Troubleshooting

 

 

Printing Issues

 

Table 2 • Printing Issues (Continued)

 

 

 

Issue

Possible Cause

Recommended Solution

 

 

 

No print on the label.

The media may not be direct

See the test procedure Determining Thermal

 

thermal media when printing

Media Types on page 79.

 

without ribbon (i.e. thermal

 

 

transfer).

 

 

 

 

 

The ribbon may not have the

See the following ribbon test procedures: Ribbon

 

‘ink’ outside wound or

Test with Adhesive on page 84 and Ribbon

 

approved for this printer.

Scratch Test on page 85.

 

 

 

 

Media or ribbon has been

The media printable surface must face up

 

loaded incorrectly.

towards the prinhead. Follow the instructions for

 

 

Loading Roll Media on page 20

 

 

in the Setup section. For printing using transfer

 

 

ribbon, see Loading Transfer Ribbon on page 23.

 

 

 

Loss of printing

The platen roller is dirty.

Clean the printhead and platen roller. Cleaning

registration on labels.

 

the Printhead on page 111 and Platen Cleaning

Excessive vertical

 

and Replacement on page 114

drift in top-of-form

 

 

The media type is set

Set the printer for the correct media type

registration.

incorrectly.

(gap/notch, continuous, or mark). See

 

 

 

SETTINGS Menu on page 52.- MEDIA TYPE

 

 

 

 

The media is loaded incorrectly.

Load media correctly. See Loading Roll Media

 

 

on page 20.

 

 

 

Long tracks of

Print element damaged.

Call a service technician.

missing print on

 

 

several labels

 

 

 

 

 

Printing too light or

The media or ribbon is not

Replace supplies with those recommended for

too dark over the

designed for high-speed

high-speed operation.

entire label

operation.

 

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of media and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult your authorized Zebra

 

 

reseller or distributor for information and

 

 

advice.

 

 

 

 

You are using ribbon with

Direct thermal media does not require ribbon. To

 

direct thermal media.

determine if you are using direct thermal media,

 

 

perform the label scratch test in When to Use

 

 

Ribbon on page 84.

 

 

 

Smudge marks on

The media or ribbon is not

Replace supplies with those recommended for

labels

designed for high-speed

high-speed operation.

 

operation.

 

 

 

 

Misregistration/skips

The printer is not calibrated.

Calibrate the printer. See Manual Calibration -

labels

 

Media on page 75.

 

 

 

 

Improper label format.

Check your label format and correct it as

 

 

necessary.

 

 

 

127

1/16/2014

ZD500 Series™ Thermal Transfer Printer User’s Guide

P1062653-002 Rev. A

Page 138 Page 140
Page 139
Image 139
Zebra Technologies ZD500 manual 127
Page 138 Page 140

ZD500 specifications

Zebra Technologies ZD500 is a cutting-edge thermal transfer printer designed to meet the diverse needs of modern businesses requiring high-quality label, wristband, and tag printing. This printer is particularly favored in industries such as healthcare, retail, and logistics due to its superior performance, reliability, and advanced technology features.

One of the standout characteristics of the ZD500 is its exceptional print quality. With a printing resolution of up to 300 dpi, it ensures that labels and tags are sharp and legible. This is particularly important for barcodes, which need to be scanned accurately for efficient inventory management and tracking. The printer has a print speed of up to 6 inches per second, allowing for quick production of labels, which helps enhance workflow efficiency.

The ZD500 is equipped with a user-friendly interface, including a color touchscreen display that makes operation and navigation intuitive. This feature reduces the learning curve for new users and minimizes operational errors. Furthermore, its compact design allows for easy placement in various work environments without consuming valuable space.

Connectivity is another major highlight of the ZD500. It offers multiple connectivity options, including USB, Ethernet, and Bluetooth, making it versatile for different setups. This flexibility allows businesses to integrate the printer into their existing systems seamlessly. Additionally, Zebra's Link-OS environment supports printer management and configuration from any device, streamlining maintenance and improving productivity.

Security is a crucial concern in today’s digital landscape, and the ZD500 addresses this with robust security features. It includes secure wireless communication protocols, ensuring that sensitive data is protected during transmission.

In terms of durability, the printer is built to withstand the rigors of everyday use while remaining compact and portable. It also supports a variety of media types, giving users the freedom to print on different materials as needed. This adaptability makes the ZD500 an excellent choice for businesses that require customized printing solutions.

Overall, the Zebra Technologies ZD500 is a powerful and versatile thermal printer that combines high-quality output, user-friendly design, advanced connectivity options, and security features, making it a valuable asset for any organization looking to enhance its labeling capabilities.
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