150 MHz. | • Make sure cables are rated for 2150 |
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| • You may have DISH Pro Adapter | MHz. Rerun check switch. |
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| • Remove the DISH Pro Adapter; this |
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| installed on a DISH Pro receiver. |
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| device is only for |
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| • May have a | receivers. Rerun check switch. |
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| LNB or incompatible accessory device* | • Remove any |
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| in the system. | LNBs or incompatible accessory |
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| devices* from the system. All LNBs and |
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| switches must be DISH Pro. Rerun |
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| check switch. |
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| When you run Check Switch, you see | • The DISH Pro Twin LNBF is connected | • Check the point dish/signal screen to |
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| "Twin" identified as the Device/LNB and | but no satellite signal is present. | confirm you have satellite signal. If not, |
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| Satellite shows "Conn" but you do not see |
| check your dish antenna to ensure the |
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| "Satellite Reception Verified". |
| DISH Pro Twin is installed properly, the |
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| dish is pointed/peaked on the satellite |
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| signal and there is nothing blocking the |
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| signal path to the dish. Rerun check |
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| switch. |
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| When you run Check Switch, you see | • The DISH Pro Twin is connected but | • Check the cable path between the DISH |
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| "Satellite Reception Verified" but you see | something in the system may be | Pro Twin and the receiver and remove |
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| "Feed" instead of "Twin" identified as the | blocking the switch commands. | any incompatible accessory devices*. |
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| Device/LNB. |
| Rerun check switch. |
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| When you run Check Switch, you do not | • Your box may need a software upgrade. | • From point dish/signal screen, select |
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| see "Twin" identified as a Device or LNB, |
| 119 west satellite and an odd |
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| but odd transponders are detected only on |
| transponder greater than 10 (e.g., 11). |
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| one satellite. |
| Confirm satellite signal is present. Turn |
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| the receiver off and wait 30 minutes. |
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| • You may have DISH Pro Adapter | Rerun check switch. |
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| • Remove the DISH Pro Adapter; this |
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| installed on a DISH Pro receiver. |
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| device is only for |
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| • May have a | receivers. Rerun check switch. |
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| LNB in the system | • Remove any |
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| LNBs from the system. All LNBs and |
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| switches must be DISH Pro. Rerun |
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| check switch. |
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Page 80