Table of contents

1 Computer Diagnostic Features

 

HP Insight Diagnostics .........................................................................................................................

1

Accessing HP Insight Diagnostics .......................................................................................

1

Survey Tab ..........................................................................................................................

2

Test Tab ...............................................................................................................................

2

Status Tab ...........................................................................................................................

3

Log Tab ................................................................................................................................

4

Help Tab ..............................................................................................................................

4

Saving and Printing Information in HP Insight Diagnostics ..................................................

4

Downloading the Latest Version of HP Insight Diagnostics .................................................

5

Protecting the Software ........................................................................................................................

5

Restoring the Software .........................................................................................................................

6

2 Troubleshooting Without Diagnostics

 

Safety and Comfort ..............................................................................................................................

7

Before You Call for Technical Support .................................................................................................

7

Helpful Hints .........................................................................................................................................

8

Solving General Problems ..................................................................................................................

10

Solving Power Problems ....................................................................................................................

14

Solving Diskette Problems .................................................................................................................

15

Solving Hard Drive Problems .............................................................................................................

18

Solving Media Card Reader Problems ...............................................................................................

20

Solving Display Problems ...................................................................................................................

22

Solving Audio Problems .....................................................................................................................

26

Solving Printer Problems ....................................................................................................................

28

Solving Keyboard and Mouse Problems ............................................................................................

29

Solving Hardware Installation Problems .............................................................................................

31

Solving Network Problems .................................................................................................................

33

Solving Memory Problems .................................................................................................................

36

Solving Processor Problems ..............................................................................................................

38

Solving CD-ROM and DVD Problems ................................................................................................

39

Solving Drive Key Problems ...............................................................................................................

42

Solving Front Panel Component Problems ........................................................................................

43

Solving Internet Access Problems ......................................................................................................

44

Solving Software Problems ................................................................................................................

46

Contacting Customer Support ............................................................................................................

47

Appendix A POST Error Messages

 

POST Numeric Codes and Text Messages .......................................................................................

50

ENWW

v