Zebra Technologies ZD500

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev. A

Troubleshooting

This section provides troubleshoots procedures.

Contents

Main ii iii Compliance and Regulatory Statements FCC Compliance Statement (USA) Mexico NOM-121-SCT1-2009 auden - p/n 220370-09 iv Canadian DOC Compliance Statement Industry Canada (IC) Warning Brasil Aviso da Anatel Japan Restricted Frequencies Page vi NCC WLAN Radio Specification Bluetooth 2.1 + EDR RFID Radio Specification viii Environmental Management Document Conventions Contents x xi Page Introduction ZD500 Series Thermal Printers The ZD500 Series printer features: The ZD500 Series printer options: Page Whats in the Box? Unpack and Inspect the Printer Printer Features Figure 1 Printer Features Figure 2 Printer Features Continued Page Control Panel Page Control Panel Display Menu and Status Icons Figure 5 Typical Home Menu Printer Control Panel Display Navigating through Screens in the Menu Table 2 shows navigating through the screens in the control panel display. Page Introduction Control Panel Menu Map P1062653-002 Rev. A ZD500 Series Thermal Transfer Printer Users Guide 1/16/2014 Control Panel Menu Map Setup Basic Printer Setup (Overview) Select a Location for the Printer Attaching Power Preparing and Handling Media Media Storage Tips Setting the Printer Menu and Report Display Language Set Media Print Method Loading Roll Media Page Page Loading Transfer Ribbon Page Page Page Test Printing with Configuration Report Printouts Connecting your Printer to a Computer Pre-install Windows Printer Drivers Interface Cable Requirements Page 30 Serial Interface 31 Wired (Ethernet) Interface Telnet Zebra Setup Utilities (includes the ZebraDesigner Windows printer driver) Ethernet Status/Activity Indicators Print Server - Default User ID and Password ZebraNet Internal Wireless Print Server Option Configure Using the Connectivity Wizard To use the Connectivity Wizard, complete these steps: Page Page Page Page Page Page Page LCD Link Status and Wireless Signal Indicators Bluetooth Option Configuration Page Connecting to a Windows XP SP2 Master Device Connecting to a Windows Vista SP2 or Windows 7 Master Device Page Page Page 49 After Your Printer is Connected Testing Communications by Printing Page Printer Configuration Changing Printer Settings SETTINGS Menu Page Page Page TOOLS Menu Page Page Page Page NETWORK Menu Page Page Page RFID Menu memory bank sizes protocol bits TID information password status read write Page Page LANGUAGE Menu Page SENSOR Menu PORTS Menu 73 BLUETOOTH Menu Manual Calibration - Media RFID Calibration Page Determining Printer Configuration Thermal Printing Modes of Printing 79 Setting the Thermal Print Method Types of Media Determining Thermal Media Types To perform a media scratch test, complete these steps: Page Media Loading Attaching the 3 inch Core Adapters Loading 3 inch I.D. Media rolls Removing the 3 inch Core Adapters 84 Ribbon Overview When to Use Ribbon Coated Side of Ribbon To determine which side of a ribbon is coated, complete these steps: Ribbon Test with Adhesive 85 Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Replacing Supplies Adding a New Transfer Ribbon Replacing a Partially Used Transfer Ribbon Adjusting the Print Width Adjusting the Print Quality Media Sensing Using the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches Page Adjusting the Movable Sensor for Web (Gap) Sensing C L Printing on Fan-Fold Media Page Printing with Externally Mounted Roll Media Externally Mounted Roll Media Considerations: Sending Files to the Printer Fonts and Your Printer Identifying Fonts in Your Printer Localizing the Printer with Code Pages Asian fonts and Other Large Font Sets Getting Asian Fonts Page Page Label Dispenser Option ^XA ^MMP ^XZ Page Page Cutter Option Loading Media with the Cutter Option Page ZebraNet Internal Wireless Print Server Option Bluetooth Option 108 Printer Network Configuration Status Label Page Cleaning Cleaning the Printhead Media Path Cleaning Sensor Cleaning Platen Cleaning and Replacement Page Other Printer Maintenance RTC Battery Fuses Replacing the Printhead Page Page Page printhead spring slots to the five posts and snap the printhead into the ribbon frame. Page Page Error Messages Page 126 Printing Issues Clean or replace the platen (drive) roller. Page Page Ribbon Problems Communications Problems Miscellaneous Issues RFID Troubleshooting Printer Diagnostics Power-On Self Test To initiate the Power-On Self Test, complete these steps: Configuration Report To perform the configuration, complete these steps: Print Quality Report To perform a Print Quality Report, complete these steps: Page Page Reset Printer Factory Defaults Reset Network Factory Defaults Communication Diagnostics Test To use communications diagnostics mode, complete these steps: Sensor Profile Page Page Page 144 Serial Port Interface Connecting the Printer to a DTE Device Page Appendix: Dimensions External ZD500 Series Printer Dimensions P1062653-002 Rev. A ZD500 Series Thermal Transfer Printer Users Guide 1/16/2014 External ZD500 Series Printer Dimensions 9.53in 242mm 147 Appendix: Dimensions External ZD500 Series Printer Dimensions 1/16/2014 ZD500 Series Thermal Transfer Printer Users Guide P1062653-002 Rev. A Label Dispenser Cutter