Blackberry 8300 - page 146

Application troubleshooting

I cannot add applications

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your device has enough memory to add the application.

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Contents

Main Page Contents Page Page Page Page Page Page Page Page Page BlackBerry basics Page Shortcuts BlackBerry basics shortcuts Phone shortcuts Camera shortcuts Typing shortcuts Search shortcuts Attachment shortcuts Browser shortcuts Media shortcuts Maps shortcuts Calendar shortcuts Page Phone Phone basics Page Use a headset Emergency calls About emergency calls Make an emergency call Volume Adjust the volume Voice dialing Make a call using a voice command Dial an extension using a voice command Check your phone number using a voice command Set the voice dialing language Turn off choice lists for voice commands Set the matching sensitivity level for voice commands Turn off voice prompts Set playback options for voice dialing Improve voice recognition of numbers Voice mail Check your voice mail Change the voice mail access number Speed dial Make a call using speed dial Conference calls Make a conference call Create a phone number link for a conference call Speak privately with a contact during a conference call Disconnect a contact from a conference call Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Call logs About call logs Add notes to a call log Change call log notes Forward a call log Call waiting Prerequisites: Call waiting Turn on call waiting Call forwarding About call forwarding Prerequisites: Call forwarding Forward calls Add a call forwarding phone number Change a call forwarding phone number Delete a call forwarding phone number Call blocking About call blocking Prerequisites: Call blocking Block calls Change the call blocking password Fixed dialing About fixed dialing Prerequisites: Fixed dialing Turn on fixed dialing Add a contact to your fixed dialing list Smart dialing About smart dialing Set the default country code and area code Set options for dialing extensions TTY support About TTY support Prerequisites: TTY support Turn on TTY support Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Hide your phone number from contacts when you make calls Sort phone numbers or contacts on the Phone screen Stop ending calls when you insert your device in the holster Stop answering calls when you remove your device from the holster Reset a call timer Phone shortcuts Phone troubleshooting I cannot make or receive calls My phone number appears as Unknown in the phone I cannot check my voice mail I cannot join a call Voice dialing Page Set playback options for voice dialing Improve voice recognition of numbers Voice dialing troubleshooting Page Camera Camera options Change the default flash mode Change the size of the viewfinder Set a location for storing pictures Set picture size Camera shortcuts Camera troubleshooting I cannot save pictures Email messages Email message basics Open a message Send an email message Page Page Email message folders Stop a message from sending Stop storing messages sent from your device on your computer Stop storing messages sent from your computer on your device Email message filters About email message filters Create an email message filter Create an email message filter based on a contact or subject Email message filter options Turn on an email message filter Change an email message filter Change the order of email message filters Forward email messages to your device when no filters apply Delete an email message filter Email message forwarding Forward messages from a specific email message folder to your device Stop forwarding email messages to your device Check spelling automatically before sending email messages Request delivery or read confirmation for email messages Add a signature Set an out-of-office reply Change the email address that you use to send messages or meeting invitations Delete the disclaimer from an email message Use color to differentiate work messages from other messages Page Page Page Page Page Page PIN messages PIN message basics Save a draft of a message Blind carbon copy a contact Attach a contact to a message Set the importance level for a message Set a high importance level for received PIN messages Page Search for text in a message, attachment, or web page Resend a message Stop a message from sending Page Page Page Some messages no longer appear on my device Page Page SMS text messages SMS text message basics About SMS text messages Find your SMS phone number Open a message Page Page Cell broadcasting About cell broadcasting Prerequisites: Cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Turn off AutoText for SMS text messages View more of the history in SMS text messages Store SMS text messages on your SIM card Request delivery notification for all SMS text messages Set how long your service center attempts to send SMS text messages Set a wireless network type for sending SMS text messages Page Page I cannot send SMS text messages I am not receiving SMS text messages Some messages no longer appear on my device Page Page MMS messages MMS message basics Save a draft of a message Create a slide show in an MMS message Record and send a voice note Page MMS message attachments Page View the size of an MMS message before sending it Stop receiving MMS messages when roaming Page Block MMS messages Page I cannot attach a file to an MMS message Page Page Typing Typing basics Page Set the trackball sensitivity Turn off trackball sounds Use shortcut keys on the Home screen Typing input methods About typing in Arabic or Russian Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tap Switch typing input methods Set the typing input language Spelling checker Check spelling automatically before sending email messages Change options for checking spelling Add a word to the custom dictionary Change a word in the custom dictionary Word list About the custom word list Add a custom word list item Change a custom word list item Delete a custom word list item Delete all custom word list items Stop adding items to the custom word list automatically Stop displaying contacts in the list that appears when typing AutoText About AutoText Create an AutoText entry Change an AutoText entry Delete an AutoText entry Typing shortcuts Page Search About search Search for messages Search criteria View a list of saved searches Change a saved search Delete a saved search Search for messages by contact or subject Search for text in a message, attachment, or web page Search for organizer data and messages that contain specific information Search shortcuts Page Attachments Attachment basics Search for text in a message, attachment, or web page Document attachments Open a password-protected .pdf file attachment View tracked changes in a document View the table of contents in a document Spreadsheet attachments Media attachments Presentation attachments vCard contact attachments Attachment shortcuts Attachment troubleshooting A skipped content bar appears in a document A question mark appears on a slide Synchronization About synchronization Prerequisites: Wireless email reconciliation Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites: Wireless data synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device data Prerequisites: Wireless data restoration Delete all device data Empty the deleted items folder on your computer from your device Synchronization troubleshooting Page Page Browser Browser basics About browser configurations Visit a web page Follow a link Page Links, pictures, and web page addresses Page Change the picture quality in the browser Load pictures on a web page Web page requests About saving web pages and web page requests Save a web page request to a message list Save a web page to a message list Bookmarks About bookmarks Add a bookmark Make a web page available offline Change a bookmark Page Collapse a folder Rename a bookmark folder Delete a bookmark folder Web feeds About web feeds Subscribe to a web feed View web feed content Listen to web feed content Mark a web feed title as opened or unopened Change a web feed File a web feed Browser options Clear a browser cache Clear browser history Turn on JavaScript support Set the default browser view Set the number of times animated graphics repeat Set the web content type that the browser accepts Set the home page Set the default browser configuration Set the character encoding for all web pages Receive a prompt before running a script Receive a prompt before closing the browser Browser security About TLS About WTLS Manage browser security TLS options WTLS options Add a trusted content server Browser push About browser push Turn on browser push Browser push options Browser shortcuts Browser troubleshooting No browser is available on my device Page Page Applications Page Media Media file management About transferring media files Transfer a file between your device and your computer using the media manager tool Transfer a file between your device and your computer in mass storage mode Receive a media file using Bluetooth technology Forward a media file Change the amount of memory available for media files View properties for a media file Songs, ring tones, and videos Search for a song, ring tone, or video Switch applications during a song Delete a song, ring tone, or video Rename a song, ring tone, or video Move a song, ring tone, or video Pictures View a picture Add a picture folder Save a picture Sort pictures Rename a picture or picture folder Delete a picture or picture folder Move a picture Download a Home screen background Use a picture as the Home screen background Page Rotate a picture Media card options About media cards About media card encryption Encrypt the files on a media card View the amount of available memory on a media card Turn on mass storage mode manually Turn off the mass storage mode prompt Turn off mass storage mode support Format a media card Turn off media card support Media shortcuts Media troubleshooting I cannot open media files My device does not recognize my media card My device is not using the correct ring tone or Home screen background Page Maps Locations View a location on a map Add a bookmark for a location Clear a map Directions Map basics View status information at the top of a map Clear the map cache Tracking Prerequisites: Tracking your movement on a map Set the GPS receiver that you use to track your movement Track your movement View north at the top of a map Maps shortcuts Page Page Contacts Contact basics Delete a contact About pauses and waits Add a pause or a wait to a phone number About custom ring tones Assign a ring tone to a contact Mailing lists About mailing lists Create a mailing list Change a mailing list View a mailing list Caller ID Add a caller ID picture for a contact Change the caller ID picture for a contact Delete the caller ID picture for a contact Address lookup Search for contacts in your organization's address book Manage address lookup results SIM card phone book About the SIM card phone book Load the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Copy contacts from your address book to your SIM card Change a SIM card contact Delete a SIM card contact Contact list options Sort contacts or tasks Set display options for contacts Prevent duplicate names in your address book Contact troubleshooting Calendar Calendar basics Schedule a meeting Recurrence fields Meetings Calendar options Set the start and end time for days Set a snooze time for reminders Change the email address that you use to send messages or meeting invitations View tasks in the calendar Set the first day of the week Calendar shortcuts Calendar troubleshooting I cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments Some characters in calendar entries do not appear correctly after synchronization Page Tasks Task basics Create a task Recurrence fields Change a task Hide completed tasks Forward a task or memo Delete a task Page Task list options Sort contacts or tasks Set a snooze time for reminders View tasks in the calendar Page Page Memos Memo basics Create a memo Change a memo Forward a task or memo Delete a memo Memo list options Page Alarm Page Calculator Page Bluetooth technology Bluetooth technology basics Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices Restrict outgoing calls Make your BlackBerry device discoverable Change the pairing name for your BlackBerry device Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear I cannot pair with a Bluetooth enabled device I cannot share contacts with a paired Bluetooth enabled device Page Page Date and time Set the date and time Get the date and time from the wireless network automatically Date and time troubleshooting The time on my device is incorrect Page Notification profiles Notification basics About notification profiles Switch notification profiles Create a notification profile Delete a notification profile Set the same ring tone for all notification profiles Prevent notification during calls Silence your device View a list of saved ring tones LED notification LED notification Turn off Bluetooth connection notification Turn on wireless coverage notification Custom notification About custom notification Set custom notification for calls or messages from a specific contact Change the order of notification profile exceptions Change a notification profile exception Change the list of contacts for a notification profile exception Notification profile troubleshooting Page Page BlackBerry Messenger Contacts Add a contact Turn on invitation passwords Respond to an invitation Turn off invitation forwarding options Delete a contact View a contact's information Rename a contact Add a group Conversations Start a conversation Page Availability Receive notification when a contact becomes available Display and keyboard Backlighting Display options Download a Home screen background Set the display font About organizing applications Add an application folder Move an application icon Keyboard options Turn on key tones Turn off trackball sounds Set the cursor speed Themes Display troubleshooting Page Language Set the voice dialing language Set display options for contacts Language troubleshooting Some characters do not appear correctly on my device Wireless network coverage Find information about wireless coverage indicators Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Check the wireless coverage level using a voice command About the preferred wireless network list Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list Turn off data service About roaming Switch wireless networks manually Verify the status of network connections and services Wireless network coverage troubleshooting I cannot connect to a wireless network Power and battery Page SIM card About the SIM card phone book Load the SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address book Copy contacts from your address book to your SIM card Change a SIM card contact Delete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Change the display name for a phone number Page Security Security basics Set a limit for device password attempts Encryption About content protection Protect your device data Set content protection strength About encryption keys Password keeper About the password keeper Add a password to the password keeper Generate a random password Set criteria for randomly generated passwords View a password in the password keeper Change a password in the password keeper Hide passwords in the password keeper Page Advanced security Smart cards About smart password entry Prerequisites: Smart password entry Turn off smart password entry Switch smart password filters Security troubleshooting Third-party application control About permissions for third-party applications Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Page BrickBreaker About BrickBreaker BrickBreaker capsules BrickBreaker scoring Page Service books About service books Accept a service book Delete a service book Page Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Some features are not available on my device Phone troubleshooting Voice dialing troubleshooting Camera troubleshooting I cannot file email messages I received notification of a new message, but no new messages appear in my message list Page Typing troubleshooting Attachment troubleshooting Synchronization troubleshooting Browser troubleshooting Application troubleshooting Media troubleshooting Map troubleshooting Contact troubleshooting Calendar troubleshooting Bluetooth technology troubleshooting Date and time troubleshooting Notification profile troubleshooting Display troubleshooting Language troubleshooting Wireless network coverage troubleshooting Security troubleshooting Diagnostic reports Run a diagnostic report View a diagnostic report Submit a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reports View the version number of the BlackBerry Device Software on your device I cannot run or submit a diagnostic report Abbreviation list Page Legal notice