Troubleshooting
Printer Diagnostics
140
P1062653-002 Rev. A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Manual Calibration - Media onpage 75).
Using the buttons on
the control panel
a. Turn off (O) the printe r.
b. Press and hold FEED + CANCEL while turning on (I) the
printer.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this
command.
Using the printer’s
control panel.
See TOOLS Menu
on page 56 - PRINT
INFORMATION
a. On the control panel display, navigate to the following
item under the SENSORS menu. See the User Guide for
information about using the control panel and accessing
the menus.
a. Press RIGHT SELECT to select PRINT.
PRINT INFORMATION
SENSOR PROFILE
PRINT