Troubleshooting

Miscellaneous Issues

131

Miscellaneous Issues

Table 3 identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.

Table 5 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The control panel

The language parameter was

1. On the control panel display, scroll

display shows a

changed through the control

to LANGUAGE Menu.

language that I

panel or a firmware command.

2. Press OK to access the items in this

cannot read

 

menu.

 

 

3. Use the UP ARROW or DOWN ARROW

 

 

to scroll through the language selections.

 

 

The selections for this parameter are

 

 

displayed in the actual languages to make it

 

 

easier for you to find one that you are able to

 

 

read.

 

 

4. Select the language that you want to display.

 

 

 

The display is missing

The display may need

Call a service technician.

characters or parts of

replacing.

 

characters

 

 

 

 

 

Changes in

Some parameters are set

1. Check the parameters and change or reset if

parameter settings

incorrectly.

necessary.

did not take effect

 

2. Turn the printer off (O) and then on (I).

 

 

 

 

A firmware command turned

Refer to the Programming Guide for ZPL, ZBI,

 

off the ability to change the

Set-Get-Do, Mirror, and WML or call a service

 

parameter.

technician.

 

 

 

 

A firmware command changed

 

 

the parameter back to the

 

 

previous setting.

 

 

 

 

 

If the problem persists, there

Call a service technician.

 

may be a problem with the

 

 

main logic board.

 

 

 

 

Non-continuous

The printer was not calibrated

Calibrate the printer. See Manual Calibration -

labels are being

for the media being used.

Media on page 75.

treated as continuous

 

 

The printer is configured for

Set the printer for the correct media type

labels.

continuous media.

(gap/notch, continuous, or mark). See

 

 

 

SETTINGS Menu on page 52.- MEDIA TYPE.

 

 

 

All indicator lights

Internal electronic or firmware

Call a service technician.

are on, nothing is on

failure.

 

the display and the

 

 

printer locks up. - or-

 

 

The printer locks up

 

 

while running the

 

 

Power-On Self Test.

 

 

 

 

 

1/16/2014

ZD500 Series™ Thermal Transfer Printer User’s Guide

P1062653-002 Rev. A

Page 143
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Zebra Technologies ZD500 manual Miscellaneous Issues, 131, Miscellaneous Printer Problems

ZD500 specifications

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