OWNER’S MANUAL

TROUBLESHOOTING

Continued

WARNING: If you smell gas

Shut off gas supply.

Do not try to light any appliance.

Do not touch any electrical switch; do not use any phone in your building.

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

If you cannot reach your gas supplier, call the fire department.

IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Fireplace produces unwanted odors

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks

 

 

above

 

 

 

 

 

 

 

Fireplace shuts off in use

1.

High or gusting winds

1.

Fireplace has been tested for up to

 

 

 

 

40mph winds. However, extreme con-

 

 

 

 

ditions may occur

 

2.

Low line pressure

2.

Contact local propane/LP or natural gas

 

 

 

 

company

 

3.

Inner vent pipe leaking exhaust gasses

3.

Locate and correct all leaks

 

 

into system

 

 

 

4.

Horizontal vent improperly pitched

4.

Horizontal vent termination should slope

 

 

 

 

down only enough to prevent any water

 

 

 

 

from entering the unit. The maximum

 

 

 

 

downward slope of the vent termination

 

 

 

 

is 1/4" for any horizontal run

 

5.

Glass too loose and air tight gasket leaks

5.

Tighten glass

 

 

in corners after usage

 

 

 

6.

Improper vent cap installation

6.

Check for proper installation and free-

 

 

 

 

dom from debris or blockage

 

 

 

 

 

Gas odor during combustion

1.

Gas leak. See Warning statement

1.

Locate and correct all leaks

 

 

above

 

 

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Improper log placement

1.

Properly locate logs

 

2.

Air holes at burner inlet blocked

2.

Clean out air holes at burner inlets. Pe-

 

 

 

 

riodically repeat as needed

 

3.

Burner flame holes blocked

3.

Remove blockage or replace burner

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Desa EVDDVF36STN Fireplace produces unwanted odors, Locate and correct all leaks, From entering the unit. The maximum

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