Map troubleshooting

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network.

If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

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Blackberry 8300 manual Map troubleshooting, Diagonal lines appear on a map

Contents

User Guide SWDT178576-178576-0323102356-001 Contents Voice dialing 109 113 181 187 223 249 265 Page BlackBerry basics Collapse a folder No application opens when I press a Convenience keyCreate a link for a PIN Expand a folder Phone shortcuts ShortcutsCamera shortcuts A message list Message shortcutsTyping shortcuts A message Work with text Insert symbolsSearch shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts A presentation Calendar shortcuts Maps shortcutsPage Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls Emergency calls Volume Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Speed dial Voice mail Create a phone number link for a conference call Conference callsChange the contact assigned to a speed dial key Make a conference call Add a caller ID picture for a contact Caller IDDisconnect a contact from a conference call Leave a conference call View call logs in a message list Call logsDelete the caller ID picture for a contact About call logs Delete call log notes Call waitingChange call log notes Forward a call log Prerequisites Call forwarding Call forwardingTurn on call waiting About call forwarding Click New Number Add a call forwarding phone numberChange a call forwarding phone number Delete a call forwarding phone number Prerequisites Call blocking Change the call blocking passwordCall blocking About call blocking Turn on fixed dialing Fixed dialingAbout fixed dialing Prerequisites Fixed dialing Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing list Prerequisites TTY support TTY supportSet options for dialing extensions About TTY support Phone options Multiple phone numbers Click Options or General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Cannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear Timer Cannot join a call Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot check my voice mail Voice dialing Set the voice dialing language Check the battery power level using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Set playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Camera Camera options Set the Picture Quality field Set white balanceApply a color effect to pictures Change the amount of memory available for media files Cannot save pictures Camera troubleshooting Send an email message Email messagesEmail message basics Open a message Set the importance level for a message Save a draft of a messageBlind carbon copy a contact Attach a contact to a message Mark a message as opened or unopened Forward a messageDelete a message Delete multiple messages Sent messages Email message folders Stop a message from sending Click Email SettingsHide sent messages About email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter optionsChange an email message filter Change the order of email message filters Forward email messages to your device when no filters applyDelete an email message filter Click Firewall Email message forwardingStop forwarding email messages to your device Block incoming messages Request delivery or read confirmation for email messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Add a signature Click Default Services Change the Messaging Cmime fieldSet an out-of-office reply View more of the subject line for messages Click General SettingsMessage list options Delete the disclaimer from an email message About multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedPage Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Prerequisites Cell broadcasting Click Set Nickname Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Cell Broadcast Request delivery notification for all SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set the Network to Send Over field Set a wireless network type for sending SMS text messages About multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Record and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS messageClick Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Request delivery or read notification for an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roaming Hide the new or unopened message indicator Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Page Typing basics Typing Highlight text character by character Cancel a text selectionSet the default currency symbol Highlight a line of text Use shortcut keys on the Home screen Typing input methodsSet the trackball sensitivity Turn off trackball sounds Set the typing input language Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Switch typing input methods Click Custom Dictionary Spelling checkerChange options for checking spelling Add a word to the custom dictionary About the custom word list Word listChange a word in the custom dictionary Delete a word from the custom dictionary Stop adding items to the custom word list automatically Change a custom word list itemDelete a custom word list item Delete all custom word list items Change an AutoText entry AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Cannot check spelling Typing troubleshooting Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search 111 112 Attachment basics Attachments Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Set the Wireless Synchronization field to Yes Delete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 123 124 Browser basics Browser Move through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quickly Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About saving web pages and web page requests Web page requestsChange the picture quality in the browser Load pictures on a web Bookmarks File a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folder Web feeds Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened Browser options Set the home Set the default browser viewSet the web content type that the browser accepts Set the number of times animated graphics repeat Receive a prompt before closing the browser Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn on browser push No browser is available on my device Browser troubleshootingIP Hosts Cannot set up automatic synchronization for bookmarks 142 Delete a third-party application ApplicationsAdd an application View properties for an application Cannot add applications Application troubleshooting About transferring media files Send a media file using Bluetooth technologyMedia Media file management Forward a media file Receive a media file using Bluetooth technologyView properties for a media file Songs, ring tones, and videos Rename a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Delete a song, ring tone, or video Download a ring tone PicturesView a picture Rename a picture or picture folder Add a picture folderSave a picture Sort pictures Use a picture as the Home screen background Delete a picture or picture folderMove a picture Download a Home screen background Pan a picture View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in a list Encrypt the files on a media card Media card optionsAbout media cards About media card encryption Format a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode support Cannot open media files Media troubleshootingMy device does not recognize my media card 156 Locations Maps Map basics Directions Prerequisites Tracking your movement on a map TrackingView status information at the top of a map Clear the map cache Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementTrack your movement View north at the top of a map Diagonal lines appear on a map Map troubleshooting 162 Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list Delete a mailing list View a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Load the SIM card phone book Click Copy All To Address Book Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contact Prevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contacts Contact troubleshooting Calendar basics Calendar Recurrence fields Schedule a meeting Meetings Calendar options Set the first day of the week Set the start and end time for daysSet a snooze time for reminders View tasks in the calendar Set the Keep Appointments field Hide free time in Agenda viewSet how long your device stores calendar entries Set the Show Free Time in Agenda View field to No Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 180 Change a task TasksTask basics Create a task Click Hide Completed Hide completed tasksForward a task or memo Delete a task 183 Task list options 185 186 Change a memo MemosMemo basics Create a memo Delete a memo Memo list options 190 Silence the alarm AlarmAbout the alarm Turn on the alarm 192 Use the calculator CalculatorConvert a measurement 194 Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing calls My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device 199 200 Set the date and time Date and time troubleshootingClick Update Time Date and time 202 Notification basics Notification profiles Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Delete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 209 210 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Delete a group ConversationsMove a contact to a group Rename a group Ping a contact Open a conversationAdd an emoticon Send a file to a contact Availability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardDisplay options Move an application icon Set the display fontAbout organizing applications Add an application folder Click Hide Application Keyboard optionsHide an application icon Delete an application folder Assign an application to a Convenience key Turn on standby modeSwitch themes Themes My device screen turns off Display troubleshootingDelete a theme Download a theme 222 Language Set the Use Input Method Shortcut field to No Language troubleshootingSet display options for contacts Some characters do not appear correctly on my device Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click Add Network About the preferred wireless network listChange the order of preferred wireless networks Click My Preferred Network List Turn off data service Cannot connect to a wireless network Switch wireless networks manuallyVerify the status of network connections and services Wireless network coverage troubleshooting Power and battery 230 Add a contact to your SIM card SIM cardAbout the SIM card phone book Load the SIM card phone book Store SMS text messages on your SIM card Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contact Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Click Edit SIM Phone Number Security basics Security Encryption Set a limit for device password attemptsAbout content protection Set content protection strength Password keeper Change a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords View a password in the password keeper Prevent password copying Delete a password from the password keeperChange the password keeper password Copy a password Advanced security Smart cards Use a certificate to authenticate your smart card Security troubleshootingCannot unlock my device using my smart card About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Key Store Data permissions for third-party applicationsTheme Data Files 246 BrickBreaker scoring BrickBreakerAbout BrickBreaker BrickBreaker capsules Submit a score to the BrickBreaker high score web site Adjust the volumePlay BrickBreaker Set the paddle speed Delete a service book Service booksAbout service books Accept a service book 250 Some features are not available on my device TroubleshootingBlackBerry Basics troubleshooting No application opens when I press a Convenience key 252 Some pictures that I take are blurry Flash dims or turns off 254 255 256 257 Cannot open media files on my media card 259 260 261 About diagnostic reports Diagnostic reports Delete a diagnostic report Run a diagnostic reportView a diagnostic report Submit a diagnostic report Cannot run or submit a diagnostic report Set a default recipient for diagnostic reports CAP lock Abbreviation listNUM lock Triple DES Legal notice 268