Blackberry 8910 IBM Lotus Notes native encrypted messages, MIME-protected message troubleshooting

User Guide Messages

5.Press the Menu key.

6.Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1.On the Home screen or in a folder, click the Options icon.

2.Click Security Options.

3.Click S/MIME.

4.Change the Warn about problems with my certificates field to No.

5.Press the Menu key.

6.Click Save.

To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

•Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.

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