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User Guide

Wi-Fi diagnostic reports

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Contents

User Guide SWD-693131-0501014303-001 Contents 103 123 167 200 223 262 Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Attachment shortcuts Media shortcuts Camera and video camera shortcutsBrowser shortcuts Calendar shortcuts Typing shortcuts Search shortcuts Map shortcuts Phone Phone basics Dial using numbers or letters Switch applications during a callMake a call when the device is locked Place a call on hold About using a headset Emergency callsAbout emergency calls Make an emergency call Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call Voice mail Speed dial Make a call using a voice command Dial an extension using a voice commandCheck a status using a voice command Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialing Conference calls Improve voice recognition of numbersAbout conference calls Make a conference call Call logs Speak privately with a contact during a conference callDisconnect a contact from a conference call Leave a conference call View call logs in a message list Add notes to a call logChange call log notes Send a call log Call waiting Call forwardingTurn on call waiting About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support Turn on TTY support Switch the active phone number Multiple phone numbersPhone options About multiple phone numbers Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Reset a call timer Phone troubleshooting Cannot make or receive callsMy phone number appears as Unknown in the phone application Cannot check my voice mail Some features are not available on my device Cannot make calls using a voice commandCannot make a conference call Message basics MessagesComposing messages Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text message Send an MMS message Reply to a messageForward a message Resend a message Managing messages Email messages Email message basicsView messages in a specific folder Delete a message File an email message Delete the original text from a reply messageAdd, change, or delete an email message folder Email message filters About email message filters Create an email message filter Options for email message filters Change an email message filter Turn on an email message filterPrioritize email message filters Email message options Delete an email message filterCheck spelling automatically before sending email messages Set an out-of-office reply Request delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Options for SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messages MMS message basicsAbout MMS messages Find your MMS phone number MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message MMS message options Add a contact to your contact list from an MMS messageSave a media file from an MMS message Request delivery or read notification for an MMS message Message list options Stop receiving MMS messages when roamingBlock MMS messages Set how long your device stores messages Change how a message list displays messages Hide the new or unopened message indicator About multiple message listsUse one message list or multiple message lists Hide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter MIME-protected messages MIME-protected message basicsAbout signing and encrypting messages Sign or encrypt a message Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationChange the size of S/MIME indicators in messages About message classifications Press the Menu key Click Save MIME-protected message troubleshooting PGP protected messagesPGP protected message basics Cannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages PGP protected message troubleshooting Change the encryption algorithms for PGP protected messages Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Cannot send SMS text messages Am not receiving SMS text messages Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Attachments Attachment basicsAbout attachments Open an attachment Stop downloading an attachment Open a link in an attachmentView properties for an attachment Set font options for an attachment View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Camera and video camera Take a picturePan a picture Zoom in to or out from a picture Record a video Camera and video camera optionsChange the picture size Set picture quality Change the location for storing pictures or videos Apply a color effect to pictures or videos Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurry Transferring and downloading media files MediaAbout transferring media files Receive a media file using Bluetooth technology Save a song or video from a webSend a media file Download a ring tone Playing media files and recording voice notes Amplify the volume Fast-forward or rewind a media filePlay the next or previous song in a category Search for a media file Keep backlighting on when you play a video Improve sound quality for media files Managing media files PlaylistsAbout playlists Create a standard playlist Create an automatic playlist Repeat a playlistRename a playlist Delete a playlist View properties for a media file Change the amount of memory available for media filesRename a media file Move a media file Viewing pictures Delete a media fileView a picture Use a picture as the Home screen background Change the number of seconds between slides in a slide show View pictures by nameZoom in to or out from a picture Pan a picture Managing pictures Save a pictureSort pictures Hide album art from picture folders Media card and mass storage mode options Move a pictureDelete a picture or picture folder About media cards View the amount of available memory About file encryptionEncrypt the files in the device memory and on a media card Turn off media card support Turn off mass storage mode Turn off the mass storage mode prompt Media troubleshooting Cannot play a song or video on a webCannot open media files My device does not recognize my media card 102 Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a web Send a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pages Web feeds File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentSubscribe to a web feed Mark a web feed title as opened or unopened Change the default browser view Browser optionsFile a web feed Delete a web feed Change JavaScript options Change options for pictures and animation on web pagesChange display options for web pages Change font options for web pages Clear a browser cache Set the character encoding for all web pagesClear the browser history About browser configurations Set the default browser configurationBrowser security About TLS Manage browser security About WtlsTLS options Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Date, time, and alarm Set the date and time Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Turn on the alarm Silence the alarmChange alarm notification options Use the stopwatch Set the timer Change timer notification optionsDate, time, and alarm troubleshooting Time on my device is incorrect Contacts Personal organizerContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contact Mailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing list Multiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete items Calendar Contact troubleshootingCalendar basics Schedule a meeting Schedule an appointment quickly in Day viewRecurrence fields Schedule an alarm Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Meetings View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Change the list of participants for a meetingSend an email message to all meeting participants Contact a meeting participant Conference call meetings About conference callsCreate a conference call meeting from your device Create a conference call meeting from your computer Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda view Change how long your device stores calendar entries Multiple calendars Change the default calendar Calendar shortcuts Tasks Calendar troubleshootingTask basics Change a task Change the status of a taskHide completed tasks Send a task or memo Task list options Delete a task Memos Memo basicsView the number of tasks or memos stored on your device Create a memo Memo list options Delete a memo Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Calculator Notification profiles Notification basics Change a notification profile Delete a notification profilePrevent notification during calls Silence your device LED notification Turn off Bluetooth connection notificationLED notification Custom notification Turn on wireless coverage notificationAbout custom notification Change a notification profile exception Change the order of notification profile exceptionsDelete a notification profile exception Notification profile troubleshooting About custom ring tonesAssign a ring tone to a contact My device is vibrating more times than expected Typing Typing basics Cancel a text selection Set the default currency symbolSet the cursor speed Turn on key tones Switch typing input methods Typing input methodsChange the typing input language Arabic and Russian typing input methods Korean typing input method Spelling checkerCheck spelling Correct spelling while you type Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling Custom dictionary Change a word in the custom dictionaryDelete a word from the custom dictionary About the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spelling Language Change the input options for SureType technology Switch typing input methodsChange the voice dialing language Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesChange the display options for contacts Language troubleshooting Some characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Set owner information Change the display fontAbout organizing applications Add an application folder Change an application folder Move an application iconHide an application icon Delete an application folder Turn off trackpad sounds Keyboard optionsAssign an application to a Convenience key Themes Accessibility options Display troubleshooting Assign a different application to the key 173 Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Change a saved search View a list of saved searchesDelete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Prerequisites Restoring data over the wireless network Manage email reconciliation conflictsManage data synchronization conflicts About backing up and restoring device data Synchronization troubleshooting Delete all device data Delete email messages over the wireless network Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingBluetooth profiles Turn off automatic reconnection to Bluetooth enabled devices Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding GPS technology troubleshooting Cannot use GPS technology Maps Map basics View a list of points of interest near a location View points of interest on a mapTrack your movement Show or hide a layer on a map Navigation Maps bookmarks Change a bookmark for a location or route Delete a bookmark for a location or routeAdd a bookmark folder for locations or routes File a bookmark for a location or route Map options Set the GPS receiver that you use to track your movementClear the map cache View status information at the top of a map Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementGeotag pictures that you take View a geotagged picture on a map Maps troubleshootingDiagonal lines appear on a map Turn on invitation passwords BlackBerry MessengerAdd a contact Respond to an invitation Groups Conversations Add an emoticon Send a file to a contactSend a voice note to a contact Send a vCard contact attachment Start a conference View conference participantsCopy a conversation Clear a conversation Availability Show when you are listening to an audio file Receive notification when a contact becomes available Switch applications ApplicationsAdd an application View properties for an application View the size of an application database About updating the BlackBerry Device Software Update the BlackBerry Device Software Application troubleshooting Cannot add applications Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators Turn on wireless coverage notification About the preferred wireless network list Change the order of preferred wireless networks Switch wireless networks manually Turn off data serviceAbout roaming Verify the status of network connections and services Wi-Fi connection settingsAbout connecting to a Wi-Fi network Connect to a Wi-Fi network About Wi-Fi profiles Wi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Advanced Wi-Fi connection settings Install a root certificate on your computerChange a Wi-Fi profile Wi-Fi profile connection options VPN Wi-Fi profile IP and DNS options UMA connection settings Wireless network coverage troubleshootingAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless network Cannot connect to a Wi-Fi network Cannot synchronize a certificate Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Optimizing your device performance 225 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Security Security basics Password keeper Set criteria for randomly generated passwords View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying About content protection Encryption Set content protection strength Protect your device dataAbout encryption keys Generate an encryption key Memory cleaning About content compressionAbout memory cleaning Turn on memory cleaning Certificate basics CertificatesDownload a certificate from an Ldap certificate server View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificate Certificate status indicators Certificate statusChange the trust status of a certificate Revoke a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificate PGP keys Certificate shortcuts Download an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key properties Delete a PGP key Send a PGP keyClear the PGP data cache PGP key status PGP key status indicators Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Certificate servers Add a certificate serverChange connection information for a certificate server Connection options for Ldap certificate servers Key stores Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Turn off automatic backup of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationTurn on two-factor authentication Smart cards Turn off smart password entry About smart password entryImport a certificate from a smart card Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your device VPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPN About security self-tests Verify security softwareThird-party application control Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingCannot download a certificate Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports Set a default recipient for diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports Click Save 266 About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Glossary ADN EAP-SIM Rtsp SMS Legal notice 274 User Guide User Guide

Blackberry 8520 manual Click Save 266

Models: 8520

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