Application troubleshooting | Blackberry 8520 specification

User Guide

Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

My device does not have enough available memory to update the BlackBerry Device Software

Delete display languages or third-party applications that you do not use.

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Blackberry 8520 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWD-693131-0501014303-001 Contents 103 123 167 200 223 262 Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Attachment shortcuts Browser shortcuts Camera and video camera shortcutsMedia shortcuts Calendar shortcuts Typing shortcuts Search shortcuts Map shortcuts Phone Phone basics Dial using numbers or letters Switch applications during a callMake a call when the device is locked Place a call on hold About using a headset Emergency callsAbout emergency calls Make an emergency call Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call Voice mail Speed dial Make a call using a voice command Dial an extension using a voice commandCheck a status using a voice command Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialing Conference calls Improve voice recognition of numbersAbout conference calls Make a conference call Call logs Speak privately with a contact during a conference callDisconnect a contact from a conference call Leave a conference call View call logs in a message list Add notes to a call logChange call log notes Send a call log Call waiting Call forwardingTurn on call waiting About call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support Turn on TTY support Switch the active phone number Multiple phone numbersPhone options About multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Stop ending calls when you insert your device in the holster Reset a call timer Phone troubleshooting Cannot make or receive callsMy phone number appears as Unknown in the phone application Cannot check my voice mail Cannot make a conference call Cannot make calls using a voice commandSome features are not available on my device Composing messages MessagesMessage basics Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text message Send an MMS message Reply to a messageForward a message Resend a message Managing messages Email messages Email message basicsView messages in a specific folder Delete a message Add, change, or delete an email message folder Delete the original text from a reply messageFile an email message Email message filters About email message filters Create an email message filter Options for email message filters Prioritize email message filters Turn on an email message filterChange an email message filter Email message options Delete an email message filterCheck spelling automatically before sending email messages Set an out-of-office reply Request delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messages Stop forwarding email messages to your device PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Options for SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messages MMS message basicsAbout MMS messages Find your MMS phone number MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message MMS message options Add a contact to your contact list from an MMS messageSave a media file from an MMS message Request delivery or read notification for an MMS message Block MMS messages Stop receiving MMS messages when roamingMessage list options Set how long your device stores messages Change how a message list displays messages Hide the new or unopened message indicator About multiple message listsUse one message list or multiple message lists Hide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter MIME-protected messages MIME-protected message basicsAbout signing and encrypting messages Sign or encrypt a message Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationChange the size of S/MIME indicators in messages About message classifications Press the Menu key Click Save MIME-protected message troubleshooting PGP protected messagesPGP protected message basics Cannot open an attachment in an encrypted message Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages PGP protected message troubleshooting Change the encryption algorithms for PGP protected messages Am not receiving messages Message troubleshootingCannot send messages Cannot file email messages Cannot send SMS text messages Am not receiving SMS text messages Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot attach a file to an MMS message Email message filters are not working correctlyCannot turn on cell broadcasting Attachments Attachment basicsAbout attachments Open an attachment Stop downloading an attachment Open a link in an attachmentView properties for an attachment Set font options for an attachment View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Camera and video camera Take a picturePan a picture Zoom in to or out from a picture Record a video Camera and video camera optionsChange the picture size Set picture quality Change the location for storing pictures or videos Apply a color effect to pictures or videos Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurry About transferring media files MediaTransferring and downloading media files Receive a media file using Bluetooth technology Save a song or video from a webSend a media file Download a ring tone Playing media files and recording voice notes Amplify the volume Fast-forward or rewind a media filePlay the next or previous song in a category Search for a media file Keep backlighting on when you play a video Improve sound quality for media files Managing media files PlaylistsAbout playlists Create a standard playlist Create an automatic playlist Repeat a playlistRename a playlist Delete a playlist View properties for a media file Change the amount of memory available for media filesRename a media file Move a media file Viewing pictures Delete a media fileView a picture Use a picture as the Home screen background Change the number of seconds between slides in a slide show View pictures by nameZoom in to or out from a picture Pan a picture Managing pictures Save a pictureSort pictures Hide album art from picture folders Media card and mass storage mode options Move a pictureDelete a picture or picture folder About media cards View the amount of available memory About file encryptionEncrypt the files in the device memory and on a media card Turn off media card support Turn off mass storage mode Turn off the mass storage mode prompt Media troubleshooting Cannot play a song or video on a webCannot open media files My device does not recognize my media card 102 Browsing web pages BrowserBrowser basics Move back or forward a web Refresh a webSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a web Change a bookmark for a web Send a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pages Web feeds File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentSubscribe to a web feed Mark a web feed title as opened or unopened Change the default browser view Browser optionsFile a web feed Delete a web feed Change JavaScript options Change options for pictures and animation on web pagesChange display options for web pages Change font options for web pages Clear the browser history Set the character encoding for all web pagesClear a browser cache About browser configurations Set the default browser configurationBrowser security About TLS TLS options About WtlsManage browser security Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Date, time, and alarm Set the date and time Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Turn on the alarm Silence the alarmChange alarm notification options Use the stopwatch Set the timer Change timer notification optionsDate, time, and alarm troubleshooting Time on my device is incorrect Contact basics Personal organizerContacts Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contact Mailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing list Multiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete items Calendar basics Contact troubleshootingCalendar Recurrence fields Schedule an appointment quickly in Day viewSchedule a meeting Schedule an alarm Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Respond to a meeting invitation View your calendar when responding to a meetingMeetings Check availability of meeting participants Change the list of participants for a meetingSend an email message to all meeting participants Contact a meeting participant Conference call meetings About conference callsCreate a conference call meeting from your device Create a conference call meeting from your computer Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda view Change how long your device stores calendar entries Multiple calendars Change the default calendar Calendar shortcuts Task basics Calendar troubleshootingTasks Change a task Change the status of a taskHide completed tasks Send a task or memo Task list options Delete a task Memos Memo basicsView the number of tasks or memos stored on your device Create a memo Memo list options Delete a memo Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Calculator Notification profiles Notification basics Change a notification profile Delete a notification profilePrevent notification during calls Silence your device LED notification Turn off Bluetooth connection notificationLED notification About custom notification Turn on wireless coverage notificationCustom notification Delete a notification profile exception Change the order of notification profile exceptionsChange a notification profile exception Notification profile troubleshooting About custom ring tonesAssign a ring tone to a contact My device is vibrating more times than expected Typing Typing basics Cancel a text selection Set the default currency symbolSet the cursor speed Turn on key tones Switch typing input methods Typing input methodsChange the typing input language Arabic and Russian typing input methods Check spelling Spelling checkerKorean typing input method Correct spelling while you type Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling Custom dictionary Change a word in the custom dictionaryDelete a word from the custom dictionary About the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Undo an AutoText change Change an AutoText entryDelete an AutoText entry Typing troubleshooting Cannot check spelling Language Change the voice dialing language Switch typing input methodsChange the input options for SureType technology Change the display options for contacts Change the shortcut for switching typing input languagesTurn off the shortcut for switching typing input languages Language troubleshooting Some characters do not appear correctly on my device Display options Display and keyboardBacklighting Set owner information Change the display fontAbout organizing applications Add an application folder Change an application folder Move an application iconHide an application icon Delete an application folder Assign an application to a Convenience key Keyboard optionsTurn off trackpad sounds Themes Accessibility options Display troubleshooting Assign a different application to the key 173 Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Delete a saved search View a list of saved searchesChange a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Prerequisites Restoring data over the wireless network Manage email reconciliation conflictsManage data synchronization conflicts About backing up and restoring device data Synchronization troubleshooting Delete all device data Delete email messages over the wireless network Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Bluetooth profiles Turn off the prompt that appears when connecting or pairingTurn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding GPS technology troubleshooting Cannot use GPS technology Maps Map basics View a list of points of interest near a location View points of interest on a mapTrack your movement Show or hide a layer on a map Navigation Maps bookmarks Change a bookmark for a location or route Delete a bookmark for a location or routeAdd a bookmark folder for locations or routes File a bookmark for a location or route Map options Set the GPS receiver that you use to track your movementClear the map cache View status information at the top of a map Geotag pictures that you take Keep backlighting on when you track your movementHide the tracking information at the bottom of a map Diagonal lines appear on a map Maps troubleshootingView a geotagged picture on a map Turn on invitation passwords BlackBerry MessengerAdd a contact Respond to an invitation Groups Conversations Add an emoticon Send a file to a contactSend a voice note to a contact Send a vCard contact attachment Start a conference View conference participantsCopy a conversation Clear a conversation Availability Show when you are listening to an audio file Receive notification when a contact becomes available Switch applications ApplicationsAdd an application View properties for an application View the size of an application database About updating the BlackBerry Device Software Update the BlackBerry Device Software Application troubleshooting Cannot add applications Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators Turn on wireless coverage notification About the preferred wireless network list Change the order of preferred wireless networks About roaming Turn off data serviceSwitch wireless networks manually Verify the status of network connections and services Wi-Fi connection settingsAbout connecting to a Wi-Fi network Connect to a Wi-Fi network About Wi-Fi profiles Wi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Advanced Wi-Fi connection settings Install a root certificate on your computerChange a Wi-Fi profile Wi-Fi profile connection options VPN Wi-Fi profile IP and DNS options UMA connection settings Wireless network coverage troubleshootingAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless network Cannot connect to a Wi-Fi network Cannot synchronize a certificate Power, battery, and memory Best practice Optimizing your device performance Format the device memory or a media cardView the amount of available memory 225 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Security Security basics Password keeper Set criteria for randomly generated passwords View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying About content protection Encryption Set content protection strength Protect your device dataAbout encryption keys Generate an encryption key Memory cleaning About content compressionAbout memory cleaning Turn on memory cleaning Download a certificate from an Ldap certificate server CertificatesCertificate basics View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificate Certificate status indicators Certificate statusChange the trust status of a certificate Revoke a certificate Change the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificate PGP keys Certificate shortcuts Download an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key properties Clear the PGP data cache Send a PGP keyDelete a PGP key PGP key status PGP key status indicators Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts Certificate servers Add a certificate serverChange connection information for a certificate server Connection options for Ldap certificate servers Key stores Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Turn off automatic backup of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationTurn on two-factor authentication Smart cards Import a certificate from a smart card About smart password entryTurn off smart password entry Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your device VPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPN About security self-tests Verify security softwareThird-party application control Change the software token for a VPN profile Set permissions for a third-party application Reset connection permissions for third-party applicationsTurn on safe mode Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsSet a default recipient for diagnostic reports About Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports Click Save 266 BrickBreaker capsules BrickBreakerAbout BrickBreaker Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Glossary ADN EAP-SIM Rtsp SMS Legal notice 274 User Guide User Guide