Cannot synchronize a certificate | Blackberry 8900, 8910 instruction

User Guide

Wireless network coverage

Turn off the connection to the wireless network, 239

Switch wireless networks manually, 241

I cannot synchronize a certificate

Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.

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Blackberry 8900, 8910 manual Cannot synchronize a certificate

Contents

User Guide BlackBerry Curve 8900/8910 Smartphones SWDT643442-643442-0820041427-001 Contents 104 129 195 212 235 298 316 Feature availability Welcome to BlackBerry Set up an email address Start using your deviceComplete the setup wizard Find more information About the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screen Change your ring tone Send an email messageSend an SMS text message Take a picture Add a contactSchedule an appointment Record a video Pair with a Bluetooth enabled device Troubleshooting BasicsTurn on the alarm Visit a web Cannot set up an email address Am not receiving messages Cannot save media files Battery is not chargingCannot send SMS text messages Cannot play a media file on a web User Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Map shortcuts Troubleshooting ShortcutsSearch shortcuts Cannot use a shortcut Find your phone number PhonePhone basics Answer a call Mute a call Place a call on holdTurn on the speakerphone Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headset Make an emergency call Emergency callsAbout emergency calls About GPS technology Change the default volume for calls VolumeAdjust the volume Turn on GPS technology Voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number Improve sound quality for all calls Conference calls Set up speed dial for a contactSpeed dial Change the contact assigned to a speed dial key Speak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference call View call logs in the messages application Call logsAbout call logs Add notes to a call log Delete call logs Change call log notesSend a call log Delete call log notes Turn on call waiting Call waitingCall forwarding About call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block calls Turn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing list Delete a contact from your fixed dialing list Smart dialingChange a contact in your fixed dialing list About smart dialing Set options for dialing extensions Set the default country code and area codeMultiple phone numbers About multiple phone numbers Turn on dialing from the Lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Turn on hearing aid mode Reset a call timerAbout hearing aid mode About TTY support Turn on TTY support My phone number appears as Unknown in the phone application Troubleshooting PhoneCannot make calls using a voice command Cannot check my voice mail Some features are not available on my device Cannot change the number of times that my device rings Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Messages Message basicsComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature to your work email messages Create a link for a PIN Send an SMS text message Send a PIN messageSend an MMS message Resend a message Reply to a messageForward a message Stop a message from sending Managing messages Delete a message Email messagesEmail message basics Delete multiple messages Delete the original text from a reply message File an email messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Create an email message filter Email message filtersAbout email message filters Options for email message filters Turn on an email message filter Change an email message filter Delete an email message filter Email message foldersPrioritize email message filters About synchronization of email message folders About flags Email message flagsAdd, move, rename, or delete an email folder Add a flag Check spelling automatically before sending email messages Email message optionsRemove a flag Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device Find your PIN PIN messagesAbout PIN messages Send a PIN message About SMS text messages SMS text messagesSMS text message basics Change your ring tone Set whether pressing the Enter key sends SMS text messages Options for SMS text messagesDelete the history from an SMS text message Change the appearance of SMS text messages Turn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel MMS messagesMMS message basics Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Request delivery or read notification for an MMS message Stop receiving MMS messages when roamingMMS message options View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachment MIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Prerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basics Download the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a message PGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting Messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Html email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmed Email message filters are not working correctly Cannot turn on cell broadcastingCannot attach a file to an MMS message About files and attachments Files and attachmentsFile and attachment basics Open a file or an attachment Locate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your device Open a link in a file or an attachment Managing files and attachmentsSend a file as an attachment Set font options for a file or an attachment Delete a file View properties for a fileRename a file Move a file Spreadsheets View the table of contents in a documentDocuments View tracked changes in a document View a list of worksheets View the content of a cellSwitch worksheets Change the size of a column Media files Presentations Save a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachments Troubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Play a media file MediaAudio and video files Record a voice note Play a media file on a web Fast-forward or rewind a media filePause a media file Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs About playlists Keep backlighting on when you play a videoPlaylists Create a standard playlist Change the order of songs in a playlist Add a song to a playlistAdd the song that is playing to a playlist Delete a song from a playlist Create an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures Apply a color effect to pictures Change the autofocus settingPictures View a picture Save a picture from an MMS message or a web Zoom in to or out from a pictureRotate a picture Use a picture as your device wallpaper View pictures in list view Managing media filesChange the number of seconds between slides in a slide show Sort pictures Rename a picture or picture folder Move a media fileDelete a media file or folder View properties for a media file Memory and media cardsSearch for a media file About media cards Change the amount of memory available for media files View the amount of memory used by media filesSupported media cards Turn off media card support About compression Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About file encryption Turn on encryption Repair your media card or device memory Transferring and downloading media files About transferring and synchronizing media filesSupported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a picture Troubleshooting Media Cannot open media files Flash dims or turns off My device is not using the correct ring tone or wallpaperMy device does not recognize my media card Some pictures that I take are blurry 128 Browser Browser basicsBrowsing web pages Save a web page to the main messages application Move back or forward a webRefresh a web Stop loading a web Viewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Send a bookmark for a web Add a bookmark for a webChange a bookmark for a web Delete a bookmark for a web Rename a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Delete a bookmark folder for web pages Web feeds View web feed contentListen to web feed content About web feeds Browser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsSet the default browser configuration Clear the browser history Change the Gears permissions for a web site Browser securityAbout Gears About TLS About Wtls Manage browser securityTLS options Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Browser shortcuts No browser is available on my device Troubleshooting BrowserCannot set up automatic synchronization for bookmarks Cannot play a song or video on a web Date, time, and alarm Set the date and time manually Turn on bedside clock mode Change the clock faceDisplay a second time zone Silence the alarm Set options for bedside clock modeTurn on the alarm Change alarm notification options Set the timer Change timer notification optionsUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrect Personal organizer ContactsContact basics Change a contact Add a pause or a wait to a phone numberView a contact Delete a contact Assign ring tones and alerts to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact Delete the caller ID picture for a contact Mailing listsChange the caller ID picture for a contact About mailing lists View a mailing list Create a mailing listChange a mailing list Delete a mailing list Multiple contact lists Contact list options View the number of contacts stored on your device Troubleshooting ContactsTurn off the prompt that appears before you delete items Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule an alarm Schedule a meetingRecurrence fields Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Meetings View your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meeting Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries View the number of calendar entries stored in a calendar Switch calendarsMultiple calendars About multiple calendars Change the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now option Create a task TasksTask basics Change a task Send a task or memo Task list optionsHide completed tasks Delete a task View the number of tasks or memos stored on your device Create a memo MemosMemo basics Change a memo About categories Categorizing contacts, tasks, or memosMemo list options Delete a memo Sort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a category Calculator Use the calculatorConvert a measurement Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alerts Create a custom sound profile Change a sound profileSilence your device Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Change options for typing input methods Switch typing input methods when you are typingTyping input methods Predictive input method Find more information about typing in other languages Set the default currency symbolTyping options Set the cursor speed Check spelling Spelling checkerUse shortcut keys on the Home screen Correct spelling while you type Change options for checking spelling Correct spelling quickly while you typeCheck spelling automatically before sending email messages Add a word to the custom dictionary Custom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Stop adding items to the custom dictionary automatically Create an AutoText entry AutoTextAbout AutoText Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Troubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen display Move an application icon Add an application folderChange an application folder Hide an application icon Keyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Assign an application to a Convenience key Switch themesThemes Set the trackball sensitivity Troubleshooting Display Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Change a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved search Search for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup results Search shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Change the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices My list of paired Bluetooth enabled devices does not appear Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aiding Troubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Maps Map basics View points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movement Show or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a route Add a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or route File a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movement View north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a map Troubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 229 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming options Check the status of network connections and services Wireless networks that your device connects toTurn on LED notification for wireless coverage Roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Troubleshooting Wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Turn on Wi-Fi technology Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Change a Wi-Fi profile Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi UMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer Cannot connect to a Wi-Fi network Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Change your preferred network type Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Security Security basics Set a limit for device password attempts Lock the keyboard Add a password to the password keeper Password keeperAbout the password keeper Generate a random password Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeper Encryption 264 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificates Certificate basics Import a certificate or PGP key from the device memory About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from a media card View properties for a certificate Certificate properties Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Certificate status Change the trust status of a certificate Revoke a certificate Change the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificate User Guide Certificate shortcuts Download a PGP key from an LDAP-enabled serverPGP keys PGP key basics Download an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal Server View properties for a PGP key PGP key propertiesSend a PGP key Delete a PGP key PGP key status indicatorsPGP key status Clear the PGP data cache Revoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Certificate servers Troubleshooting PGP keysCannot download a PGP key from an LDAP-enabled server PGP key shortcuts Change connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Delete a certificate server Key storesSend connection information for a certificate server About the key store Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationSmart cards Turn on two-factor authentication Import a certificate from a smart card Switch smart password filters About smart password entryTurn off smart password entry Prerequisites Using authentication certificates Use a certificate to authenticate your smart card About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your device About VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPN Third-party application control About security self-testsVerify security software Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting SecurityCannot unlock my device using my smart card Cannot download a certificate User Guide About service books Service books and diagnostic reportsService books Accept a service book Run a diagnostic report Diagnostic reportsAbout diagnostic reports View a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Submit a Wi-Fi diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Include advanced data in Wi-Fi diagnostic reports User Guide Use reverse contrast for the screen display Accessibility optionsAbout accessibility options Change the display font Use grayscale for the screen display Set the number of icons that appear on the Home screen Turn on event soundsAssign ring tones and alerts to a contact Hearing aid mode TTY support Make a call using a voice command Voice dialing Type text using the predictive input method Predictive input methodPredict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site About the Word Mole game Word Mole gameWord Mole game basics Form a word Save a game Turn on tutorial modeSingle-player games Resume a game Invite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 321 User Guide User Guide User Guide