User Guide
SWDT178576-178576-0323102356-001
Contents
Voice dialing
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Page
BlackBerry basics
Expand a folder
No application opens when I press a Convenience key
Create a link for a PIN
Collapse a folder
Phone shortcuts
Shortcuts
Camera shortcuts
A message
Message shortcuts
Typing shortcuts
A message list
Attachment shortcuts
Insert symbols
Search shortcuts
Work with text
A presentation
Browser shortcuts
Media shortcuts
On a web
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Switch calls
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Volume
Emergency calls
Voice dialing
Turn off voice prompts
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Voice mail
Speed dial
Make a conference call
Conference calls
Change the contact assigned to a speed dial key
Create a phone number link for a conference call
Leave a conference call
Caller ID
Disconnect a contact from a conference call
Add a caller ID picture for a contact
About call logs
Call logs
Delete the caller ID picture for a contact
View call logs in a message list
Forward a call log
Call waiting
Change call log notes
Delete call log notes
About call forwarding
Call forwarding
Turn on call waiting
Prerequisites Call forwarding
Delete a call forwarding phone number
Add a call forwarding phone number
Change a call forwarding phone number
Click New Number
About call blocking
Change the call blocking password
Call blocking
Prerequisites Call blocking
Prerequisites Fixed dialing
Fixed dialing
About fixed dialing
Turn on fixed dialing
Change a contact in your fixed dialing list
Set the default country code and area code
Smart dialing
Delete a contact from your fixed dialing list
About TTY support
TTY support
Set options for dialing extensions
Prerequisites TTY support
Multiple phone numbers
Phone options
Click General Options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click Options or General Options
Click Last Call or Total Calls Click Clear Timer
Phone troubleshooting
Reset a call timer
Cannot make or receive calls
Cannot check my voice mail
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Cannot join a call
Voice dialing
Set the matching sensitivity level for voice commands
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the voice dialing language
Set playback options for voice dialing
Voice dialing troubleshooting
Improve voice recognition of numbers
Adapt digit dialing to improve voice recognition of numbers
Camera
Camera options
Change the amount of memory available for media files
Set white balance
Apply a color effect to pictures
Set the Picture Quality field
Camera troubleshooting
Cannot save pictures
Open a message
Email messages
Email message basics
Send an email message
Attach a contact to a message
Save a draft of a message
Blind carbon copy a contact
Set the importance level for a message
Delete multiple messages
Forward a message
Delete a message
Mark a message as opened or unopened
Email message folders
Sent messages
Stop a message from sending
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Email message filter options
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Block incoming messages
Email message forwarding
Stop forwarding email messages to your device
Click Firewall
Check spelling automatically before sending email messages
Reset a blocked message counter
Message options
Request delivery or read confirmation for email messages
Add a signature
Click Default Services Change the Messaging Cmime field
Set an out-of-office reply
Delete the disclaimer from an email message
Click General Settings
Message list options
View more of the subject line for messages
About multiple message lists
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Message or attachment is truncated
Cannot file email messages
Some messages no longer appear on my device
Some email message folders appear dimmed
Page
Page
About PIN messages
PIN messages
PIN message basics
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
Prerequisites Cell broadcasting
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Click Cell Broadcast
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Click Set Nickname
Store SMS text messages on your SIM card
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Set the Network to Send Over field
About multiple message lists
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Cannot turn on cell broadcasting
Page
MMS messages
MMS message basics
Record and send a voice note
Create a slide show in an MMS message
Click Attach Picture or Attach Audio
Click Send as MMS
Forward an MMS message
Click Forward or Forward As
Attach a media file to an MMS message
MMS message attachments
Attach a contact or appointment to an MMS message
Add a contact to your address book from an MMS message
Save a picture from an MMS message
Add an appointment to your calendar from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Hide the new or unopened message indicator
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
Some messages no longer appear on my device
Page
Typing
Typing basics
Highlight a line of text
Cancel a text selection
Set the default currency symbol
Highlight text character by character
Turn off trackball sounds
Typing input methods
Set the trackball sensitivity
Use shortcut keys on the Home screen
Switch typing input methods
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Set the typing input language
Add a word to the custom dictionary
Spelling checker
Change options for checking spelling
Click Custom Dictionary
Delete a word from the custom dictionary
Word list
Change a word in the custom dictionary
About the custom word list
Delete all custom word list items
Change a custom word list item
Delete a custom word list item
Stop adding items to the custom word list automatically
Create an AutoText entry
AutoText
About AutoText
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Search for messages
Search
About search
Search criteria
Delete a saved search
View a list of saved searches
Change a saved search
Search for messages by contact or subject
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Attachments
Attachment basics
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Delete email messages over the wireless network
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Synchronization
Set the Wireless Synchronization field to Yes
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
About backing up and restoring device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
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Browser
Browser basics
Move to a section of a long web page quickly
Switch browser views
View a thumbnail version of a web
Move through a web page line by line
Links, pictures, and web page addresses
View a full picture on a web
Forward a link or picture from a web
Forward a web page address
Zoom in to or out from a picture
Load pictures on a web
Web page requests
Change the picture quality in the browser
About saving web pages and web page requests
Bookmarks
Add a bookmark folder
Forward a bookmark
Delete a bookmark
File a bookmark
Web feeds
Mark a web feed title as opened or unopened
View web feed content
Listen to web feed content
Change a web feed
Browser options
Set the number of times animated graphics repeat
Set the default browser view
Set the web content type that the browser accepts
Set the home
Receive a prompt before running a script
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before closing the browser
About Wtls
Browser security
About TLS
Manage browser security
Add a trusted content server
Wtls options
Turn on browser push
Browser push
About browser push
Browser push options
No browser is available on my device
Browser troubleshooting
IP Hosts
Cannot set up automatic synchronization for bookmarks
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View properties for an application
Applications
Add an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Media file management
Send a media file using Bluetooth technology
Media
About transferring media files
Forward a media file
Receive a media file using Bluetooth technology
View properties for a media file
Songs, ring tones, and videos
Delete a song, ring tone, or video
Switch applications during a song
Search for a song, ring tone, or video
Rename a song, ring tone, or video
Download a ring tone
Pictures
View a picture
Sort pictures
Add a picture folder
Save a picture
Rename a picture or picture folder
Download a Home screen background
Delete a picture or picture folder
Move a picture
Use a picture as the Home screen background
View pictures in a list
View pictures as a slide show
Change the number of seconds between slides in a slide show
Pan a picture
About media card encryption
Media card options
About media cards
Encrypt the files on a media card
Turn off mass storage mode support
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Format a media card
Cannot open media files
Media troubleshooting
My device does not recognize my media card
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Maps
Locations
Directions
Map basics
Clear the map cache
Tracking
View status information at the top of a map
Prerequisites Tracking your movement on a map
View north at the top of a map
Keep backlighting on when you track your movement
Track your movement
Hide the tracking information at the bottom of a map
Map troubleshooting
Diagonal lines appear on a map
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Contacts
Contact basics
Add a pause or a wait to a phone number
Delete a contact
About pauses and waits
About custom ring tones
Create a mailing list
Mailing lists
About mailing lists
Change a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Address lookup
Load the SIM card phone book
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Copy contacts from your address book to your SIM card
Change a SIM card contact
Click Copy All To Address Book
Set display options for contacts
Contact list options
Sort contacts or tasks
Prevent duplicate names in your address book
Contact troubleshooting
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Meetings
Calendar options
View tasks in the calendar
Set the start and end time for days
Set a snooze time for reminders
Set the first day of the week
Set the Show Free Time in Agenda View field to No
Hide free time in Agenda view
Set how long your device stores calendar entries
Set the Keep Appointments field
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Cannot schedule appointments that span multiple days
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Create a task
Tasks
Task basics
Change a task
Delete a task
Hide completed tasks
Forward a task or memo
Click Hide Completed
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Task list options
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Create a memo
Memos
Memo basics
Change a memo
Delete a memo
Memo list options
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Turn on the alarm
Alarm
About the alarm
Silence the alarm
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Use the calculator
Calculator
Convert a measurement
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Bluetooth technology
Bluetooth technology basics
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Make your BlackBerry device discoverable
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
My list of paired Bluetooth enabled devices does not appear
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200
Date and time
Date and time troubleshooting
Click Update Time
Set the date and time
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Notification profiles
Notification basics
Set the same ring tone for all notification profiles
Delete a notification profile
Prevent notification during calls
View a list of saved ring tones
LED notification
Silence your device
LED notification
Custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
About custom notification
Click Add Name
Change the order of notification profile exceptions
Change a notification profile exception
Add Name Change Name Delete Name
Delete a notification profile exception
Notification profile troubleshooting
My device is vibrating more times than expected
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Contacts
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Rename a contact
Turn off invitation forwarding options
View a contacts information
Add a group
Rename a group
Conversations
Move a contact to a group
Delete a group
Send a file to a contact
Open a conversation
Add an emoticon
Ping a contact
Availability
Available Unavailable
Receive notification when a contact becomes available
Click Set Alert
Backlighting
Display and keyboard
Display options
Add an application folder
Set the display font
About organizing applications
Move an application icon
Delete an application folder
Keyboard options
Hide an application icon
Click Hide Application
Themes
Turn on standby mode
Switch themes
Assign an application to a Convenience key
Download a theme
Display troubleshooting
Delete a theme
My device screen turns off
222
Language
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
Set the Use Input Method Shortcut field to No
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Click My Preferred Network List
About the preferred wireless network list
Change the order of preferred wireless networks
Click Add Network
Turn off data service
Wireless network coverage troubleshooting
Switch wireless networks manually
Verify the status of network connections and services
Cannot connect to a wireless network
Power and battery
230
Load the SIM card phone book
SIM card
About the SIM card phone book
Add a contact to your SIM card
Delete a SIM card contact
Copy contacts from your address book to your SIM card
Change a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
Click Edit SIM Phone Number
Security
Security basics
Set content protection strength
Set a limit for device password attempts
About content protection
Encryption
Password keeper
View a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
Change a password in the password keeper
Copy a password
Delete a password from the password keeper
Change the password keeper password
Prevent password copying
Advanced security
Smart cards
Use a certificate to authenticate your smart card
Security troubleshooting
Cannot unlock my device using my smart card
Third-party application control
Reset connection permissions for third-party applications
Click Reset Settings
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Files
Data permissions for third-party applications
Theme Data
Key Store
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BrickBreaker capsules
BrickBreaker
About BrickBreaker
BrickBreaker scoring
Set the paddle speed
Adjust the volume
Play BrickBreaker
Submit a score to the BrickBreaker high score web site
Accept a service book
Service books
About service books
Delete a service book
250
No application opens when I press a Convenience key
Troubleshooting
BlackBerry Basics troubleshooting
Some features are not available on my device
252
Flash dims or turns off
Some pictures that I take are blurry
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257
Cannot open media files on my media card
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Diagnostic reports
About diagnostic reports
Submit a diagnostic report
Run a diagnostic report
View a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
CAP lock
Abbreviation list
NUM lock
Triple DES
Legal notice
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