Troubleshooting
RFID Troubleshooting
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P1062653-002 Rev. A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014
RFID Troubleshooting
Many RFID hardware problems can be corrected or diagnosed by performing a ‘Manual
Calibration - Media’ on the printer (Manual Calibration - Media onpage 75) followed by a
‘RFID Calibration’ (RFID Calibration onpage 76 ) on your chosen RFID media. These two
operations are the first place to troubleshoot problems with RFID operations. Does the printer
sense basic media characteristics (length, gap, etc.) and can the RFID module recognize, read
and write to your chosen RFID media without error?
Many other problems can be caused by the location of the printer (proximity to other UHF
radio sources or other RFID reader, printers, tags and devices) or the media itself may not be
compatible with the printer.
Information for troubleshooting the RFID operations and related media issues is found in the
‘RFID Programming Guide3’ which can be found on the Zebra Web site at:
www.zebra.com/support
Look up the ZD500R or ZD500 Series printers. Go to the ‘Manuals’ tab and browse for the
‘RFID Programming Guide 3’.
Printer firmware updates may improve or expand printer operation for some RFID media and
other general operations. Firmware is available on the printer support web page also.