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GCC Elite Color 16 Series User’s Guide

Sources of Support

About this Appendix

This appendix provides information on how to contact GCC for technical support, service, and repair issues, and also provides part numbers for the printer, options, and consumables.

Sources of Support

There are several sources of Customer Support available to you, depending upon the type of assistance that you need.

Your GCC Vendor

The local vendor that you purchased the printer through may be best equipped to help you with printer problems. Your vendor has specially trained service technicians available to answer questions, and also has equipment that is necessary to analyze printer problems.

Your Application Vendor

Printing problems often have more to do with the application you are using than with the printer itself. Contact the manufacturer of the application in use for assistance in resolving such prob- lems.

Internet

The GCC web site provides access to technical reports, new product announcements, a trade show schedule, and other general information about GCC.

You can access the GCC web site via any one of the many world-wide web browsers available to Internet users. The GCC home page is http://www.gccprinters.com.

GCC Technical Support

GCC Technical Support is available via our web site at http://www.gccprinters.com, via phone at (781) 276-8620 (US) or fax at (781) 275-1115 (US).

If you call for assistance, have the following information ready so our technicians can help you more quickly—also include this information with any question that you fax to GCC Technical Support:

Your phone number, fax number, and shipping address

A description of the problem

The printer model

The type of host computer you are using

The type and version of operating system you are using

The interface you are using, and, if serial, the protocol

The application and version you are using

The emulation you are using

Your printer firmware version (listed on the status pages)

If possible, print out a Configuration page from the printer and have it on hand when contacting Technical Support.

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GCC Printers 16 manual About this Appendix, Sources of Support

16 specifications

The GCC Printers 16 series represents a significant leap in the evolution of printing technology, offering an array of advanced features and capabilities designed to satisfy both professional and industrial demands. Known for their reliability and high-quality output, GCC Printers 16 cater to a diverse range of applications, including signage, packaging, and promotional materials.

One of the standout features of the GCC Printers 16 is its impressive print resolution, capable of delivering sharp, vivid images with intricate details. This high resolution is achieved through advanced print head technology that allows for precise ink placement, ensuring that every print comes out looking professional and polished.

GCC Printers 16 incorporate cutting-edge print technologies such as UV and eco-solvent printing. The UV printing process enables quick curing of inks, allowing for printing on various substrates, including rigid materials like acrylic and wood. This capability is especially valuable for businesses that require versatile printing options. On the other hand, eco-solvent printing provides a more environmentally friendly solution, producing less harmful emissions while maintaining exceptional print quality.

The series also features advanced media handling capabilities, accommodating a wide array of media types and sizes. The printers can handle rolls, sheets, and rigid substrates, thus offering the flexibility that many printing professionals desire. Each printer is equipped with a user-friendly interface, simplifying the operation process and allowing users to easily switch between different media types.

Another significant aspect of the GCC Printers 16 is their high-speed printing functionality, which enhances productivity for businesses with tight deadlines. Along with speed, these printers maintain consistency in print quality, ensuring that output remains uniform across large production runs.

Additionally, GCC Printers 16 are designed with durability in mind. Built with robust components, these printers are capable of withstanding the rigors of daily use in busy printing environments. Regular software updates and strong customer support further enhance their reliability, making them an excellent investment for businesses looking to improve their printing capabilities.

In summary, GCC Printers 16 are distinguished by their high resolution, advanced printing technologies, versatile media handling, speed, and durability. These printers are well-equipped to meet the diverse needs of modern printing professionals, driving productivity without compromising on quality. With their innovative features and practical design, GCC Printers 16 are truly a solid choice for anyone in the printing industry.