Solving CD-ROM and DVD Problems | HP dc5750 manual

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table 2-15Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause	Solution

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in the Computer Setup utility.	port is enabled in Storage > Storage Options.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure CD-
	ROM is enabled in Storage > Boot Order.

Network Server Mode is enabled in Computer Setup.	Run the Computer Setup utility and disable Network Server
	Mode in Security > Password Options.

Non-bootable CD in drive.	Try a bootable CD in the drive.

Boot order not correct.	Run the Computer Setup utility and change boot sequence
	in Storage > Boot Order.

Drive not found (identified).

Cause	Solution

Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly	See reconfiguration directions in the Solving Hardware
installed device.	Installation Problems section. If the system still does not
	recognize the new device, check to see if the device is listed
	within Computer Setup. If it is listed, the probable cause is a
	driver problem. If it is not listed, the probable cause is a
	hardware problem.
	If this is a newly installed drive, run the Computer Setup utility
	and try adding a POST delay under Advanced > Power-On
	Options.

The device is attached to a SATA port that has been disabled	Run the Computer Setup utility and ensure the device's SATA
in Computer Setup.	port is enabled in Storage > Storage Options.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

ENWW	Solving CD-ROM and DVD Problems 39

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HP dc5750 manual 15Solving CD-ROM and DVD Problems, Mode in Security Password Options

Contents

Troubleshooting Guide dc5750 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting Cmos HP Insight Diagnostics HP Insight Diagnostics Survey Tab Status Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software Restoring the Software Safety and Comfort Safety and Comfort Before You Call for Technical Support Helpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Enww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause Solution Security Password Options Overrides the Boot Order enable command 4Solving Hard Drive Problems Solving Hard Drive Problems Storage Boot Order list Solving Hard Drive ProblemsComputer will not boot from hard drive Cause Solution Device Configuration 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Computer’s software is used to safely eject the card Solving Media Card Reader Problems Solving Display Problems 6Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Solving Display Problems Image is not centered Cause Solution Install the video drivers included in the upgrade kitAdjust the horizontal or vertical position of the image Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Solving Audio Problems 7Solving Audio ProblemsSound cuts in and out Cause Solution On the Properties tab, make sure Enable digital CD Solving Audio ProblemsProperties Audio for this CD-ROM device is checked 8Solving Printer Problems Solving Printer Problems Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse Problems Option and then press the Enter key After the shutdown is complete, plug the mouseRestart Solving Hardware Installation Problems Solving Hardware Installation Problems11 Solving Hardware Installation Problems Computer will not start Cause Solution Goes away 11Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option card Solving Network Problems Solving Network Problems12Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems 14Solving Processor Problems Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Mode in Security Password Options Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution Enww 16Solving Drive Key Problems Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution Solving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickPorts COM & LPT Solving Internet Access Problems 19Solving Software Problems Solving Software Problems Contacting Customer Support Contacting Customer Support Enww Post Error Messages Post Numeric Codes and Text Messages Appendix a Post Error MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Advanced Onboard Devices Replace diskette drive Control panel message Description Under Storage DPS Self-test Problem Problem goes away Network Server Mode Active and No Emulation back to RAID and select FileSave Changes and Exit Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Problem persists, replace the system board Check that both power supply cables areProperly connected to the system board Check to see if the 5Vaux light on Cmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the Cmos Figure B-1 Cmos switch Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Index Index Enww