Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

	Issues	Solutions and Explanations

		First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
	Picture Quality	(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the
		poor picture may caused by the source or signal.

		•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI cables to
		deliver HD (high definition) picture quality.
		•• Cable/Satellite subscribers: Try HD stations from the channel line up.
	The TV image does not look as	•• Aerial connection: Try HD stations after performing Auto tuning.
	The TV image does not look as
	good as it did in the store.	•• Many HD channels are up scaled from SD (Standard Definition) contents.

		•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
		•• Make sure you are watching the TV at the minimum recommended distance based on the size
		and definition of the signal.

		•• Compression of video contents may cause picture distortion especially in fast moving pictures
	The picture is distorted:	such as sports and action movies.
	The picture is distorted:
	macroblock error, small block,	•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
	dots, pixelization	•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and

		digital TV.

		•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness /
		Sharpness)
	There is poor colour or	•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy
	brightness.	Saving)
		•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset
		Picture)

	There is a dotted line on the	•• If the picture size is set to Screen Fit, change it to 16:9.
	There is a dotted line on the
	edge of the screen.	•• Change cable/satellite box resolution.
		•• Change cable/satellite box resolution.

	When changing channels, the	•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait
	When changing channels, the	until the cable box reboots. It may take up to 20 minutes.
	picture freezes or is distorted	until the cable box reboots. It may take up to 20 minutes.
	picture freezes or is distorted
	or delayed.	•• Set the output resolution of the cable box to 1080i or 720p.


		First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to
	Sound Quality	MENU - Support - Self Diagnosis - Sound Test)
	Sound Quality
		If the audio is ok, the sound problem may be caused by the source or signal.

	There is no sound or the sound	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
	is too low at maximum volume.
	is too low at maximum volume.

		•• Set the Speaker Select option to TV Speaker in the sound menu.
		•• If you are using an external device, make sure the audio cables are connected to the correct
		audio input jacks on the TV.
	The picture is good but there is	•• If you are using an external device, check the device’s audio output option (ex. you may need to
	no sound.
	no sound.	change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

		•• If you are using a DVI to HDMI cable, a separate audio cable is required.
		•• Reboot the connected device by reconnecting the device’s power cable.

	The speakers are making an	•• Check the cable connections. Make sure a video cable is not connected to an audio input.
	The speakers are making an	•• For aerial or cable connections, check the signal strength. Low signal level may cause sound
	inappropriate noise.
		distortion.

English - 12

UE58J5005AKXXE specifications

The Samsung UE58J5005AKXXE is a highly regarded model within Samsung's extensive lineup of television sets, offering an excellent balance of performance and features for a variety of viewing needs. One of the standout characteristics of this model is its impressive 58-inch screen size, making it ideal for larger living rooms and dedicated home theaters. The TV sports a Full HD resolution of 1920 x 1080 pixels, delivering vibrant visuals and sharp images for an immersive viewing experience.

One of the key technologies behind the Samsung UE58J5005AKXXE is its use of LED backlighting, which enhances brightness and contrast. This allows for deeper blacks and brighter whites, providing a more dynamic picture quality. The television also features Samsung’s Wide Color Enhancer technology, which improves color reproduction, ensuring that images are more lifelike. This enhancement becomes particularly noticeable when watching high-definition content or engaging in gaming.

The TV's design is sleek and modern, with a minimalistic bezel that maximizes the screen space and ensures that viewers remain focused on the content. The stand is sturdy, providing solid support for the television, while the lightweight construction makes it easier to mount or reposition if necessary.

In terms of connectivity, the Samsung UE58J5005AKXXE comes equipped with multiple HDMI and USB ports, facilitating seamless connections to a variety of external devices such as gaming consoles, Blu-ray players, and streaming devices. This versatility ensures that users can easily access their favorite content without any hassle.

Sound quality is another area where the UE58J5005AKXXE performs well. It features built-in Dolby Digital Plus audio, providing an immersive sound experience that complements the stunning visuals. Users can also fine-tune the audio settings for a more personalized experience.

Additionally, this model incorporates energy-efficient technologies, helping consumers reduce their electricity consumption while still enjoying high-quality entertainment. Overall, the Samsung UE58J5005AKXXE stands out as a solid option for those looking for a reliable television that combines advanced features, superior image quality, and user-friendly design. Whether it's for watching movies, playing video games, or streaming content, this TV meets the demands of modern viewing preferences.

Samsung UE58J5005AKXXE manual Troubleshooting, Issues Solutions and Explanations

Models: UE58J5005AKXXE