227 | Blackberry 8700 guide

To view the slide, highlight the slide. Click the trackwheel. Click Retrieve.

Synchronization troubleshooting

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.

Email messages are not reconciling over the wireless network

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.

I am not receiving email messages from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.

Email messages are not being deleted over the wireless network

Try performing the following actions:

•If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation.

•In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Organizer data is not synchronizing over the wireless network

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.

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Contents

User Guide SWDT73056-73056-1127113317-001 Contents Typing 101 123 157 185 203 221 BlackBerry basics Expand a folder No application opens when I press a Convenience keyCollapse a folder BlackBerry basics shortcuts Phone shortcuts ShortcutsMessage shortcuts A message A message list Typing shortcutsMove around a message list Attachment shortcuts Search shortcuts Media shortcuts Browser shortcutsOn a web Navigate a web Calendar shortcuts Maps shortcutsPage Phone basics Phone Switch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is locked Emergency calls Volume Speed dial Voice mail Change a speed dial number Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Caller IDLeave a conference call Add a caller ID picture for a contact Delete the caller ID picture for a contact Call logsAbout call logs View call logs in a message list Change call log notes Call waitingForward a call log Delete call log notes Turn on call waiting Call forwardingAbout call forwarding Call forwarding prerequisites Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Click New Number Fixed dialing Call blocking Turn on fixed dialing Fixed dialing prerequisitesAdd a contact to your fixed dialing list Change a contact in your fixed dialing list Smart dialing Set the default country code and area codeDelete a contact from your fixed dialing list About smart dialing TTY support Phone settings Sort phone numbers or contacts on the Phone screen Turn on dialing from the Lock screenTurn off the prompt that appears before you delete items Click General Options About telecoil mode Reset a call timerTurn on telecoil mode Click Last Call or Total Calls Click Clear Timer Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Page Email message basics Email messages Save a message Set the importance level for a messageReply to a message Delete the original text from a reply message Email message folders Sent messages Email message filters Click Email SettingsAbout email message filters Click Folder Redirection Email message filter options Create an email message filter Change an email message filter Turn on an email message filterChange the order of email message filters Email message forwarding Forward email messages to your device when no filters applyDelete an email message filter Reset a blocked message counter Message settingsStop forwarding email messages to your device Block incoming messages Add a signature View an address instead of a display nameSet an out-of-office reply Click Show Address Set the email address that you use to send messages Message list settingsDelete the disclaimer from an email message Set how long your device stores messages View more of the subject line for messagesAbout multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some messages no longer appear on my device Cannot file email messagesMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly PIN message basics PIN messagesAbout PIN messages Find your PIN Set a high importance level for received PIN messages Forward a message Sent messages Turn off the prompt that appears before you delete items Message shortcuts Message troubleshooting Am not receiving messages SMS text message basics SMS text messages Click Add Recipient Delete the history from an SMS text messageClick Remove History Sent messages About cell broadcasting Cell broadcastingCell broadcasting prerequisites Turn on cell broadcasting Rename a cell broadcast channel Stop receiving messages from a cell broadcast channelTurn off AutoText for SMS text messages View more of the history in SMS text messages Set a wireless network type for sending SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Message list settings Select the check box beside one or more message types Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesCannot turn on cell broadcasting Page Page MMS message basics MMS messages Record and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS message Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Save a picture from an MMS message Request delivery or read notification for an MMS message Add a contact to your address book from an MMS messageRequest delivery or read notification for all MMS messages View the size of an MMS message before sending it Stop receiving MMS messages when roaming Set the Keep Messages field Click the trackwheel Block MMS messages Message shortcuts Cannot attach a file to an MMS message Message or attachment is truncated Page Typing basics Typing Set the default currency symbol Cancel a text selectionClear a field Highlight a line of text Typing input methods Type in Arabic or Russian using SureType technologyUse shortcut keys on the Home screen About typing in Arabic or Russian Switch typing input methods Type in Arabic or Russian using multi-tapWord list Set the typing input language Change a custom word list item Add a custom word list itemDelete a custom word list item Delete all custom word list items Stop adding items to the custom word list automatically AutoTextAbout AutoText Create an AutoText entry Delete an AutoText entry Change an AutoText entryUndo an AutoText change Insert symbols About search SearchSearch for messages Search criteria Change a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subject Search shortcuts Page Attachment basics Attachments Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingClick Add to Address Book or Update Address Question mark appears on a slide Reconcile email messages over the wireless network Wireless email reconciliation prerequisitesDelete email messages over the wireless network Synchronization Synchronize organizer data over the wireless network Wireless data synchronization prerequisitesSet the Wireless Synchronization field to Yes About synchronization conflicts Manage data synchronization conflicts Wireless data restoration prerequisitesAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting 105 106 Browser basics Browser Move to a section of a long web page quickly View a thumbnail version of a webMove through a web page line by line Refresh a web Links, pictures, and web page addresses View a full picture on a web Forward a web page addressZoom in to or out from a picture Rotate a picture Bookmarks Web page requests Make a web page available offline Add a bookmarkChange a bookmark Forward a bookmark File a bookmark Add a bookmark folderExpand a folder Collapse a folder Web feeds Change a web feed Browser settingsFile a web feed Delete a web feed Clear browser history Set the web content type that the browser acceptsTurn on JavaScript support Set the number of times animated graphics repeat Set the home Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script About TLS Browser securityAbout Wtls Manage browser security Wtls options Add a trusted content server About browser push Browser pushTurn on browser push Browser push options IP Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Applications 124 Media files and folders Media Set the amount of memory available for media files Move a media fileView properties for a media file or folder Sort media files and folders Send a media file using Bluetooth technology Switch media folder viewsReceive a media file using Bluetooth technology Media file management Forward a media file PicturesView a picture Pan a picture Set the interval between slides in a slide show View pictures as a slide showSave a picture Use a picture as the Home screen background Download a Home screen background Ring tonesRename a picture Delete a picture Download a ring tone Play a ring toneSave a ring tone Rename a ring tone Delete a ring tone Media troubleshootingCannot sort pictures on my device Locations Maps View information for a location marker or point of interest DirectionsZoom in to a location marker, route, or point of interest Get directions Map basics Set a GPS receiver to use when you track your movement Switch viewsTracking Clear the map cache Location bookmarks Map troubleshooting Contact basics Contacts About pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tones About mailing lists Mailing listsCreate a mailing list Change a mailing list Delete a mailing list View a mailing listClick View Group Click Delete Group About categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup About the SIM card phone book SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Contact list settingsDelete a SIM card contact Sort contacts, tasks, or memos Set display options for contacts Contact troubleshootingPrevent duplicate names in your address book Cannot find the Add Custom Phone Tune menu item 148 Calendar basics Calendar Recurrence fields Schedule a meetingOpen an appointment or meeting Delete an appointment or meeting Meetings Calendar settings Set the first day of the week View tasks in the calendarHide free time in Agenda view Set how long your device stores calendar entries Cannot schedule appointments that span multiple days Calendar troubleshooting Cannot set some fields when scheduling appointments 156 Task basics TasksCreate a task Change a task Forward a task or memo Hide completed tasksDelete a task Click Hide Completed 159 Task list settings 161 162 Memo basics MemosCreate a memo Change a memo Delete a memo Memo list settings 166 Alarm 168 Use the calculator CalculatorConvert a measurement 170 Bluetooth technology basics Bluetooth technology Rename a paired Bluetooth enabled device Bluetooth technology settingsDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Turn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceRestrict outgoing calls Make your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 175 176 Click Update Time Date and time troubleshootingDate and time Set the date and time 178 Notification basics Notification profiles Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls Silence your device View a list of saved ring tones LED notificationLED notification Custom notification Turn on wireless coverage notificationAbout custom notification Change a notification profile exception Change the order of notification profile exceptionsDelete a notification profile exception Add Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshooting BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitation View a contacts information Turn off invitation forwarding optionsRename a contact Add a group Move a contact to a group ConversationsRename a group Delete a group Add an emoticon Open a conversationSend a file to a contact Ping a contact Availability Click My Status Receive notification when a contact becomes availableAvailable Unavailable Click Set Alert Backlighting Display and keyboard Set the display font Display settingsAbout organizing applications Organize applications Themes Keyboard settingsAssign an application to a Convenience key About themes Display troubleshooting Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Find information about wireless coverage indicators Wireless network coverageTurn off the connection to the wireless network Turn on wireless coverage notification Click Add Network Change the order of preferred wireless networks Switch wireless networks manually Turn off data serviceAbout roaming Click Select Network Cannot connect to a wireless network Wireless network coverage troubleshooting Power and battery 202 About the SIM card phone book SIM cardLoad the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Click Enable SecurityChange the SIM card PIN code Click SIM Card 206 Security basics Security About content protection Set a limit for device password attemptsSet content protection strength Encryption Password keeper Set criteria for randomly generated passwords Generate a random passwordView a password in the password keeper Change a password in the password keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copying Advanced security Smart cards Use a certificate to authenticate your smart card Security troubleshootingCannot unlock my device using my smart card Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applications Interaction permissions for third-party applications Connection permissions for third-party applications Theme Data Data permissions for third-party applicationsFiles Key Store 218 About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volume for BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web site About service books Service booksAccept a service book Delete a service book 222 BlackBerry Basics troubleshooting TroubleshootingNo application opens when I press a Convenience key Some features are not available on my device 224 225 226 227 228 229 230 About diagnostic reports Diagnostic reports View a diagnostic report Run a diagnostic reportSubmit a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report 234 CAP lock Abbreviation listNUM lock Triple DES Legal notice 238