Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.
Table 2-8 Solving Printer Problems
Printer will not print.
Cause | Solution |
|
|
Printer is not turned on and online. | Turn the printer on and make sure it is online. |
|
|
The correct printer drivers for the application are not installed. | 1. Install the correct printer driver for the application. |
| 2. Try printing using the |
| DIR C:\ > LPT1 |
| If the printer works, reload the printer driver. |
|
|
If you are on a network, you may not have made the connection | Make the proper network connections to the printer. |
to the printer. |
|
|
|
Printer may have failed. | Run printer |
|
|
Printer will not turn on. |
|
|
|
Cause | Solution |
|
|
The cables may not be connected properly.
Reconnect all cables and check the power cord and electrical outlet.
Printer prints garbled information.
Cause | Solution |
|
|
The correct printer driver for the application is not installed. | Install the correct printer driver for the application. |
|
|
The cables may not be connected properly. | Reconnect all cables. |
|
|
Printer memory may be overloaded. | Reset the printer by turning it off for one minute, then turn it |
| back on. |
|
|
Printer is offline. |
|
|
|
Cause | Solution |
|
|
The printer may be out of paper. | Check the paper tray and refill it if it is empty. Select online. |
|
|
28 Chapter 2 Troubleshooting Without Diagnostics | ENWW |
