User Guide
SWD-693131-0501014303-001
Contents
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BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
Media shortcuts
Camera and video camera shortcuts
Browser shortcuts
Typing shortcuts
Calendar shortcuts
Map shortcuts
Search shortcuts
Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Make a call when the device is locked
Place a call on hold
Emergency calls
About using a headset
About emergency calls
Make an emergency call
Adjust the volume
Volume
Change the default volume for calls
Improve sound quality during a call
Speed dial
Voice mail
Dial an extension using a voice command
Make a call using a voice command
Check a status using a voice command
Voice dialing
Set the matching sensitivity level for voice commands
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Improve voice recognition of numbers
Conference calls
About conference calls
Make a conference call
Speak privately with a contact during a conference call
Call logs
Disconnect a contact from a conference call
Leave a conference call
Add notes to a call log
View call logs in a message list
Change call log notes
Send a call log
Call forwarding
Call waiting
Turn on call waiting
About call forwarding
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
Call blocking
Change the call blocking password
About call blocking
Block calls
About fixed dialing
Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
Set the default country code and area code
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
Set options for dialing extensions
TTY support
About TTY support
Turn on TTY support
Multiple phone numbers
Switch the active phone number
Phone options
About multiple phone numbers
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Reset a call timer
Stop ending calls when you insert your device in the holster
Cannot make or receive calls
Phone troubleshooting
My phone number appears as Unknown in the phone application
Cannot check my voice mail
Some features are not available on my device
Cannot make calls using a voice command
Cannot make a conference call
Message basics
Messages
Composing messages
Add a signature
Sending messages
Delete the disclaimer from an email message
Create a link for a PIN
Send an SMS text message
Send a PIN message
Reply to a message
Send an MMS message
Forward a message
Resend a message
Managing messages
Email message basics
Email messages
View messages in a specific folder
Delete a message
File an email message
Delete the original text from a reply message
Add, change, or delete an email message folder
About email message filters
Email message filters
Options for email message filters
Create an email message filter
Change an email message filter
Turn on an email message filter
Prioritize email message filters
Delete an email message filter
Email message options
Check spelling automatically before sending email messages
Set an out-of-office reply
View email messages in plain text format
Request delivery or read confirmation for email messages
Stop loading pictures in Html email messages
Hide filed email messages
Stop forwarding email messages to your device
Receive only the first section of long email messages
About PIN messages
PIN messages
Find your PIN
Send a PIN message
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Turn off AutoText for SMS text messages
Options for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Cell broadcasting
Set a wireless network type for sending SMS text messages
About cell broadcasting
Turn on cell broadcasting
Rename a cell broadcast channel
Stop receiving messages from a cell broadcast channel
MMS message basics
MMS messages
About MMS messages
Find your MMS phone number
Attach a media file to an MMS message
MMS message attachments
Attach a contact or appointment to an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your contact list from an MMS message
MMS message options
Save a media file from an MMS message
Request delivery or read notification for an MMS message
Message list options
Stop receiving MMS messages when roaming
Block MMS messages
Change how a message list displays messages
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Use one message list or multiple message lists
Hide sent messages
Add a contact to your allowed sender list
Block incoming messages
Reset a blocked message counter
MIME-protected message basics
MIME-protected messages
About signing and encrypting messages
Sign or encrypt a message
Download the certificate used to sign or encrypt a message
Attach a certificate to a message
Add a certificate from a message
Add a certificate from an attachment
Digital signature indicators for S/MIME protected messages
Attachment indicators in S/MIME-protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
MIME-protected message options
Encryption status indicators
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
Change the default message classification
Change the default signing and encryption option
Change the size of S/MIME indicators in messages
About message classifications
Press the Menu key Click Save
PGP protected messages
MIME-protected message troubleshooting
PGP protected message basics
Cannot open an attachment in an encrypted message
Attach a PGP key to a message
Encrypt a PGP protected message with a pass phrase
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Digital signature indicators for PGP protected messages
Attachment indicators in PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Cannot send messages
Message troubleshooting
Am not receiving messages
Cannot send SMS text messages
Cannot file email messages
Some messages no longer appear on my device
Am not receiving SMS text messages
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Cannot turn on cell broadcasting
Email message filters are not working correctly
Cannot attach a file to an MMS message
Attachment basics
Attachments
About attachments
Open an attachment
Open a link in an attachment
Stop downloading an attachment
View properties for an attachment
Set font options for an attachment
Documents
View the table of contents in a document
Spreadsheets
View tracked changes in a document
Switch worksheets
View the content of a cell
View a list of worksheets
Change the size of a column
Presentations
Media files
Zoom in to or out from a slide
VCard contact attachments
Save a slide
About vCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Take a picture
Camera and video camera
Pan a picture
Zoom in to or out from a picture
Camera and video camera options
Record a video
Change the picture size
Set picture quality
Apply a color effect to pictures or videos
Change the location for storing pictures or videos
Cannot save pictures or videos
Camera and video camera troubleshooting
Flash dims or turns off
Some pictures that I take are blurry
Transferring and downloading media files
Media
About transferring media files
Save a song or video from a web
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Playing media files and recording voice notes
Fast-forward or rewind a media file
Amplify the volume
Play the next or previous song in a category
Search for a media file
Improve sound quality for media files
Keep backlighting on when you play a video
Playlists
Managing media files
About playlists
Create a standard playlist
Repeat a playlist
Create an automatic playlist
Rename a playlist
Delete a playlist
Change the amount of memory available for media files
View properties for a media file
Rename a media file
Move a media file
Delete a media file
Viewing pictures
View a picture
Use a picture as the Home screen background
View pictures by name
Change the number of seconds between slides in a slide show
Zoom in to or out from a picture
Pan a picture
Save a picture
Managing pictures
Sort pictures
Hide album art from picture folders
Move a picture
Media card and mass storage mode options
Delete a picture or picture folder
About media cards
About file encryption
View the amount of available memory
Encrypt the files in the device memory and on a media card
Turn off media card support
Turn off the mass storage mode prompt
Turn off mass storage mode
Cannot play a song or video on a web
Media troubleshooting
Cannot open media files
My device does not recognize my media card
102
Browser basics
Browser
Browsing web pages
Refresh a web
Move back or forward a web
Save a web page to a message list
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Send a bookmark for a web
Change a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
File a bookmark for a web
Web feeds
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
Listen to web feed content
View web feed content
Subscribe to a web feed
Mark a web feed title as opened or unopened
Browser options
Change the default browser view
File a web feed
Delete a web feed
Change options for pictures and animation on web pages
Change JavaScript options
Change display options for web pages
Change font options for web pages
Clear a browser cache
Set the character encoding for all web pages
Clear the browser history
Set the default browser configuration
About browser configurations
Browser security
About TLS
Manage browser security
About Wtls
TLS options
Wtls options
Add a trusted content server
About browser push
Browser push
Turn off browser push
Browser push options
Browser shortcuts
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
Set the date and time
Date, time, and alarm
Set options for bedside clock mode
Turn on bedside clock mode
Change the clock face
Display a second time zone
Silence the alarm
Turn on the alarm
Change alarm notification options
Use the stopwatch
Change timer notification options
Set the timer
Date, time, and alarm troubleshooting
Time on my device is incorrect
Contacts
Personal organizer
Contact basics
View a contact
Add a pause or a wait to a phone number
Change a contact
Delete a contact
About custom ring tones
Customizing contacts
Assign a ring tone to a contact
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Mailing lists
About mailing lists
Create a mailing list
Multiple contact lists
Sort contacts or tasks
Contact list options
Change the display options for contacts
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule a meeting
Schedule an appointment quickly in Day view
Recurrence fields
Open an appointment, meeting, or alarm
Schedule an alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Meetings
View your calendar when responding to a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
Check availability of meeting participants
Send an email message to all meeting participants
Contact a meeting participant
About conference calls
Conference call meetings
Create a conference call meeting from your device
Create a conference call meeting from your computer
Change the default reminder time for calendar entries
Change the default calendar view
Calendar options
Enter a conference call meeting
Change the snooze time for reminders
Change the start and end time for days
View tasks in a calendar
Change the first day of the week
Change how long your device stores calendar entries
Hide free time in Agenda view
Multiple calendars
Calendar shortcuts
Change the default calendar
Tasks
Calendar troubleshooting
Task basics
Change the status of a task
Change a task
Hide completed tasks
Send a task or memo
Delete a task
Task list options
Memo basics
Memos
View the number of tasks or memos stored on your device
Create a memo
Delete a memo
Memo list options
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Calculator
Notification basics
Notification profiles
Delete a notification profile
Change a notification profile
Prevent notification during calls
Silence your device
LED notification
Turn off Bluetooth connection notification
LED notification
Custom notification
Turn on wireless coverage notification
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Delete a notification profile exception
About custom ring tones
Notification profile troubleshooting
Assign a ring tone to a contact
My device is vibrating more times than expected
Typing basics
Typing
Set the default currency symbol
Cancel a text selection
Set the cursor speed
Turn on key tones
Typing input methods
Switch typing input methods
Change the typing input language
Arabic and Russian typing input methods
Korean typing input method
Spelling checker
Check spelling
Correct spelling quickly while you type
Correct spelling while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Change a word in the custom dictionary
Custom dictionary
Delete a word from the custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
About AutoText
AutoText
Create an AutoText entry
Turn off AutoText for SMS text messages
Delete an AutoText entry
Change an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
Language
Change the input options for SureType technology
Switch typing input methods
Change the voice dialing language
Turn off the shortcut for switching typing input languages
Change the shortcut for switching typing input languages
Change the display options for contacts
Some characters do not appear correctly on my device
Language troubleshooting
Backlighting
Display and keyboard
Display options
Change the display font
Set owner information
About organizing applications
Add an application folder
Move an application icon
Change an application folder
Hide an application icon
Delete an application folder
Turn off trackpad sounds
Keyboard options
Assign an application to a Convenience key
Themes
Display troubleshooting
Accessibility options
Assign a different application to the key 173
Messages, attachments, and web pages
Search
Search for messages
Search criteria
Search for messages by contact or subject
Manage message search results
Change a saved search
View a list of saved searches
Delete a saved search
Search for organizer data
Organizer data
Search for contacts in your organizations address book
Manage contact lookup results
Search shortcuts
Delete email messages over the wireless network
Reconcile email messages over the wireless network
Synchronization
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Manage email reconciliation conflicts
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Delete email messages over the wireless network
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Make your BlackBerry device discoverable
Turn off a Bluetooth profile
Turn off the prompt that appears when connecting or pairing
Bluetooth profiles
Turn off automatic reconnection to Bluetooth enabled devices
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
About GPS technology
GPS technology
Get your GPS location
Turn off location aiding
Cannot use GPS technology
GPS technology troubleshooting
Map basics
Maps
View points of interest on a map
View a list of points of interest near a location
Track your movement
Show or hide a layer on a map
Maps bookmarks
Navigation
Delete a bookmark for a location or route
Change a bookmark for a location or route
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Set the GPS receiver that you use to track your movement
Map options
Clear the map cache
View status information at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Geotag pictures that you take
View a geotagged picture on a map
Maps troubleshooting
Diagonal lines appear on a map
BlackBerry Messenger
Turn on invitation passwords
Add a contact
Respond to an invitation
Groups
Conversations
Send a file to a contact
Add an emoticon
Send a voice note to a contact
Send a vCard contact attachment
View conference participants
Start a conference
Copy a conversation
Clear a conversation
Availability
Receive notification when a contact becomes available
Show when you are listening to an audio file
Applications
Switch applications
Add an application
View properties for an application
About updating the BlackBerry Device Software
View the size of an application database
Update the BlackBerry Device Software
Cannot add applications
Application troubleshooting
Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
About the preferred wireless network list
Turn on wireless coverage notification
Change the order of preferred wireless networks
Switch wireless networks manually
Turn off data service
About roaming
Wi-Fi connection settings
Verify the status of network connections and services
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Wi-Fi profile security options
About Wi-Fi profiles
Switch Wi-Fi networks manually
Change the order of Wi-Fi profiles
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Install a root certificate on your computer
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Wi-Fi profile connection options
VPN
Wi-Fi profile IP and DNS options
Wireless network coverage troubleshooting
UMA connection settings
About connecting to a Wi-Fi network for UMA
Cannot connect to a wireless network
Cannot synchronize a certificate
Cannot connect to a Wi-Fi network
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Optimizing your device performance
225
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
Protect your SIM card with a PIN code
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
Security basics
Security
Password keeper
View a password in the password keeper
Set criteria for randomly generated passwords
Change a password in the password keeper
Hide passwords in the password keeper
Change the password keeper password
Delete a password from the password keeper
Copy a password
Prevent password copying
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Certificate basics
Certificates
Download a certificate from an Ldap certificate server
Certificate properties
View properties for a certificate
Send a certificate
View one type of certificate in the certificate list
Delete a certificate
View the certificate chain for a certificate
Certificate status
Certificate status indicators
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Certificate shortcuts
PGP keys
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an Ldap certificate server
View properties for a PGP key
PGP key properties
Delete a PGP key
Send a PGP key
Clear the PGP data cache
Check the revocation status of a PGP key
PGP key status PGP key status indicators
Change the trust status of a PGP key
Revoke a PGP key
PGP key options Change the display name for a PGP key
PGP key revocation reasons
PGP key shortcuts
Add a certificate server
Certificate servers
Change connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Key stores
Send connection information for a certificate server
Delete a certificate server
Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
Change the refresh rate for certificate revocation lists
Turn off automatic backup of key store data
About two-factor authentication
About using a smart card with your device
Turn on two-factor authentication
Smart cards
Turn off smart password entry
About smart password entry
Import a certificate from a smart card
Prerequisites Using authentication certificates
Switch smart password filters
Use a certificate to authenticate your smart card
Turn off notification for smart card connections
Software tokens
About software tokens
Change the PIN for a software token on your device
Change the user name and password for a VPN profile
VPN settings
About VPN profiles
Prerequisites Logging in to a VPN
Verify security software
About security self-tests
Third-party application control
Change the software token for a VPN profile
Turn on safe mode
Reset connection permissions for third-party applications
Set permissions for a third-party application
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
Cannot unlock my device using my smart card
Security troubleshooting
Cannot download a certificate
Service books
Service books and diagnostic reports
About service books
Accept a service book
Diagnostic reports
Set a default recipient for diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
About Wi-Fi diagnostic reports
Include advanced data in Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
Click Save 266
About BrickBreaker
BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
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