Troubleshooting Applications | Blackberry 8900, 8910 instruction

User Guide

Applications

Troubleshooting: Applications

I cannot add, update, or return to the previous version of an application

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add or update the application.

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Blackberry 8900, 8910 manual Troubleshooting Applications

Contents

User Guide BlackBerry Curve 8900/8910 Smartphones SWDT643442-643442-0820041427-001 Contents 104 129 195 212 235 298 316 Feature availability Welcome to BlackBerry Start using your device Complete the setup wizardSet up an email address Find more information Navigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screen Send an SMS text message Change your ring toneSend an email message Add a contact Schedule an appointmentTake a picture Record a video Troubleshooting Basics Turn on the alarmPair with a Bluetooth enabled device Visit a web Cannot set up an email address Am not receiving messages Battery is not charging Cannot send SMS text messagesCannot save media files Cannot play a media file on a web User Guide Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Typing shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Troubleshooting Shortcuts Search shortcutsMap shortcuts Cannot use a shortcut Phone Phone basicsFind your phone number Answer a call Turn on the speakerphone Mute a callPlace a call on hold Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headset Emergency calls About emergency callsMake an emergency call About GPS technology Volume Adjust the volumeChange the default volume for calls Turn on GPS technology About your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all calls Set up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial key Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs About call logsView call logs in the messages application Add notes to a call log Change call log notes Send a call logDelete call logs Delete call log notes Call waiting Call forwardingTurn on call waiting About call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Smart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialing Set the default country code and area code Multiple phone numbersSet options for dialing extensions About multiple phone numbers Switch the active phone number Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Reset a call timer About hearing aid modeTurn on hearing aid mode About TTY support Turn on TTY support Troubleshooting Phone Cannot make calls using a voice commandMy phone number appears as Unknown in the phone application Cannot check my voice mail Some features are not available on my device Cannot change the number of times that my device rings Available voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Troubleshooting Voice dialing Improve voice recognition Composing messages MessagesMessage basics Sending messages Add a signature to your work email messagesDelete the disclaimer from an email message Create a link for a PIN Send an MMS message Send an SMS text messageSend a PIN message Reply to a message Forward a messageResend a message Stop a message from sending Managing messages Email messages Email message basicsDelete a message Delete multiple messages Attach a file to an email message Delete the original text from a reply messageFile an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachment Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Change an email message filter Email message folders Prioritize email message filtersDelete an email message filter About synchronization of email message folders Email message flags Add, move, rename, or delete an email folderAbout flags Add a flag Email message options Remove a flagCheck spelling automatically before sending email messages Set an out-of-office reply View email messages in plain text format Stop loading pictures in Html email messages Stop forwarding email messages to your device Hide filed email messagesReceive only the first section of long email messages PIN messages About PIN messagesFind your PIN Send a PIN message SMS text messages SMS text message basicsAbout SMS text messages Change your ring tone Options for SMS text messages Delete the history from an SMS text messageSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messages Request delivery reports for all SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Set a wireless network type for sending SMS text messages Cell broadcastingAbout cell broadcasting Turn on cell broadcasting MMS messages MMS message basicsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Create a slide show in an MMS message MMS message attachments Stop receiving MMS messages when roaming MMS message optionsRequest delivery or read notification for an MMS message View the size of an MMS message before sending it Message list options Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide sent messages Hide the new or unopened message indicatorHide messages from the main messages application Block incoming messages Add a contact to your allowed sender list MIME-protected message basics Reset a blocked message counterMIME-protected messages Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messages Message shortcuts Troubleshooting Messages Cannot send messages Cannot file email messages Am not receiving SMS text messages Some messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmed Cannot attach a file to an MMS message Email message filters are not working correctlyCannot turn on cell broadcasting Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachment Stop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your device Managing files and attachments Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment View properties for a file Rename a fileDelete a file Move a file View the table of contents in a document DocumentsSpreadsheets View tracked changes in a document View the content of a cell Switch worksheetsView a list of worksheets Change the size of a column Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Question mark appears on a slide Troubleshooting AttachmentsSkipped content bar appears in a document Media Audio and video filesPlay a media file Record a voice note Fast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songs Amplify the volume using the audio boost feature Improve sound quality for songs Keep backlighting on when you play a video PlaylistsAbout playlists Create a standard playlist Add a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlist Delete a playlist Create an automatic playlistRename a playlist Apply a color effect to videos Video cameraTurn on video lighting Change the location for storing videos CameraChange the video size and format Change the location for storing pictures Change the size of pictures that you takeSet picture quality Change the autofocus setting PicturesApply a color effect to pictures View a picture Zoom in to or out from a picture Rotate a pictureSave a picture from an MMS message or a web Use a picture as your device wallpaper Managing media files Change the number of seconds between slides in a slide showView pictures in list view Sort pictures Delete a media file or folder Rename a picture or picture folderMove a media file Memory and media cards Search for a media fileView properties for a media file About media cards View the amount of memory used by media files Supported media cardsChange the amount of memory available for media files Turn off media card support Turn off mass storage mode or MTP Turn off the prompt for mass storage modeAbout compression About file encryption Turn on encryption Repair your media card or device memory Supported audio and video file formats Transferring and downloading media filesAbout transferring and synchronizing media files User Guide Save a media file from a web Send a media file Receive a media file using Bluetooth technologyStop downloading an attachment Download a ring tone Download a picture Troubleshooting Media Cannot open media files My device is not using the correct ring tone or wallpaper My device does not recognize my media cardFlash dims or turns off Some pictures that I take are blurry 128 Browsing web pages BrowserBrowser basics Move back or forward a web Refresh a webSave a web page to the main messages application Stop loading a web Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksViewing pictures and playing media files Add a bookmark for a web Change a bookmark for a webSend a bookmark for a web Delete a bookmark for a web Add a bookmark folder for web pages File a bookmark for a webRename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed content Listen to web feed contentWeb feeds About web feeds Browser options Change options for pictures and animation on web pages Change the home page or startChange JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages About browser configurations Set the default browser configurationClear a browser cache Clear the browser history Browser security About GearsChange the Gears permissions for a web site About TLS TLS options About WtlsManage browser security Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Troubleshooting Browser Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a web Date, time, and alarm Set the date and time manually Display a second time zone Turn on bedside clock modeChange the clock face Set options for bedside clock mode Turn on the alarmSilence the alarm Change alarm notification options Use the stopwatch Set the timerChange timer notification options Troubleshooting Date, time and alarm Time on my device is incorrect Contact basics Personal organizerContacts Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign ring tones and alerts to a contact Add a caller ID picture for a contact Mailing lists Change the caller ID picture for a contactDelete the caller ID picture for a contact About mailing lists Create a mailing list Change a mailing listView a mailing list Delete a mailing list Multiple contact lists Contact list options Troubleshooting Contacts Turn off the prompt that appears before you delete itemsView the number of contacts stored on your device Caller ID pictures are not appearing on my device Calendar Calendar basics Recurrence fields Schedule an alarmSchedule a meeting Open an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view Meetings Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Delegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Conference call meetings Change the default calendar view Change the default reminder time for calendar entriesCalendar options Enter a conference call meeting View tasks in a calendar Change the start and end time for daysChange the snooze time for reminders Change how long your device stores calendar entries Change the first day of the weekHide free time in Agenda view Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendars Change the calendar that reminds you of appointments Change the default calendarCalendar shortcuts Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now option Tasks Task basicsCreate a task Change a task Task list options Hide completed tasksSend a task or memo Delete a task View the number of tasks or memos stored on your device Memos Memo basicsCreate a memo Change a memo Categorizing contacts, tasks, or memos Memo list optionsAbout categories Delete a memo Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Convert a measurement CalculatorUse the calculator Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Change a sound profile Silence your deviceCreate a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds Turn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notification Troubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input method Set the default currency symbol Typing optionsFind more information about typing in other languages Set the cursor speed Spelling checker Use shortcut keys on the Home screenCheck spelling Correct spelling while you type Correct spelling quickly while you type Check spelling automatically before sending email messagesChange options for checking spelling Add a word to the custom dictionary About the custom dictionary Custom dictionaryDelete a word from the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messages Delete an AutoText entry Undo an AutoText change Troubleshooting Typing Cannot check spelling Language Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languages Some characters do not appear correctly on my device Troubleshooting LanguageChange the display options for contacts Display options Display and keyboardBacklighting Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen display Add an application folder Change an application folderMove an application icon Hide an application icon Turn off trackball sounds KeyboardSet the number of icons that appear on the Home screen Switch themes ThemesAssign an application to a Convenience key Set the trackball sensitivity Troubleshooting Display Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless network User Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting Bluetooth technology Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding Cannot use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Maps Map basics View an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movement Navigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a route Maps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or route Map options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a map Diagonal lines appear on a map Troubleshooting MapsView a geotagged picture on a map 229 Keep an application running and return to the Home screen ApplicationsAbout multitasking About instant messaging applications Close an application so that it is not runningAbout adding applications View properties for an application About social networking applicationsAdd an application View the size of an application database Check for application updatesDelete a third-party application Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Turn on LED notification for wireless coverageCheck the status of network connections and services Roaming Switch wireless networks manually About wireless coverage indicators Preferred wireless network list About the preferred wireless network list Cannot connect to a wireless network Troubleshooting Wireless network coverageChange the order of preferred wireless networks Cannot synchronize a certificate Wi-Fi technology About connecting to a Wi-Fi networkTurn on Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Delete a Wi-Fi profile About Wi-Fi profilesChange the order of Wi-Fi profiles Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settingsChange a Wi-Fi profile Connection options for Wi-Fi profiles Security options for Wi-Fi profiles Ssid Wi-Fi profile IP and DNS options Imsi Install a root certificate on your computer UMA connection settingsSet your device to connect to a specific Wi-Fi network Wi-Fi technology troubleshooting About using UMA with a Wi-Fi networkCannot connect to a Wi-Fi network Change your preferred network type Power, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Security Security basics Set a limit for device password attempts Lock the keyboard Password keeper About the password keeperAdd a password to the password keeper Generate a random password View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 264 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificates Certificate basics About certificate authority profiles Download a certificate from a certificate authorityImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificate Certificate status Change the trust status of a certificate Revoke a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate User Guide Download a PGP key from an LDAP-enabled server PGP keysCertificate shortcuts PGP key basics Download an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal Server Send a PGP key View properties for a PGP keyPGP key properties PGP key status indicators PGP key statusDelete a PGP key Clear the PGP data cache Check the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Troubleshooting PGP keys Cannot download a PGP key from an LDAP-enabled serverCertificate servers PGP key shortcuts Connection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Key stores Send connection information for a certificate serverDelete a certificate server About the key store Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists Smart cards About using a smart card with your deviceAbout two-factor authentication Turn on two-factor authentication Import a certificate from a smart card About smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your device VPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPN About security self-tests Verify security softwareThird-party application control Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe mode Connection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Troubleshooting Security Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificate User Guide Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic report Cannot run or submit a diagnostic report Delete a diagnostic reportSet a default recipient for diagnostic reports Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports User Guide Accessibility options About accessibility options Change the display fontUse reverse contrast for the screen display Use grayscale for the screen display Assign ring tones and alerts to a contact Set the number of icons that appear on the Home screenTurn on event sounds Hearing aid mode TTY support Make a call using a voice command Voice dialing Predict words as you type Type text using the predictive input methodPredictive input method BrickBreaker capsules BrickBreakerAbout BrickBreaker Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitation Troubleshooting Word Mole Some words that I submit are not recognized Glossary ADN EAP-FAST MCC Rtsp TTY Legal notice 321 User Guide User Guide User Guide