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GCC Elite Color 16 Series User’s Guide

Ethernet Network Interface Troubleshooting

Ethernet Network Interface Troubleshooting

This section offers various troubleshooting procedures and technical support advice for the Ethernet network interface.

Power-Up Troubleshooting

There are several possible error situations if the unit does not display the welcome message or the LEDs do not flash:

Error Messages

Message

Diagnosis/Remedy

 

 

Power-up diagnostic failure (hardware failure)

Note which LED is blinking and its color, then contact your dealer or Technical Support.

Printing Problems

Area to Check

Diagnosis/Remedy

 

 

Physical connection

Turn printer off, make sure Ethernet cable is properly

 

connected and turn printer back on.

 

 

The IP address

The IP address must be unique on the network. Many

 

problems will occur when there are duplicate IP

 

addresses on the network.

 

 

DHCP Troubleshooting

Area to Check

Diagnosis/Remedy

 

 

DHCP is enabled on the network

Use the Define Server DHCP Enabled command.

interface.

If you manually enter an IP address, DHCP is

 

automatically disabled.

 

 

Make sure the DHCP server is

Check to see that the DHCP server is on and is

operational.

functioning correctly.

 

 

Did the network interface get its IP

Refer to the DHCP Manager on your Windows

address from the DHCP server?

DHCP server for information about addresses

 

currently in use. If the DHCP server does not list

 

your network interface’s IP address, there many be a

 

problem.

 

 

Bitmap Graphics

If files that contain embedded bitmap graphics print incorrectly, it is because the bitmaps are being sent as actual binary data and binary data cannot be printed via serial or parallel inter- faces.

Most major application packages have provisions to print using either “Binary PostScript” (for printers connected to the network via AppleTalk) or “ASCII PostScript” (for printers connected to the network via a serial port or parallel port). If your application does not have this provision, ask the application vendor for an upgrade version or “patch” that will add the “ASCII Post- Script” function.

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GCC Printers 16 Ethernet Network Interface Troubleshooting, Power-Up Troubleshooting, Printing Problems, Bitmap Graphics

16 specifications

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