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Black Box KV4116A, KV2116A manual Appendix D Getting help and technical Assistance, Before you call

Models: KV4116A KV2116E KV2116A KV4116E

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APPENDICES

Appendix D: Getting help and technical

assistance

If you need help, service, or technical assistance or just want more information about Black Box products, you will find a wide variety of sources available from Black Box to assist you. This appendix contains information about where to go for additional information about Black Box and Black Box products, what to do if you experience a problem with your ServSelect system or optional device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•Check all cables to make sure that they are connected.

•Check the power switches to make sure that the system and any optional devices are turned on.

•Go to the Black Box support Web site at www.BlackBox.com/tech_support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by following the troubleshooting procedures that Black Box provides in the online help or in the documentation that is provided with your Black Box product. If you suspect a software problem, see the documentation for the operating system or program.

Getting help and information from the World Wide Web

The Black Box Web site has up-to-date information about Black Box systems, optional devices, services and support. The address for Black Box www.BlackBox.com.

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Black Box KV4116A, KV2116A, KV4116E, KV2116E manual Appendix D Getting help and technical Assistance, Before you call
Page 52 Page 54

KV4116A, KV2116E, KV2116A, KV4116E specifications

The Black Box KV4116E, KV2116A, KV2116E, and KV4116A are advanced KVM (keyboard, video, mouse) switches designed to streamline the management of multiple computers from a single workstation. These devices are essential for IT professionals, data center operators, and anyone who needs to control several systems efficiently.

One of the standout features of the KV4116E and its counterparts is their ability to support a variety of computer platforms, including PC and Mac. They are equipped with enhanced video performance, allowing for resolutions up to 1920 x 1200 at 60Hz. This ensures that users can enjoy high-definition visuals without compromising clarity or quality.

The KV series also boasts extensive input and output options, accommodating multiple user requirements. With support for USB and PS/2 connections, these KVM switches can interface seamlessly with a wide range of peripherals, including keyboards, mice, and other input devices. The KV2116A, KV2116E, and KV4116A, in particular, allow users to connect and control up to 16 computers, making them ideal for larger setups or environments where multiple systems need to be monitored and managed simultaneously.

Security features are also prioritized in the KV series, with options for management access control. These KVM switches often include secure password protection and user authentication, ensuring that sensitive data and systems are safeguarded against unauthorized access.

Ease of use is another key characteristic, highlighted by features such as hotkey switching and a user-friendly on-screen display. This allows for quick transitions between systems, which can significantly increase efficiency during critical operations. The KV series also supports audio switching, enabling users to manage their audio output in tandem with their video and input devices.

In summary, the Black Box KV4116E, KV2116A, KV2116E, and KV4116A KVM switches represent a robust solution for users needing to streamline their multi-computer operations. Their combination of advanced video support, multiple connectivity options, robust security features, and ease of use makes them suitable for a wide array of professional and personal applications. Whether in a data center, an IT support environment, or a complex home setup, these switches provide the reliability and functionality that users require.