Maintaining the Polycom RAS200A
—If you ordered a
2.Follow the
Performing a Factory Reset
A factory reset returns the system to its original state, without any configuration. A factory reset may be required only when an internal system error has occurred or the server does not start. If possible, you should back up the database before you perform a factory reset.
Note: You should perform a factory reset only if Polycom Technical Support informs you it is required. To ensure a successful implementation, you and Polycom Technical Support should go through this procedure together.
To perform a factory reset
1.Insert the System Rescue CD into the CD drive and restart the system.
The system automatically restores the factory default settings. A success message appears when the original disk image has been restored, which may take up to ten minutes.
2.Remove the CD from the CD drive and restart the server by turning it off and then on.
3.Complete the first time setup according to instructions listed in the Polycom RAS200A Getting Started Guide.
4.Reinstall all software upgrades and restore the database.
Maintaining the Database
Polycom provides a utility, RAS200ABackupRestore.exe, to back up and restore the internal database. You can run this utility remotely, directly on the server, or in unattended mode from the command line. If you want to perform periodic backups, use the following command:
RAS200BackupRestore
For example: RAS200ABackupRestore
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