Table of contents

1 Computer Diagnostic Features

 

HP Insight Diagnostics

1

Accessing HP Insight Diagnostics

1

Survey Tab

2

Test Tab

2

Status Tab

3

Log Tab

4

Help Tab

4

Saving and Printing Information in HP Insight Diagnostics

4

Downloading the Latest Version of HP Insight Diagnostics

5

Protecting the Software

5

Restoring the Software

6

2 Troubleshooting Without Diagnostics

 

Safety and Comfort

7

Before You Call for Technical Support

7

Helpful Hints

8

Solving General Problems

10

Solving Power Problems

14

Solving Diskette Problems

15

Solving Hard Drive Problems

18

Solving Media Card Reader Problems

20

Solving Display Problems

22

Solving Audio Problems

26

Solving Printer Problems

28

Solving Keyboard and Mouse Problems

29

Solving Hardware Installation Problems

31

Solving Network Problems

33

Solving Memory Problems

36

Solving Processor Problems

38

Solving CD-ROM and DVD Problems

39

Solving Drive Key Problems

42

Solving Front Panel Component Problems

43

Solving Internet Access Problems

44

Solving Software Problems

46

Contacting Customer Support

47

Appendix A POST Error Messages

 

POST Numeric Codes and Text Messages

50

ENWW

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HP dc5750 manual Table of contents