CHAPTER 6: Troubleshooting

6.2.16THE SERVSWITCH DOESNT WORK WITH YOUR DONGLE-PROTECTED SOFTWARE

The ServSwitch does not support keyboard-line dongles (the devices required to be inserted into the keyboard line by some software for copy protection).

6.2.17THE SERVSWITCH DOESNT WORK WITH YOUR IBM THINKPAD

The Switch supports only “stream mode” (continuous) mouse data. It doesn’t support the “prompt mode” (burst-on-request) method for handling mouse data that the IBM ThinkPad uses, regardless of whether the ThinkPad is connected to the Switch directly or through a docking station (and see Section 6.2.15).

6.2.18YOUVE LOST YOUR PASSWORD

If you’ve lost your access password or configuration password and you have no record of what they are set to, you will have to call Black Box Technical Support. They will help you to recover your system.

6.3 Calling Black Box

If you determine that your ServSwitch is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem.

when the problem occurs.

the components involved in the problem.

any particular application that, when used, appears to create the problem or make it worse.

the results of any testing you’ve already done.

6.4 Shipping and Packaging

If you need to transport or ship your ServSwitch:

Package it carefully. We recommend that you use the original container.

If you are shipping the ServSwitch for repair, make sure you include its power supply and the adapter cables you’re using with it. If you are returning the Switch, make sure you include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number.

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Black Box SW723A-R4, SW722A-R4, KV3108SA-R4, SW721A-R4, SW724A-R4, SW725A-R4 manual Calling Black Box, Shipping and Packaging

SW725A-R4, SW722A-R4, SW723A-R4, KV3108SA-R4, SW724A-R4 specifications

The Black Box SW721A-R4, SW724A-R4, KV3108SA-R4, SW723A-R4, and SW722A-R4 are cutting-edge network switches that cater to the demanding needs of modern data environments. These models are designed to provide high performance, reliability, and advanced features suitable for both enterprise-level deployments and smaller networks.

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