User Guide

Media

In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 116

Delete a message, 54

My device does not recognize my media card

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. Try one of the following actions:

Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device.

In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.

Related topics

Turn off mass storage mode or MTP, 119

Format the device memory or a media card, 117

My device is not using the correct ring tone or wallpaper

If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.

Related topics

Lock your device, 259

The flash dims or turns off

If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.

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Blackberry 8910 My device does not recognize my media card, My device is not using the correct ring tone or wallpaper