User Guide
SWDT215510-215510-1001044648-001
Contents
Voice dialing
103
117
179
189
225
247
273
297
About typing input methods
Type text using SureType technology
Switch typing input methods
BlackBerry basics
Set owner information
Switch applications
Turn on standby mode
Assign an application to a Convenience key
BlackBerry basics shortcuts
BlackBerry basics troubleshooting
Expand a folder
Collapse a folder
Page
Phone shortcuts
Shortcuts
Message shortcuts
Camera and video camera shortcuts
Typing shortcuts
Work with text
Insert symbols
Search shortcuts
Attachment shortcuts
On a web
Browser shortcuts
Media shortcuts
A presentation
Calendar shortcuts
Map shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
Emergency calls
Volume
Improve sound quality during a call
Change the default volume for calls
Make a call using a voice command
Voice dialing
Set the matching sensitivity level for voice commands
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
Improve voice recognition of numbers
Change the voice mail access number
Voice mail
Set playback options for voice dialing
Conference calls
Speed dial
Caller ID
About call logs
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Delete call log notes
Add notes to a call log
Change call log notes
Forward a call log
Call forwarding
Call waiting
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
Prerequisites Call blocking
Change the call blocking password
Call blocking
About call blocking
Turn on fixed dialing
Fixed dialing
About fixed dialing
Prerequisites Fixed dialing
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
Prerequisites TTY support
TTY support
Set options for dialing extensions
About TTY support
Phone options
Multiple phone numbers
Click General Options Set the Auto End Calls field to Never
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Cannot make or receive calls
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone
Cannot make calls using a voice command
Cannot check my voice mail
Cannot join a call
Page
Voice dialing
Set playback options for voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Improve voice recognition of numbers
Voice dialing troubleshooting
Use a headset
Page
Camera and video camera
Change the location for storing pictures or videos
Change the default flash mode
Turn on low-light mode for videos
Camera and video camera options
Apply a color effect to pictures
Change the video size and format
Set picture size
Set picture quality
Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Email message basics
Email messages
Save a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Create a link for a PIN
Delete a message
Delete multiple messages
Mark a message as opened or unopened
Sent messages
Email message folders
Stop a message from sending
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Options for email message filters
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Click Firewall
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Request delivery or read confirmation for email messages
Reset a blocked message counter
Message options
Check spelling automatically before sending email messages
Click Show Address
Click Default Services Change the Messaging Cmime field
Add a signature
Set an out-of-office reply
View more of the subject line for messages
Click General Settings
Message list options
Delete the disclaimer from an email message
About multiple message lists
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Page
Page
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
About cell broadcasting
Cell broadcasting
Prerequisites Cell broadcasting
Click Cell Broadcast
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Request delivery notification for all SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Set the Validity Period field
Set a wireless network type for sending SMS text messages
Set the Network to Send Over field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Cannot turn on cell broadcasting
Page
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Delete a message
Save a media file from an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach an appointment to an MMS message
Click View Attachment
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Click Add To Calendar
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Press the Menu key
Block MMS messages
100
Cannot attach a file to an MMS message
102
Typing basics
Typing
Set the trackball sensitivity
Cancel a text selection
Set the cursor speed
Turn on key tones
Typing input methods
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
Change the typing input language
Switch typing input methods when typing
Spelling checker
About typing input languages
Click Custom Dictionary
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Custom dictionary
About AutoText
AutoText
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Cannot type a password
Typing troubleshooting
Cannot check spelling
SureType technology does not recognize a word
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
Search for organizer data
116
Attachment basics
Attachments
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Synchronization
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
Delete all device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
127
128
Browser basics
Browser
Save a web page to a message list
Follow a link
Move back or forward a web
Move through a web page line by line
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
About bookmarks for web pages
Browser bookmarks
Change the picture quality in the browser
Load pictures on a web
Delete a bookmark for a web
Make a web page available offline
Change a bookmark for a web
Forward a bookmark for a web
Rename a bookmark folder for web pages
File a bookmark for a web
Expand a folder
Collapse a folder
About web feeds
View web feed content
Listen to web feed content
Web feeds
Delete a web feed
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Clear browser history
Change the default browser view
Browser options
Clear a browser cache
Set the home
Set the web content type that the browser accepts
Set the default browser configuration
Change the number of times animated graphics repeat
Receive a prompt before closing the browser
Browser security
Set the character encoding for all web pages
Receive a prompt before running a script
Manage browser security
About Wtls
TLS options
Prompt if Client Cert Not Found
Add a trusted content server
Default Client Certificate
Wtls options
Browser push options
Browser push
About browser push
Turn on browser push
IP Hosts
Browser troubleshooting
No browser is available on my device
Process IP
Cannot set up automatic synchronization for bookmarks
146
Delete a third-party application
Applications
Add an application
View properties for an application
Cannot add applications
Application troubleshooting
Media file management
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
Rename a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
View properties for a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
Shuffle songs
Play a song or video on a web
Save a song or video from a web
Record a voice note
Search for a media file
Switch applications during a song
Play the next or previous song in a category
Repeat a media file
Add a song or video to a playlist
Amplify the volume
Keep backlighting on when you play a video
Playlists
Delete a playlist
Delete a song or video from a playlist
Change the order of songs or videos in a playlist
View a playlist
Save a picture
Pictures
View a picture
Add a picture folder
Download a Home screen background
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
View pictures in a list
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
About media card encryption
Media card options
Pan a picture
About media cards
View the amount of available memory on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
Cannot open media files
Media troubleshooting
Turn off media card support
Cannot play a song or video on a web
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Diagonal lines appear on a map
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
Get your GPS location
GPS technology troubleshooting
GPS technology
About GPS technology
168
Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Copy contacts from your SIM card to your address book
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Contact list options
Copy a contact from your address book to your SIM card
Change a SIM card contact
Set the Name Display field to Last name, First name
Contact troubleshooting
Set display options for contacts
Prevent duplicate names in your address book
Caller ID pictures are not appearing on my device
Calendar basics
Calendar
Every
Schedule a meeting
Recurrence fields
Click Invite Attendee
Delete an appointment or a meeting
Switch days in Day view
Meetings
Open an appointment or a meeting
Send an email message to all meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
Change the start and end time for days
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Click General Options Change the First Day of Week field
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Click Default Services
188
Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
191
View tasks in the calendar
Task list options
193
194
Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list options
198
Silence the alarm
Alarm
About the alarm
Turn on the alarm
200
Use the calculator
Calculator
Convert a measurement
202
Bluetooth technology basics
Bluetooth technology
Click Transfer Address Book
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Restrict outgoing calls
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Set the LED Connection Indicator field to Off
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
208
Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
210
Notification basics
Notification profiles
Change your ring tone
Delete a notification profile
Prevent notification during calls
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
217
218
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Conversations
Turn off ping vibration
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Backlighting
Display and keyboard
Display options
Move an application icon
Set the display font
About organizing applications
Add an application folder
Hide an application icon
Keyboard options
Delete an application folder
Themes
My display changed
Display troubleshooting
Download a theme
My device screen turns off
230
Language
Change the input options for SureType technology
Turn off the shortcut for switching typing input languages
Change the Use Input Method Shortcut field to No
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
234
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
About the preferred wireless network list
Turn on wireless coverage notification
Click My Preferred Network List
Click Add Network
Change the order of preferred wireless networks
About roaming
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
Connect to a Wi-Fi network
Wi-Fi connection settings
About connecting to a Wi-Fi network
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Install a root certificate on your computer
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Wi-Fi profile connection options
Automatically obtain IP address and DNS
Wi-Fi profile IP and DNS options
IP Address
Cannot connect to a wireless network
UMA connection settings
Wireless network coverage troubleshooting
About connecting to a Wi-Fi network for UMA
Cannot synchronize a certificate
Cannot connect to a Wi-Fi network
246
Power, battery, and memory
248
Copy contacts from your SIM card to your address book
SIM card
About the SIM card phone book
Add a contact to your SIM card
About SIM card security
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
Protect your SIM card with a PIN code
Change the display name for a phone number
252
Security basics
Security
Password keeper
Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Encryption
Generate an encryption key
Set content protection strength
Protect your device data
About encryption keys
Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
Verify security software
Advanced security
Delete sensitive application data from the device memory
About security self-tests
About PGP keys
About two-factor authentication
About certificates
About the key store
Smart cards
Software tokens
VPN settings
Set the Token serial number field
Change the user name and password for a VPN profile
Log in to a VPN
Change the software token for a VPN profile
Cannot unlock my device using my smart card
Security troubleshooting
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
268
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Click High Scores
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
272
Delete a service book
Service books
About service books
Accept a service book
274
Troubleshooting
276
277
278
279
280
281
282
283
284
285
286
287
Click Diagnostics Test
Diagnostic reports
About diagnostic reports Run a diagnostic report
View a diagnostic report
Delete a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
Submit a Wi-Fi diagnostic report
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
About Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
292
Glossary
BlackBerry enabled device
LED
Mass storage mode
Triple DES
296
Legal notice
298