Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 2-18Solving Internet Access Problems

Unable to connect to the Internet.

Cause

Solution

 

 

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

 

 

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct

 

using the quick setup documentation.

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with

 

your ISP.

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED light

 

on the front of the cable/DSL modem.

 

 

Cable/DSL service is not available or has been interrupted due

Try connecting to the Internet at a later time or contact your

to bad weather.

ISP. (If the cable/DSL service is connected, the “cable” LED

 

light on the front of the cable/DSL modem will be on.)

 

 

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and

 

the computers’s RJ-45 connector. (If the connection is good,

 

the “PC” LED light on the front of the cable/DSL modem will be

 

on.)

 

 

 

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

Cookies are corrupted. (A “cookie” is a small piece of

Windows XP

information that a Web server can store temporarily with the

1.

Select Start > Control Panel.

Web browser. This is useful for having the browser remember

some specific information that the Web server can later

2.

Double-clickInternet Options.

retrieve.)

 

3.

On the General tab, click the Delete Cookies button.

 

Windows 2000

 

1.

Select Start > Settings > Control Panel.

 

2.

Double-clickInternet Options.

 

3.

On the General tab, click the Delete Cookies button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

 

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

 

 

 

Internet takes too long to download Web sites.

Cause

Solution

 

 

Modem is not set up properly.

Verify that the correct modem speed and COM port are selected.

44 Chapter 2 Troubleshooting Without Diagnostics

ENWW