User Guide
SWDT215510-215510-1001044648-001
Contents
Voice dialing
103
117
179
189
225
247
273
297
Switch typing input methods
Type text using SureType technology
BlackBerry basics
About typing input methods
Turn on standby mode
Switch applications
Assign an application to a Convenience key
Set owner information
Expand a folder
BlackBerry basics troubleshooting
Collapse a folder
BlackBerry basics shortcuts
Page
Phone shortcuts
Shortcuts
Message shortcuts
Camera and video camera shortcuts
Typing shortcuts
Search shortcuts
Insert symbols
Attachment shortcuts
Work with text
Media shortcuts
Browser shortcuts
A presentation
On a web
Calendar shortcuts
Map shortcuts
Page
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
Emergency calls
Volume
Make a call using a voice command
Change the default volume for calls
Voice dialing
Improve sound quality during a call
Check your phone number using a voice command
Dial an extension using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Voice mail
Change the voice mail access number
Set playback options for voice dialing
Improve voice recognition of numbers
Conference calls
Speed dial
Caller ID
Change the caller ID picture for a contact
Call logs
Delete the caller ID picture for a contact
About call logs
Change call log notes
Add notes to a call log
Forward a call log
Delete call log notes
Call forwarding
Call waiting
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
Call blocking
Change the call blocking password
About call blocking
Prerequisites Call blocking
About fixed dialing
Fixed dialing
Prerequisites Fixed dialing
Turn on fixed dialing
Smart dialing
Set the default country code and area code
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set options for dialing extensions
TTY support
About TTY support
Prerequisites TTY support
Phone options
Multiple phone numbers
Turn off the prompt that appears before you delete items
Sort phone numbers or contacts on the Phone screen
Click General Options
Click General Options Set the Auto End Calls field to Never
Reset a call timer
Phone troubleshooting
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
My phone number appears as Unknown in the phone
Cannot make calls using a voice command
Cannot check my voice mail
Cannot join a call
Page
Voice dialing
Set the matching sensitivity level for voice commands
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Improve voice recognition of numbers
Voice dialing troubleshooting
Use a headset
Page
Camera and video camera
Turn on low-light mode for videos
Change the default flash mode
Camera and video camera options
Change the location for storing pictures or videos
Set picture size
Change the video size and format
Set picture quality
Apply a color effect to pictures
Cannot save pictures or videos
Camera and video camera troubleshooting
Flash dims or turns off
Some pictures that I take are blurry
Email message basics
Email messages
Attach a contact to a message
Blind carbon copy a contact
Set the importance level for a message
Save a message
Delete multiple messages
Delete a message
Mark a message as opened or unopened
Create a link for a PIN
Sent messages
Email message folders
Stop a message from sending
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Options for email message filters
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Stop forwarding email messages to your device
Email message forwarding
Block incoming messages
Click Firewall
Message options
Reset a blocked message counter
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Add a signature
Click Default Services Change the Messaging Cmime field
Set an out-of-office reply
Click Show Address
Message list options
Click General Settings
Delete the disclaimer from an email message
View more of the subject line for messages
About multiple message lists
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
Page
Page
PIN message basics
PIN messages
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
About cell broadcasting
Cell broadcasting
Prerequisites Cell broadcasting
Stop receiving messages from a cell broadcast channel
Turn on cell broadcasting
Rename a cell broadcast channel
Click Cell Broadcast
View more of the history in SMS text messages
Turn off AutoText for SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set the Validity Period field
Set a wireless network type for sending SMS text messages
Set the Network to Send Over field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Cannot turn on cell broadcasting
Page
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Delete a message
Attach a media file to an MMS message
MMS message attachments
Attach an appointment to an MMS message
Save a media file from an MMS message
Request delivery or read notification for an MMS message
Add a contact to your address book from an MMS message
Click Add To Calendar
Click View Attachment
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Set the Keep Messages field Press the Menu key
Block MMS messages
100
Cannot attach a file to an MMS message
102
Typing basics
Typing
Set the cursor speed
Cancel a text selection
Turn on key tones
Set the trackball sensitivity
Type text using multi-tap
Type text using SureType technology
Switch typing input methods
Typing input methods
Spelling checker
Switch typing input methods when typing
About typing input languages
Change the typing input language
Add a word to the custom dictionary
Change options for checking spelling
Change a word in the custom dictionary
Click Custom Dictionary
Custom dictionary
Delete all custom dictionary items
AutoText
Stop adding items to the custom dictionary automatically
About AutoText
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Cannot type a password
Typing troubleshooting
Cannot check spelling
SureType technology does not recognize a word
About search
Search
Search for messages
Search criteria
Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
Search for organizer data
116
Attachment basics
Attachments
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Reconcile email messages over the wireless network
Prerequisites Wireless email reconciliation
Delete email messages over the wireless network
Synchronization
Synchronize organizer data over the wireless network
Prerequisites Wireless data synchronization
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Wireless data restoration
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
127
128
Browser basics
Browser
Move back or forward a web
Follow a link
Move through a web page line by line
Save a web page to a message list
Links, pictures, and web page addresses
Forward a web page address
Forward a link or picture from a web
View a full picture on a web
Zoom in to or out from a picture
Change the picture quality in the browser
Browser bookmarks
Load pictures on a web
About bookmarks for web pages
Change a bookmark for a web
Make a web page available offline
Forward a bookmark for a web
Delete a bookmark for a web
Expand a folder
File a bookmark for a web
Collapse a folder
Rename a bookmark folder for web pages
Listen to web feed content
View web feed content
Web feeds
About web feeds
Change a web feed
Mark a web feed title as opened or unopened
File a web feed
Delete a web feed
Browser options
Change the default browser view
Clear a browser cache
Clear browser history
Set the default browser configuration
Set the web content type that the browser accepts
Change the number of times animated graphics repeat
Set the home
Set the character encoding for all web pages
Browser security
Receive a prompt before running a script
Receive a prompt before closing the browser
Manage browser security
About Wtls
TLS options
Default Client Certificate
Add a trusted content server
Wtls options
Prompt if Client Cert Not Found
About browser push
Browser push
Turn on browser push
Browser push options
No browser is available on my device
Browser troubleshooting
Process IP
IP Hosts
Cannot set up automatic synchronization for bookmarks
146
Add an application
Applications
View properties for an application
Delete a third-party application
Cannot add applications
Application troubleshooting
Click Receive Using Bluetooth
Receive a media file using Bluetooth technology
Media
Media file management
Forward a media file
Send As Email Send As MMS Send Using Bluetooth
Delete a media file
Rename a media file
Move a media file
Songs, ring tones, videos, and voice notes
Change the amount of memory available for media files
View properties for a media file
Save a song or video from a web
Play a song or video on a web
Record a voice note
Shuffle songs
Play the next or previous song in a category
Switch applications during a song
Repeat a media file
Search for a media file
Keep backlighting on when you play a video
Amplify the volume
Playlists
Add a song or video to a playlist
Change the order of songs or videos in a playlist
Delete a song or video from a playlist
View a playlist
Delete a playlist
View a picture
Pictures
Add a picture folder
Save a picture
Delete a picture or picture folder
Rename a picture or picture folder
Move a picture
Download a Home screen background
View pictures as a slide show
Use a picture as the Home screen background
Change the number of seconds between slides in a slide show
View pictures in a list
Pan a picture
Media card options
About media cards
About media card encryption
Turn off the mass storage mode prompt
Turn on mass storage mode manually
Turn off mass storage mode support
View the amount of available memory on a media card
Turn off media card support
Media troubleshooting
Cannot play a song or video on a web
Cannot open media files
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Keep backlighting on when you track your movement
Maps troubleshooting
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
GPS technology
GPS technology troubleshooting
About GPS technology
Get your GPS location
168
Contact basics
Contacts
About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
About the SIM card phone book
SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Copy a contact from your address book to your SIM card
Contact list options
Change a SIM card contact
Delete a SIM card contact
Set display options for contacts
Contact troubleshooting
Prevent duplicate names in your address book
Set the Name Display field to Last name, First name
Caller ID pictures are not appearing on my device
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Click Invite Attendee
Every
Meetings
Switch days in Day view
Open an appointment or a meeting
Delete an appointment or a meeting
Respond to a meeting invitation
View your calendar when responding to a meeting
Change the list of participants for a meeting
Send an email message to all meeting participants
Change the default reminder time for calendar entries
Change the default calendar view
Calendar options
Change the start and end time for days
Change the first day of the week
View tasks in a calendar
Hide free time in Agenda view
Click General Options Change the First Day of Week field
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Click General Options Change the Keep Appointments field
Multiple calendars
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Click Default Services
Cannot schedule appointments that span multiple days
188
Task basics
Tasks
Create a task
Change a task
Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
191
View tasks in the calendar
Task list options
193
194
Memo basics
Memos
Create a memo
Change a memo
Delete a memo
Memo list options
198
About the alarm
Alarm
Turn on the alarm
Silence the alarm
200
Use the calculator
Calculator
Convert a measurement
202
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Click Activate Bluetooth device
Click Transfer Address Book
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Set the LED Connection Indicator field to Off
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
208
Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
210
Notification basics
Notification profiles
Change your ring tone
Delete a notification profile
Prevent notification during calls
Silence your device
LED notification
View a list of saved ring tones
LED notification
Set the LED Coverage Indicator field to On
Turn on wireless coverage notification
Custom notification
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Click Add Name
Add Name Change Name
Delete a notification profile exception
Notification profile troubleshooting
My device is vibrating more times than expected
Delete Name
217
218
BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
Conversations
Send a file to a contact
Add an emoticon
Ping a contact
Turn off ping vibration
Availability
Click Set Alert
Receive notification when a contact becomes available
Backlighting
Display and keyboard
Display options
About organizing applications
Set the display font
Add an application folder
Move an application icon
Hide an application icon
Keyboard options
Delete an application folder
Themes
Download a theme
Display troubleshooting
My device screen turns off
My display changed
230
Language
Change the input options for SureType technology
Turn off the shortcut for switching typing input languages
Change the Use Input Method Shortcut field to No
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
234
Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
About the preferred wireless network list
Turn on wireless coverage notification
Click My Preferred Network List
Click Add Network
Change the order of preferred wireless networks
Switch wireless networks manually
Turn off data service
Verify the status of network connections and services
About roaming
About connecting to a Wi-Fi network
Wi-Fi connection settings
About Wi-Fi profiles
Connect to a Wi-Fi network
Change the order of Wi-Fi profiles
Prevent your device from connecting to a Wi-Fi network
Switch Wi-Fi networks manually
Delete a Wi-Fi profile
Install a root certificate on your computer
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Wi-Fi profile connection options
Automatically obtain IP address and DNS
Wi-Fi profile IP and DNS options
IP Address
Wireless network coverage troubleshooting
UMA connection settings
About connecting to a Wi-Fi network for UMA
Cannot connect to a wireless network
Cannot synchronize a certificate
Cannot connect to a Wi-Fi network
246
Power, battery, and memory
248
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Change the SIM card PIN code
Protect your SIM card with a PIN code
Change the display name for a phone number
252
Security basics
Security
Password keeper
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Delete sensitive application data from the device memory
Advanced security
About security self-tests
Verify security software
About certificates
About two-factor authentication
About the key store
About PGP keys
Smart cards
Software tokens
VPN settings
Log in to a VPN
Change the user name and password for a VPN profile
Change the software token for a VPN profile
Set the Token serial number field
Cannot unlock my device using my smart card
Security troubleshooting
Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
268
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Click Send High Score
Click High Scores
272
About service books
Service books
Accept a service book
Delete a service book
274
Troubleshooting
276
277
278
279
280
281
282
283
284
285
286
287
About diagnostic reports Run a diagnostic report
Diagnostic reports
View a diagnostic report
Click Diagnostics Test
Delete a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
292
Glossary
BlackBerry enabled device
LED
Mass storage mode
Triple DES
296
Legal notice
298