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CAT5 AUDIO/VIDEO SPLITTERS
5. Troubleshooting5.1 Calling Black Box
If you determine that your CAT5 Audio/Video Splitter is malfunctioning, do not
attempt to alter or repair it. It is not user-serviceable. Contact Black Box Technical
Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your CAT5 Audio/Video Splitter Hub or Remote:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, include everything you received with it. Before
you ship a unit back to Black Box for repair or return, contact us to get a
Return Authorization (RA) number.