124

Troubleshooting

Error Messages

Error Messages

The control panel displays messages when there is an error. See Table 1 for errors, the possible causes, and the recommended solutions.

Table 1 • Error Messages

Display/

Possible Cause

Recommended Solution

Indicator Lights

 

 

HEAD OPEN

The printhead is not fully

Close the printhead

closed.

completely.

CLOSE HEAD

 

 

 

 

 

The printhead open sensor is

Call a service technician to

STATUS light steady red

not working properly.

replace the sensor.

 

 

 

 

 

MEDIA OUT

The media is not loaded or is

Load media correctly.

loaded incorrectly.

 

LOAD MEDIA

 

 

 

 

 

 

Misaligned media sensor.

Check the position of the

STATUS light steady red

 

 

 

media sensor.

 

The printer is set for

1. Install the proper media

 

noncontinuous media, but

type, or reset printer for the

 

continuous media is loaded.

current media type.

 

 

 

 

2. Calibrate the printer. See

 

 

 

 

Manual Calibration -

 

 

 

 

Media on page 75.

 

 

 

 

 

ALERT

In thermal transfer mode:

Replace the empty ribbon with

the end of the ribbon roll

a new roll.

RIBBON OUT

 

 

has been detected.

 

STATUS light steady red

 

 

 

 

 

 

 

 

 

PH NOT AUTHENTICATED

The printhead damaged,

Install a genuine Zebra™

replace incorrectly, or was

printhead.

REPLACE PRINTHEAD

replaced with one that is not a

 

 

 

STATUS light flashing red

genuine Zebra™ printhead.

 

 

 

 

 

 

 

 

 

PRINT HEAD OVERTEMP

 

 

Caution • The printhead may be hot enough to cause

PRINTING HALTED

 

 

severe burns. Allow the printhead to cool.

 

 

 

 

 

STATUS light steady yellow

The printhead is over

Allow the printer to cool.

 

temperature.

Printing automatically resumes

 

 

 

 

when the printhead elements

 

 

 

 

cool to an acceptable operating

 

 

 

 

temperature.

 

 

 

 

If this error persists, consider

 

 

 

 

changing where the printer is

 

 

 

 

located or using a slower print

 

 

 

 

speed.

 

 

 

 

 

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

Page 136
Image 136
Zebra Technologies ZD500 manual Error Messages, 124, Has been detected Status light steady red

ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.