Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

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Blackberry 8300 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWDT178576-178576-0323102356-001 Contents Voice dialing 109 113 181 187 223 249 265 Page BlackBerry basics Expand a folder No application opens when I press a Convenience keyCreate a link for a PIN Collapse a folder Camera shortcuts ShortcutsPhone shortcuts A message Message shortcutsTyping shortcuts A message list Attachment shortcuts Insert symbolsSearch shortcuts Work with text A presentation Browser shortcutsMedia shortcuts On a web Maps shortcuts Calendar shortcutsPage Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialing Voice mail Speed dial Make a conference call Conference callsChange the contact assigned to a speed dial key Create a phone number link for a conference call Leave a conference call Caller IDDisconnect a contact from a conference call Add a caller ID picture for a contact About call logs Call logsDelete the caller ID picture for a contact View call logs in a message list Forward a call log Call waitingChange call log notes Delete call log notes About call forwarding Call forwardingTurn on call waiting Prerequisites Call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New Number About call blocking Change the call blocking passwordCall blocking Prerequisites Call blocking Prerequisites Fixed dialing Fixed dialingAbout fixed dialing Turn on fixed dialing Change a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing list About TTY support TTY supportSet options for dialing extensions Prerequisites TTY support Multiple phone numbers Phone options Click General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click Options or General Options Click Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive calls Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot join a call Voice dialing Set the matching sensitivity level for voice commands Check the battery power level using a voice commandTurn off choice lists for voice commands Set the voice dialing language Improve voice recognition of numbers Voice dialing troubleshootingSet playback options for voice dialing Adapt digit dialing to improve voice recognition of numbers Camera Camera options Change the amount of memory available for media files Set white balanceApply a color effect to pictures Set the Picture Quality field Camera troubleshooting Cannot save pictures Open a message Email messagesEmail message basics Send an email message Attach a contact to a message Save a draft of a messageBlind carbon copy a contact Set the importance level for a message Delete multiple messages Forward a messageDelete a message Mark a message as opened or unopened Email message folders Sent messages Hide sent messages Click Email SettingsStop a message from sending Create an email message filter Email message filtersAbout email message filters Change an email message filter Email message filter optionsTurn on an email message filter Delete an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Block incoming messages Email message forwardingStop forwarding email messages to your device Click Firewall Check spelling automatically before sending email messages Reset a blocked message counterMessage options Request delivery or read confirmation for email messages Set an out-of-office reply Click Default Services Change the Messaging Cmime fieldAdd a signature Delete the disclaimer from an email message Click General SettingsMessage list options View more of the subject line for messages Use one message list or multiple message lists Set how long your device stores messagesAbout multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmedPage Page About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Prerequisites Cell broadcasting Cell broadcastingAbout cell broadcasting Turn on cell broadcasting Click Cell Broadcast Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Set Nickname Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesView more of the history in SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set the Network to Send Over field About multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Forward or Forward As Forward an MMS messageClick Send as MMS Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Add a contact to your address book from an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Request delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Hide the new or unopened message indicator Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Page Typing Typing basics Highlight a line of text Cancel a text selectionSet the default currency symbol Highlight text character by character Turn off trackball sounds Typing input methodsSet the trackball sensitivity Use shortcut keys on the Home screen Switch typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Set the typing input language Add a word to the custom dictionary Spelling checkerChange options for checking spelling Click Custom Dictionary Delete a word from the custom dictionary Word listChange a word in the custom dictionary About the custom word list Delete all custom word list items Change a custom word list itemDelete a custom word list item Stop adding items to the custom word list automatically Create an AutoText entry AutoTextAbout AutoText Change an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject 111 112 Attachments Attachment basics View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Synchronization Set the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 123 124 Browser Browser basics Move to a section of a long web page quickly Switch browser viewsView a thumbnail version of a web Move through a web page line by line Links, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a picture Load pictures on a web Web page requestsChange the picture quality in the browser About saving web pages and web page requests Bookmarks Add a bookmark folder Forward a bookmarkDelete a bookmark File a bookmark Web feeds Mark a web feed title as opened or unopened View web feed contentListen to web feed content Change a web feed Browser options Set the number of times animated graphics repeat Set the default browser viewSet the web content type that the browser accepts Set the home Receive a prompt before running a script Set the default browser configurationSet the character encoding for all web pages Receive a prompt before closing the browser About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn on browser push Browser pushAbout browser push Browser push options IP Hosts Browser troubleshootingNo browser is available on my device Cannot set up automatic synchronization for bookmarks 142 View properties for an application ApplicationsAdd an application Delete a third-party application Application troubleshooting Cannot add applications Media file management Send a media file using Bluetooth technologyMedia About transferring media files View properties for a media file Receive a media file using Bluetooth technologyForward a media file Songs, ring tones, and videos Delete a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Rename a song, ring tone, or video View a picture PicturesDownload a ring tone Sort pictures Add a picture folderSave a picture Rename a picture or picture folder Download a Home screen background Delete a picture or picture folderMove a picture Use a picture as the Home screen background View pictures in a list View pictures as a slide showChange the number of seconds between slides in a slide show Pan a picture About media card encryption Media card optionsAbout media cards Encrypt the files on a media card Turn off mass storage mode support Turn on mass storage mode manuallyTurn off the mass storage mode prompt Format a media card My device does not recognize my media card Media troubleshootingCannot open media files 156 Maps Locations Directions Map basics Clear the map cache TrackingView status information at the top of a map Prerequisites Tracking your movement on a map View north at the top of a map Keep backlighting on when you track your movementTrack your movement Hide the tracking information at the bottom of a map Map troubleshooting Diagonal lines appear on a map 162 Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list Click Delete Group View a mailing listDelete a mailing list Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Click Copy All To Address Book Set display options for contacts Contact list optionsSort contacts or tasks Prevent duplicate names in your address book Contact troubleshooting Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Calendar options View tasks in the calendar Set the start and end time for daysSet a snooze time for reminders Set the first day of the week Set the Show Free Time in Agenda View field to No Hide free time in Agenda viewSet how long your device stores calendar entries Set the Keep Appointments field Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments 180 Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed 183 Task list options 185 186 Create a memo MemosMemo basics Change a memo Delete a memo Memo list options 190 Turn on the alarm AlarmAbout the alarm Silence the alarm 192 Convert a measurement CalculatorUse the calculator 194 Bluetooth technology Bluetooth technology basics Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverable Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear 199 200 Date and time Date and time troubleshootingClick Update Time Set the date and time 202 Notification profiles Notification basics Prevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles View a list of saved ring tones LED notificationSilence your device LED notification Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 209 210 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Rename a group ConversationsMove a contact to a group Delete a group Send a file to a contact Open a conversationAdd an emoticon Ping a contact Availability Click Set Alert Receive notification when a contact becomes availableAvailable Unavailable Display options Display and keyboardBacklighting Add an application folder Set the display fontAbout organizing applications Move an application icon Delete an application folder Keyboard optionsHide an application icon Click Hide Application Themes Turn on standby modeSwitch themes Assign an application to a Convenience key Download a theme Display troubleshootingDelete a theme My device screen turns off 222 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Set the Use Input Method Shortcut field to No Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Click My Preferred Network List About the preferred wireless network listChange the order of preferred wireless networks Click Add Network Turn off data service Wireless network coverage troubleshooting Switch wireless networks manuallyVerify the status of network connections and services Cannot connect to a wireless network Power and battery 230 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Store SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Click Edit SIM Phone Number Security Security basics Set content protection strength Set a limit for device password attemptsAbout content protection Encryption Password keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeper Copy a password Delete a password from the password keeperChange the password keeper password Prevent password copying Advanced security Smart cards Cannot unlock my device using my smart card Security troubleshootingUse a certificate to authenticate your smart card Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Files Data permissions for third-party applicationsTheme Data Key Store 246 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Set the paddle speed Adjust the volumePlay BrickBreaker Submit a score to the BrickBreaker high score web site Accept a service book Service booksAbout service books Delete a service book 250 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device 252 Flash dims or turns off Some pictures that I take are blurry 254 255 256 257 Cannot open media files on my media card 259 260 261 Diagnostic reports About diagnostic reports Submit a diagnostic report Run a diagnostic reportView a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports Cannot run or submit a diagnostic report NUM lock Abbreviation listCAP lock Triple DES Legal notice 268