User Guide
SWDT215510-215510-1001044648-001
Contents
Voice dialing
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BlackBerry basics
Type text using SureType technology
Switch typing input methods
About typing input methods
Assign an application to a Convenience key
Switch applications
Turn on standby mode
Set owner information
Collapse a folder
BlackBerry basics troubleshooting
Expand a folder
BlackBerry basics shortcuts
Page
Shortcuts
Phone shortcuts
Message shortcuts
Camera and video camera shortcuts
Typing shortcuts
Attachment shortcuts
Insert symbols
Search shortcuts
Work with text
A presentation
Browser shortcuts
Media shortcuts
On a web
Map shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Switch calls
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Volume
Emergency calls
Voice dialing
Change the default volume for calls
Make a call using a voice command
Improve sound quality during a call
Turn off choice lists for voice commands
Dial an extension using a voice command
Check your phone number using a voice command
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Change the voice mail access number
Voice mail
Improve voice recognition of numbers
Speed dial
Conference calls
Caller ID
Delete the caller ID picture for a contact
Call logs
Change the caller ID picture for a contact
About call logs
Forward a call log
Add notes to a call log
Change call log notes
Delete call log notes
Call waiting
Call forwarding
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
About call blocking
Change the call blocking password
Call blocking
Prerequisites Call blocking
Prerequisites Fixed dialing
Fixed dialing
About fixed dialing
Turn on fixed dialing
Change a contact in your fixed dialing list
Set the default country code and area code
Smart dialing
Delete a contact from your fixed dialing list
About TTY support
TTY support
Set options for dialing extensions
Prerequisites TTY support
Multiple phone numbers
Phone options
Click General Options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options Set the Auto End Calls field to Never
Click Last Call or Total Calls Click Clear Timer
Phone troubleshooting
Reset a call timer
Cannot make or receive calls
My phone number appears as Unknown in the phone
Cannot make calls using a voice command
Cannot check my voice mail
Cannot join a call
Page
Voice dialing
Turn off voice prompts
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Improve voice recognition of numbers
Voice dialing troubleshooting
Use a headset
Page
Camera and video camera
Camera and video camera options
Change the default flash mode
Turn on low-light mode for videos
Change the location for storing pictures or videos
Set picture quality
Change the video size and format
Set picture size
Apply a color effect to pictures
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
Email messages
Email message basics
Set the importance level for a message
Blind carbon copy a contact
Attach a contact to a message
Save a message
Mark a message as opened or unopened
Delete a message
Delete multiple messages
Create a link for a PIN
Email message folders
Sent messages
Stop a message from sending
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Options for email message filters
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Block incoming messages
Email message forwarding
Stop forwarding email messages to your device
Click Firewall
Check spelling automatically before sending email messages
Reset a blocked message counter
Message options
Request delivery or read confirmation for email messages
Set an out-of-office reply
Click Default Services Change the Messaging Cmime field
Add a signature
Click Show Address
Delete the disclaimer from an email message
Click General Settings
Message list options
View more of the subject line for messages
About multiple message lists
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Message or attachment is truncated
Cannot file email messages
Some messages no longer appear on my device
Some email message folders appear dimmed
Page
Page
About PIN messages
PIN messages
PIN message basics
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
About cell broadcasting
Cell broadcasting
Prerequisites Cell broadcasting
Rename a cell broadcast channel
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Click Cell Broadcast
Store SMS text messages on your SIM card
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set the Validity Period field
Set a wireless network type for sending SMS text messages
Set the Network to Send Over field
Hide the new or unopened message indicator
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Cannot turn on cell broadcasting
Page
MMS messages
MMS message basics
Create a slide show in an MMS message
Attach Picture Attach Audio Attach Video
Forward an MMS message
Delete a message
Attach an appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Save a media file from an MMS message
Click Add To Calendar
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Click View Attachment
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Set the Keep Messages field Press the Menu key
Block MMS messages
100
Cannot attach a file to an MMS message
102
Typing
Typing basics
Turn on key tones
Cancel a text selection
Set the cursor speed
Set the trackball sensitivity
Switch typing input methods
Type text using SureType technology
Type text using multi-tap
Typing input methods
About typing input languages
Switch typing input methods when typing
Spelling checker
Change the typing input language
Change a word in the custom dictionary
Change options for checking spelling
Add a word to the custom dictionary
Click Custom Dictionary
Custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
Delete all custom dictionary items
About AutoText
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot type a password
SureType technology does not recognize a word
Cannot check spelling
Search for messages
Search
About search
Search criteria
Delete a saved search
View a list of saved searches
Change a saved search
Search for messages by contact or subject
Search for organizer data
116
Attachments
Attachment basics
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Delete email messages over the wireless network
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Synchronization
Change the Wireless Synchronization field to Yes
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
About backing up and restoring device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
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128
Browser
Browser basics
Move through a web page line by line
Follow a link
Move back or forward a web
Save a web page to a message list
Links, pictures, and web page addresses
View a full picture on a web
Forward a link or picture from a web
Forward a web page address
Zoom in to or out from a picture
Load pictures on a web
Browser bookmarks
Change the picture quality in the browser
About bookmarks for web pages
Forward a bookmark for a web
Make a web page available offline
Change a bookmark for a web
Delete a bookmark for a web
Collapse a folder
File a bookmark for a web
Expand a folder
Rename a bookmark folder for web pages
Web feeds
View web feed content
Listen to web feed content
About web feeds
File a web feed
Mark a web feed title as opened or unopened
Change a web feed
Delete a web feed
Clear a browser cache
Change the default browser view
Browser options
Clear browser history
Change the number of times animated graphics repeat
Set the web content type that the browser accepts
Set the default browser configuration
Set the home
Receive a prompt before running a script
Browser security
Set the character encoding for all web pages
Receive a prompt before closing the browser
Manage browser security
About Wtls
TLS options
Wtls options
Add a trusted content server
Default Client Certificate
Prompt if Client Cert Not Found
Turn on browser push
Browser push
About browser push
Browser push options
Process IP
Browser troubleshooting
No browser is available on my device
IP Hosts
Cannot set up automatic synchronization for bookmarks
146
View properties for an application
Applications
Add an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Media
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media file management
Delete a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Rename a media file
Change the amount of memory available for media files
Songs, ring tones, videos, and voice notes
Move a media file
View properties for a media file
Record a voice note
Play a song or video on a web
Save a song or video from a web
Shuffle songs
Repeat a media file
Switch applications during a song
Play the next or previous song in a category
Search for a media file
Playlists
Amplify the volume
Keep backlighting on when you play a video
Add a song or video to a playlist
View a playlist
Delete a song or video from a playlist
Change the order of songs or videos in a playlist
Delete a playlist
Add a picture folder
Pictures
View a picture
Save a picture
Move a picture
Rename a picture or picture folder
Delete a picture or picture folder
Download a Home screen background
Change the number of seconds between slides in a slide show
Use a picture as the Home screen background
View pictures as a slide show
View pictures in a list
About media cards
Media card options
Pan a picture
About media card encryption
Turn off mass storage mode support
Turn on mass storage mode manually
Turn off the mass storage mode prompt
View the amount of available memory on a media card
Cannot play a song or video on a web
Media troubleshooting
Turn off media card support
Cannot open media files
My device does not recognize my media card
Maps
Map basics
Navigation
Map options
Hide the tracking information at the bottom of a map
Maps troubleshooting
Keep backlighting on when you track your movement
Diagonal lines appear on a map
About GPS technology
GPS technology troubleshooting
GPS technology
Get your GPS location
168
Contacts
Contact basics
Add a pause or a wait to a phone number
Delete a contact
About pauses and waits
About custom ring tones
Create a mailing list
Mailing lists
About mailing lists
Change a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Address lookup
Add a contact to your SIM card
SIM card phone book
About the SIM card phone book
Copy contacts from your SIM card to your address book
Change a SIM card contact
Contact list options
Copy a contact from your address book to your SIM card
Delete a SIM card contact
Prevent duplicate names in your address book
Contact troubleshooting
Set display options for contacts
Set the Name Display field to Last name, First name
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Click Invite Attendee
Schedule a meeting
Recurrence fields
Every
Open an appointment or a meeting
Switch days in Day view
Meetings
Delete an appointment or a meeting
Change the list of participants for a meeting
View your calendar when responding to a meeting
Respond to a meeting invitation
Send an email message to all meeting participants
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Change the start and end time for days
Hide free time in Agenda view
View tasks in a calendar
Change the first day of the week
Click General Options Change the First Day of Week field
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Click Default Services
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
188
Create a task
Tasks
Task basics
Change a task
Delete a task
Hide completed tasks
Forward a task or memo
Click Hide Completed
191
Task list options
View tasks in the calendar
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194
Create a memo
Memos
Memo basics
Change a memo
Delete a memo
Memo list options
198
Turn on the alarm
Alarm
About the alarm
Silence the alarm
200
Use the calculator
Calculator
Convert a measurement
202
Bluetooth technology
Bluetooth technology basics
Click Activate Bluetooth device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Transfer Address Book
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Set the LED Connection Indicator field to Off
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
208
Date and time
Date and time troubleshooting
Click Update Time
Set the date and time
210
Notification profiles
Notification basics
Change your ring tone
Delete a notification profile
Prevent notification during calls
View a list of saved ring tones
LED notification
Silence your device
LED notification
Custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
About custom notification
Click Add Name
Change the order of notification profile exceptions
Change a notification profile exception
Add Name Change Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
Delete Name
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218
Contacts
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Rename a contact
Turn off invitation forwarding options
View a contacts information
Add a group
Conversations
Ping a contact
Add an emoticon
Send a file to a contact
Turn off ping vibration
Availability
Receive notification when a contact becomes available
Click Set Alert
Backlighting
Display and keyboard
Display options
Add an application folder
Set the display font
About organizing applications
Move an application icon
Hide an application icon
Keyboard options
Delete an application folder
Themes
My device screen turns off
Display troubleshooting
Download a theme
My display changed
230
Language
Change the input options for SureType technology
Turn off the shortcut for switching typing input languages
Change the Use Input Method Shortcut field to No
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
234
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
About the preferred wireless network list
Turn on wireless coverage notification
Click My Preferred Network List
Change the order of preferred wireless networks
Click Add Network
Verify the status of network connections and services
Turn off data service
Switch wireless networks manually
About roaming
About Wi-Fi profiles
Wi-Fi connection settings
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Change the order of Wi-Fi profiles
Delete a Wi-Fi profile
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Install a root certificate on your computer
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Wi-Fi profile connection options
Automatically obtain IP address and DNS
Wi-Fi profile IP and DNS options
IP Address
About connecting to a Wi-Fi network for UMA
UMA connection settings
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Cannot connect to a Wi-Fi network
Cannot synchronize a certificate
246
Power, battery, and memory
248
Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your address book
Store SMS text messages on your SIM card
Change a SIM card contact
Delete a SIM card contact
About SIM card security
Change the SIM card PIN code
Protect your SIM card with a PIN code
Change the display name for a phone number
252
Security
Security basics
Password keeper
Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Encryption
About encryption keys
Set content protection strength
Protect your device data
Generate an encryption key
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
About security self-tests
Advanced security
Delete sensitive application data from the device memory
Verify security software
About the key store
About two-factor authentication
About certificates
About PGP keys
Smart cards
VPN settings
Software tokens
Change the software token for a VPN profile
Change the user name and password for a VPN profile
Log in to a VPN
Set the Token serial number field
Security troubleshooting
Cannot unlock my device using my smart card
Third-party application control
Reset connection permissions for third-party applications
Click Reset Settings
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
268
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Click Send High Score
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click High Scores
272
Accept a service book
Service books
About service books
Delete a service book
274
Troubleshooting
276
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278
279
280
281
282
283
284
285
286
287
View a diagnostic report
Diagnostic reports
About diagnostic reports Run a diagnostic report
Click Diagnostics Test
Delete a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
About Wi-Fi diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
292
BlackBerry enabled device
Glossary
Mass storage mode
LED
Triple DES
296
Legal notice
298