Troubleshooting
Printer Diagnostics
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P1062653-002 Rev. A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014
Reset Printer Factory Defaults
Performing this resets the printer configuration to the factory default values for the non-
network printer settings. Perform a sensor calibration after this procedure. (See Manual
Calibration - Media onpage 75.)

To perform a Reset Printer Factory Defaults procedure (FEED + PAUSE Self

Test), complete these steps:

1. Turn off (O) the printer.
2. Press and hold FEED + PAUSE while turning on (I) the printer.
3. Hold FEED + PAUSE until the first control panel light turns off.
The printer configuration is reset to the factory default values. No labels print at the end of
this test.
Reset Network Factory Defaults
Performing this procedure resets the network configuration settings only to the factory default
values.

To perform a Reset Network Factory Defaults procedure (CANCEL + PAUSE Self

Test), complete these steps:

1. Turn off (O) the printer.
2. Press and hold CANCEL + PAUSE while turning on (I) the printer.
3. Hold CANCEL + PAUS E until the first control panel light turns off.
The printer’s network configuration is reset to the factory default values. No labels print at
the end of this test.