OWNER’S MANUAL
TROUBLESHOOTING
Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.
Note: Before troubleshooting the system, make sure the gas shutoff valve is ON.
WARNING: Turn off fireplace and let cool before servicing. Only a qualified service person should service and repair fireplace.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
Can not light main burner | 1. | No gas supply, or shutoff valve is OFF | 1. | Check to see if you have gas supply |
| 2. | Air in gas line | 2. | Repeat lighting procedure several times |
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| to purge all air out of lines. If after re- |
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| peated attempts appliance does not light |
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| call for qualified service and repair |
| 3. | Low gas pressure | 3. | Contact your gas supplier |
| 4. | Bad valve | 4. | Replace control valve (see Replacement |
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| Parts, page 27) |
| 5. | Bad electrode wire or loose connection | 5. | Tighten wires or replace electrode |
| 6. | No power to unit or the ignition module | 6. | Check that the main power is on and that |
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| or power transformer is bad |
| all wire connections are made correctly |
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| to the ignition module (see Wiring Dia- |
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| gram, page 22). Check for 24 VAC at |
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| the secondary side of the transformer. If |
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| 24 VAC is present and the module does |
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| not operate, have the module replaced |
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| otherwise have the transformer replaced. |
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No gas to burner, although wall switch and | 1. | Wall switch wires defective | 1. | Check electrical connections |
valve are set to the ON position |
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Frequent flame outage | 1. The electrode may be in the wrong po- |
| sition causing electrode not to sense |
| burner flame |
1.Clean and adjust electrode to burner flame for maximum sensitivity on the electrode See page 19 for electrode as- sembly adjustments.
Burner goes off after a short time | 1. Venting recirculation problem | 1. Have a qualified technician check vent- |
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| ing system for leaks or obstructions. |
www.desatech.com | Continued |
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