Troubleshooting
Media Card Reader
Cause | Solution |
Clicking Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected results in the operating system no longer recognizing the Memory Card Reader.
Restart the PC to have it recognize the Memory Card Reader again.
Optical disk drive (ODD)
Cause | Solution |
8 cm optical discs are sometimes rejected by the drive or become stuck in the drive.
Insert the disc in the center of the slot, instead of inserting towards the top or bottom of the slot.
The HP TouchSmart 9100 includes the following specific tests:
●Screen Health test to support the
a.Verifies the touch signal strength and available touch regions.
b.Screen Coverage test analyzes all touch regions.
c.If below the test threshold, logs a warning in the test log.
d.Cllean the bezel and run the test again.
●Webcam test
●Microphone test
Determining Whether Your System Is 64-bit or 32-bit
1.Tap the Start button, and then tap Help and Support.
2.Tap Troubleshooting Tools, and then tap System Information.
3.Tap Touch here to open System Information.
4.After the System Information displays, view Operating System, Name. It will appear as either
50 Chapter 6 Software Troubleshooting
