3Solving Diskette Problems | HP dc5750 instruction

Solving Diskette Problems

Common causes and solutions for diskette problems are listed in the following table.

NOTE You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems for instructions.

Table 2-3Solving Diskette Problems

Diskette drive light stays on.

Cause	Solution

Diskette is damaged.	In Microsoft Windows XP, right-click Start, click Explore, and
	select a drive. Select File > Properties > Tools. Under Error-
	checking click Check Now.

Diskette is incorrectly inserted.	Remove diskette and reinsert.

Drive cable is not properly connected.	Reconnect drive cable. Ensure that all four pins on the diskette
	power cable are connected to the drive.

Drive not found.

Cause	Solution

Cable is loose.	Reseat diskette drive data and power cables.

Removable drive is not seated properly.	Reseat the drive.

Diskette drive cannot write to a diskette.

Cause	Solution

Diskette is not formatted.	Format the diskette.
	1.	From Windows Explorer select the disk (A) drive.
	2.	Right-click the drive letter and select Format.
	3.	Select the desired options, and click Start to begin
		formatting the diskette.

Diskette is write-protected.	Use another diskette or remove the write protection.

Writing to the wrong drive.	Check the drive letter in the path statement.

Not enough space is left on the diskette.	1.	Use another diskette.
	2.	Delete unneeded files from diskette.

Legacy diskette writes are disabled in Computer Setup.	Enter Computer Setup and enable Legacy Diskette Write
	in Storage > Storage Options.

Diskette is damaged.	Replace the damaged disk.

ENWW	Solving Diskette Problems 15

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HP dc5750 manual 3Solving Diskette Problems

Contents

Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting Cmos HP Insight Diagnostics HP Insight Diagnostics Survey Tab Status Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software Restoring the Software Safety and Comfort Safety and Comfort Before You Call for Technical Support Helpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Enww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Security Password Options Overrides the Boot Order enable command 4Solving Hard Drive Problems Solving Hard Drive Problems Storage Boot Order list Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Device Configuration 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the card Solving Media Card Reader Problems Solving Display Problems 6Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Solving Display Problems Image is not centered Cause Solution Install the video drivers included in the upgrade kitAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems 7Solving Audio ProblemsSound cuts in and out Cause Solution On the Properties tab, make sure Enable digital CD Solving Audio ProblemsProperties Audio for this CD-ROM device is checked 8Solving Printer Problems Solving Printer Problems Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse Problems Option and then press the Enter key After the shutdown is complete, plug the mouseRestart Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause Solution Goes away 11Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card Solving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems 14Solving Processor Problems Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password Options Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution Solving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Solving Internet Access Problems 19Solving Software Problems Solving Software Problems Contacting Customer Support Contacting Customer Support Enww Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Advanced Onboard Devices Replace diskette drive Control panel message Description Under Storage DPS Self-test Problem Problem goes away Network Server Mode Active and No Emulation back to RAID and select FileSave Changes and Exit Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Problem persists, replace the system board Check that both power supply cables areProperly connected to the system board Check to see if the 5Vaux light on Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the Cmos Figure B-1 Cmos switch Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Index Index Enww