Post Numeric Codes and Text Messages | HP dc5750 instruction

POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

NOTE The computer will beep once after a POST text message is displayed on the screen.

Table A-1Numeric Codes and Text Messages

Control panel message	Description	Recommended action

101-Option ROM Checksum Error	System ROM or expansion board option	1.	Verify the correct ROM.
	ROM checksum.	2.	Flash the ROM if needed.
		2.	Flash the ROM if needed.
		3.	If an expansion board was recently
			added, remove it to see if the problem
			remains.
		4.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS.)
		5.	If the message disappears, there may
			be a problem with the expansion card.
		6.	Replace the system board.

103-System Board Failure	DMA or timers.	1.	Clear CMOS. (See Appendix B,
			Password Security and Resetting
			CMOS.)
		2.	Remove expansion boards.
		3.	Replace the system board.

110-Out of Memory Space for Option ROMs	Recently added PCI expansion card contains	1.	If a PCI expansion card was recently
	an option ROM too large to download during		added, remove it to see if the problem
	POST.		remains.
		2.	In Computer Setup, set Advanced >
			Device Options > NIC PXE Option
			ROM Download to DISABLE to prevent
			PXE option ROM for the internal NIC
			from being downloaded during POST to
			free more memory for an expansion
			card's option ROM. Internal PXE option
			ROM is used for booting from the NIC to
			a PXE server.
		3.	Ensure the ACPI/USB Buffers @ Top of
			Memory setting in Computer Setup is
			enabled.

162-System Options Not Set	Configuration incorrect.	Run Computer Setup and check the
	RTC (real-time clock) battery may need to	configuration in Advanced > Onboard
	RTC (real-time clock) battery may need to	Devices.
	be replaced.

Reset the date and time under Control

Panel. If the problem persists, replace the

RTC battery. See the Hardware Reference

Guide on the Documentation and Diagnostics

CD for instructions on installing a new battery,

50 Appendix A POST Error Messages

ENWW

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HP dc5750 Post Numeric Codes and Text Messages, Appendix a Post Error Messages, Table A-1Numeric Codes and Text Messages

Contents

Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer Setup HP Insight Diagnostics HP Insight Diagnostics Survey Tab Status Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download Restoring the Software Safety and Comfort Before You Call for Technical Support Safety and Comfort Helpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Enww Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Overrides the Boot Order enable command Security Password Options Solving Hard Drive Problems 4Solving Hard Drive Problems Solving Hard Drive Problems Storage Boot Order listComputer will not boot from hard drive Cause Solution Device Configuration Solving Media Card Reader Problems 5Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the card Solving Media Card Reader Problems Blank screen no video Cause Solution Solving Display Problems6Solving Display Problems Solving Display Problems Dim characters Cause Solution Install the video drivers included in the upgrade kit Image is not centered Cause SolutionAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio Problems7Solving Audio Problems Solving Audio Problems On the Properties tab, make sure Enable digital CDProperties Audio for this CD-ROM device is checked Solving Printer Problems 8Solving Printer Problems Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse Problems Restart Option and then press the Enter keyAfter the shutdown is complete, plug the mouse Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause Solution 11Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option card Solving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution Diagnostics reports a failure Cause Solution Network status link light never flashes New network card will not boot Cause Solution Solving Memory Problems 13Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems Solving Processor Problems 14Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password Options Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution Enww Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution 17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems18Solving Internet Access Problems Solving Internet Access Problems Double-clickPorts COM & LPT Solving Software Problems 19Solving Software Problems Contacting Customer Support Contacting Customer Support Enww Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Advanced Onboard Devices Control panel message Description Replace diskette drive Under Storage DPS Self-test Save Changes and Exit Problem Problem goes away Network Server Mode Active and NoEmulation back to RAID and select File Table A-2Diagnostic Front Panel LEDs and Audible Codes Is not spinning, make sure the fans cable is Activity Beeps Possible Cause Recommended Action Check that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light on Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset Cmos Figure B-1 Cmos switch Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test Index Index Enww