Troubleshooting Messages application | Blackberry 9790 guide

User Guide

Messages

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

Encrypt a message using IBM Lotus Notes native encryption

1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2.If you are prompted, type your IBM Lotus Notes ID password.

Troubleshooting: Messages application

I can't send messages

Try the following actions:

•Verify that your BlackBerry smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

Related information

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Blackberry 9790 manual Troubleshooting Messages application, Encrypt a message using IBM Lotus Notes native encryption

Contents

User Guide Published 2012-09-19 SWD-20120919112348478 Contents 130 213 237 298 362 Quick Help Remove the battery doorGetting started Your smartphone Insert the media card and battery Insert the SIM card Wi-Fi calling New in BlackBerryBlackBerry Tag Smart tags Mobile Hotspot mode Voice enabled searchParental Controls Public warning messages Bluetooth enhancements Home screen customizationCompass application NFC technology About switching BlackBerry smartphones Visit the Setup applicationAbout BlackBerry ID Related information Important keys Flashing LED color descriptions Right convenience key Setup Power and lockIcons Application icons Instant messaging MessagesApplications Media Personal organizerFiles Social networking and mobile purchasing BlackBerry Device Software update Sounds and alertsGames Home screen icons Message inbox icons Battery power level icons Typing iconsPhone icons Calendar icons Your Home screen Camera iconsVideo camera Home screen at a glance Use a picture as your smartphone wallpaper Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Show, hide, or find an application icon Change where apps that you download appear Move an application iconChange themes Set the number of icons that appear on the home screen Feature availability Change what happens when you type on the Home screenAdd a message that appears when your smartphone is locked Smartphone model Wireless network Wireless service plan and wireless service providerRegion Popular topics Set up an email addressFind more information About downloading apps with the BlackBerry App World Add or change your email signatureTransfer files to and from your smartphone About using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To Contacts Lock or unlock your smartphone View a location on a mapClick Change Sounds and Alerts Sounds for Selected Profile Popular tips Turn on or turn off airplane modeTips Finding apps Tips Managing indicators Tips Updating your software Tips Doing things quickly Battery Saving Mode when battery power level is low Tips Extending battery lifeKey Mark as Favorite Click the Options icon Device Software Updates Icon. Click Change Sounds and AlertsDelete Original Text Key Memory Use Tips Keeping your information safe Click Security PasswordClick Security Encryption Shortcuts Typing with the physical keyboard Shortcuts PhoneKey Phone Ring Tones Shortcuts Media Audio and video files Common troubleshooting Cant make or receive callsPictures Camera and video camera Im not receiving messages Forget my smartphone password Cant send messages Email messages arent reconciling over the wireless network Screen turns off Cant pair with a Bluetooth enabled device Organizer data isnt synchronizing over the wireless networkMedia player screen closes User Guide Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Key Show All Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Keeping your information safe Tips Updating your softwareKey Options Message Display and Actions Tips Managing indicators Shortcuts Phone A message Shortcuts MessagesYour message inbox Move around your message inbox Shortcuts Files and attachmentsA spreadsheet Shortcuts Typing with the physical keyboard A presentation Shortcuts Media Shortcuts Browser On a webpage Shortcuts SearchMove around a webpage Shortcuts Maps Shortcuts Calendar Troubleshooting Shortcuts Cant use a shortcut Phone How to PhonePhone at a glance Phone icons Phone basics Find your phone numberMake a call Answer or end a call Answer a second call Change your ring tone, notifiers, reminders, or alerts Dial using numbers or letters Switch applications during a callAbout using a headset Mute a call Volume About emergency calls and Emergency Callback ModeAdjust the volume Emergency calls Improve sound quality during a call Change the default volume for callsImprove sound quality for all calls Set up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key About call forwarding Start or stop forwarding callsAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Change the call blocking password Fixed dialing and smart dialingAbout call blocking Block or stop blocking calls Turn on fixed dialing Add, change, or delete a contact in your fixed dialing listAbout smart dialing Press the key Options FDN Phone List Set the default country code and area code Conference callsSet options for dialing extensions About conference calls Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs Leave a conference callAbout call logs Send a call log Multiple phone numbers Add, change, or delete call log notesView or hide call logs in the Messages application About multiple phone numbers Phone options Switch the active phone numberTurn on or turn off dialing from the lock screen Hide or display your phone number when you make calls Press the key Options In-call SettingsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Reset a call timer Press the key Status Last Call or Total Calls Clear TimerChange how you answer calls with a headset About TTY support Set up automatic dialing for voice mail access Set up your voice mailVoice mail Some features arent available on my smartphone Troubleshooting PhoneCheck your voice mail Feature availability Click Device Advanced System Settings SIM Card Cant check my voice mailCant block calls Cant change the number of times that my smartphone rings My headset makes calls instead of my smartphone Cant make calls using a voice commandPress the key Edit SIM Phone Number Voice commands How to Voice commandsPerform an action using a voice command Change the options for voice prompts Available voice commands Change the language for voice commands Turn off choice lists for voice commands Troubleshooting Voice commandsClick Typing and Language Language User Guide Messages How to Messages applicationMessages at a glance Search for messages Hide filed and sent messages from the Messages application Show or hide messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Change how you group email messages Hide the new or unread message indicatorClick Display Message Categorization Turn off the delete message or read message prompt Set how long your smartphone stores messagesChange options for spell check Reconcile email over the wireless network manually Set up an email addressChange options for your personal email account Compose and send an email Check spellingSave a message Press the key Options Email Account Management Attach a contact card to a message Blind carbon copy a contactAttach a file to an email Viewing and replying to email View saved messages View an address instead of a display nameReply to or forward an email or PIN message Delete the original text from a reply message Change options for Html email Organizing your email inbox Delete a messageMark a message as read or unread Press the key Options Email Preferences Add, change, or remove a flag Filter email by sender or subjectAdd, move, rename, or delete an email folder File an email Email Setup View filed messagesEmail filters About email filters Create an email filter Options for email filters Option Description Turn on an email filter Change, prioritize, or delete an email filter Press the key Options Email Reconciliation Turn on or turn off wireless email reconciliationPress the key Purge Deleted Items Stop forwarding email to your smartphone Change the Delete On field to Mailbox & HandheldClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Google Mail About Google Mail on your smartphone Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific label Create or delete a Google Mail label Preview more of grouped email messagesArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox Text messages About text messagesCompose and send a text message Press the key Compose Text Message Reply to or forward a text message Add an appointment to your calendar from a text message Delete the history from a text message Cell broadcasting About cell broadcastingTurn on cell broadcasting Key Clear Conversation Click Device Advanced System Settings Cell Broadcasting Public warning systemsStop receiving messages from a cell broadcast channel Rename a cell broadcast channel PIN messages Unsubscribe from public warning messagesAbout PIN messages Find your PIN Create a link for a PIN Change the display color of PIN messages How to Attachments About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachment Send a file Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a file Contact cards About contact cards Add to Contacts Update ContactSave a contact card from a message Question mark appears on a slide Security options for messagesBlock incoming messages Reset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP Key Attachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message status Mime and PGP protected message options Click Security S/MIME or PGP Click Device Advanced System Settings Default Services About message classifications Change the size of S/MIME or PGP indicators in messages Press the key Change Security Level Troubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted message Troubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryption Some messages no longer appear on my smartphone Related information Feature availability Number of new or unread messages is different than I expect Troubleshooting Email Email messages arent reconciling over the wireless network Troubleshooting Text messages Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctly Cant turn on cell broadcasting Im not receiving text messagesCant attach a file to a text message Files and attachments How to FilesFile basics Search for a file that is saved on your smartphone Send a file Copy, move, rename, or delete a file Managing files and attachmentsHide a file or folder View a hidden file or folder View the table of contents in a documentView tracked changes in a document View the content of a cell Move around a spreadsheetChange the size of a column Set display options for a spreadsheet Switch presentation views Switch slidesRotate or zoom in to or out from a slide Save a slide Skipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide How to Media MediaMedia file basics Play a media file Amplify the volume using the audio boost feature Improve sound quality for media files Turn on or turn off audio and video shortcuts Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing files Sort media filesTransfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Supported picture file extensions Music Shuffle or repeat songsCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Videos Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlist Video camera Keep backlighting on when you play a videoDisplay closed captions in videos Change the video camera scene mode Record a videoTurn on or turn off video lighting Turn on or turn off auto focus Camera Reduce blurriness in the videos that you takeChange the location for storing videos that you take Camera at a glance Take a picture Change the flash setting for pictures that you takePress the Right Convenience key Change the camera scene mode Change the size of pictures that you takeGeotag pictures that you take Turn off digital zoom for the camera Change the Warn when pictures remaining drops to field Reduce blurriness in the pictures that you takeChange the review duration of the pictures that you take Change the location for storing pictures that you take Pictures Zoom, pan, or rotate a picture Save a picture from a text message or a webpageView pictures as a slide show Change your slide show options Voice notes View pictures in list view or thumbnail viewOrganize pictures by date or folder Create a picture folder Troubleshooting Media Cant save media files Flash or video light dims or turns off Cant open media filesSome pictures that I take are blurry Receive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaper How to Ring tones, sounds, and alerts Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Add or delete a contact alert Silence your smartphone Click Accessibility Change alarm notification optionsTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance Open, close, or switch between tabs Browser basicsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage Search for text in a message, in a file, or on a webpage View your browser historyMove back, move forward, or refresh a webpage Return to the browser home Play a media file on a webpage Close the browserOpen, play, or download a file from a webpage Browser bookmarks Send a web address, link, or pictureSend a link or picture from a webpage About bookmarks for webpages Change or delete a bookmark for a webpage Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your default search engine Browser optionsChange your browser home page or start Change the font size for text on webpages Web Content section, change the Default text encoding field Add a search engine from a websiteSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browser history Delete browsing informationTurn off cookies in the browser Closing Browser on Escape checkbox Browser security Turn off JavaScript supportTurn on geolocation in the browser About TLS Manage browser security Click Security Advanced Security Settings TLSTo Allow Weak Browser push Add a trusted content serverAbout browser push Click Device Advanced System Settings Browser Push RSS feedsBrowser push options Turn off browser push Tips Browser Turn on browser shortcutsShortcuts Browser Add an RSS feed from the browser 177 Troubleshooting Browser Cant open a new tabCannot play a song or video on a web No browser is available on my smartphone How to Calendar CalendarSynchronizing calendar About backing up and restoring smartphone data Synchronize organizer data over the wireless network Select the Wireless Synchronization checkboxAbout synchronization conflicts Manage data synchronization conflicts Switch calendar views Calendar basicsGo to a specific date in the calendar Schedule a meeting or an appointment Switch calendars Set an alarm in the calendarMeetings Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Calendar options Change how the calendar is displayedChange options for reminders Change options for multiple calendars Change the default calendar Conference call meetingsChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your smartphone Create a conference call meeting from your computerEnter a conference call meeting Example Tips Calendar Calendar shortcutsSave your conference call information Press the key Options Conference Calling Troubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Cant enter a conference call with the Join Now option Enter a conference call meeting Contacts How to ContactsContact basics Create a custom contact field Add a pause or a wait to a phone numberChange or delete a contact Click Add Pause or Add Wait Change or delete a SIM card contact Search for a contactSave Key Delete All Add a contact picture for caller ID Change or delete a contact pictureAbout categories Select Picture Categorize a contact, task, or memo Synchronizing contactsCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact lists Change the display options for contacts View the number of contacts stored on your smartphoneSort contacts or tasks Change how contact names appear in Remote Lookup results Troubleshooting Contacts Contact list field data isnt appearing on my computer My contact pictures keep changing How to Clock ClockSet the date and time Display a second time zone on the clock Turn on the alarm Change the clock face Set options for bedside clock mode Silence the alarmTurn on bedside clock mode Change timer notification options Use the timerUse the stopwatch Troubleshooting Clock Time on my smartphone isnt correct Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Hide completed tasks Change the status of a taskShow tasks in the calendar Synchronizing tasks and memos Synchronize organizer data over the wireless networkAbout synchronization and reconciliation About synchronization conflicts About backing up and restoring smartphone dataManage data synchronization conflicts Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basics Typing input methods Type text using the predictive input method Turn on or turn off trackpad soundsChange options for typing input methods Change your typing style Set the touch screen sensitivity Set the trackpad sensitivitySet the cursor speed Custom dictionary Word substitutionAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Undo a word substitution change Create a word substitution entryChange or delete a word substitution entry Turn off word substitution Change options for checking spelling Spelling checkerClick Typing and Language Spell Check Cant check spelling Troubleshooting TypingHave no Advanced Style Options How to Keyboard Change the default currency symbolKeyboard Assign an application to a convenience key Turn on key tones Troubleshooting Keyboard No application opens when I press a Convenience key How to Language LanguageAbout typing input languages Add a language to your smartphone Use a shortcut for switching typing input languages Change an input or display languageKeys field to Alt-Enter Shortcut Keys field to Shift-Space Some characters dont appear correctly on my smartphone Troubleshooting LanguageCant find a display language on my smartphone How to Screen display Screen displayUse a picture as your smartphone wallpaper Set options for backlighting Organizing applications on the Home screen About organizing application icons Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen Turn on flashing LED notification for wireless coverage Turn off pop-up menus Themes Use grayscale or reverse contrast for the screen displayAbout themes Troubleshooting Screen display No application opens when I press a Convenience keyPop-up menu appears when I touch the screen My display changed Set the touch screen sensitivity How to GPS technology Click Device Location SettingsGPS technology Turn off location aiding or location data Prevent others from tracking your location Set the GPS receiver that you use to track your movementGet your GPS location Troubleshooting GPS technology Cant use GPS technology How to Compass CompassAbout the compass View location on a map from the compass Change options for the compass Calibrate the compass manuallyIm not receiving an accurate reading from the compass How to Maps MapsMap basics Get directions View an address on a map using a link Send a locationCopy a location Zoom in to or out from a map Map favorites Pan a mapAdd a location to your list of favorites View your favorite locations on a map Delete a location from your list of favorites Promotions and couponsFind promotions near you Personalize Maps Change the units of measure for mapsView a coupon or a Groupon offer View more promotion details Change the font settings for maps Keep backlighting on when you track your movementClick Set Global Map Services Change the Backlight Timeout When Battery Level field Troubleshooting Maps Applications How to ApplicationsAbout multitasking Require your smartphone password before adding an app Close an app so that it is not running in the backgroundView properties for an application Click Device Application Management Troubleshooting Applications Delete an applicationView the size of an application database Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution 250 Click Install update Related information BlackBerry ID How to BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information How to BlackBerry Device Software Update the BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Click Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Manage Connections How to Mobile networkMobile network Turn on or turn off airplane mode Roaming About roaming and international roaming Turn on or turn off data service or set roaming options Switch wireless networks manuallyClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 261 Turn on flashing LED notification for wireless coverage Change the connection speed for the wireless networkChange the order of preferred networks Wireless coverage indicators Indicator Description Troubleshooting Mobile network Error messages Data service unavailable DescriptionPossible solutions Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi Network Turn on or turn off the prompt that appears for hotspots Click Wi-Fi Network Saved Wi-Fi NetworksClick Save and Connect Related information Options for saved Wi-Fi networks Common options Ssid WPA/WPA2 Personal options WEP optionsWPA/WPA2 Enterprise options Install a root certificate on your smartphone Wi-Fi calling About Wi-Fi callingChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network My smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode How to Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot mode Stop connected devices from exchanging data Mobile Hotspot mode optionsView information about your mobile hotspot About using Bluetooth technology in Mobile Hotspot mode Change your mobile hotspot nameView information about a connected device Click Networks and Connections Mobile Hotspot Connections Troubleshooting Mobile Hotspot mode Submit a Mobile Hotspot diagnostic reportCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspot Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callSend a file Send contact cards using Bluetooth technology Rename or delete a paired Bluetooth enabled devicePress the key Send Contact Card Send Using Bluetooth Make your smartphone discoverable Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Wireless Bypass Change the pairing name for your BlackBerry smartphone Turn off or turn on the Bluetooth connection notificationRestrict outgoing calls Change the Contacts Transfer field Turn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devices My list of paired Bluetooth devices doesnt appear Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Cant type a passkey on a Bluetooth enabled device Cannot find files sent to me over a Bluetooth connectionLose my connection with a Bluetooth enabled car kit Cant send or receive files Cant share contacts with a paired Bluetooth enabled device How to NFC technology NFC technologyAbout NFC technology Turn on or turn off NFC technology Pair with a Bluetooth enabled device using BlackBerry Tag Send a file using BlackBerry TagSend contact cards using BlackBerry Tag Send a webpage using BlackBerry Tag Smart tags About smart tagsView, save, or delete a smart tag Create a smart tag Share a smart tag Change a smart tagDisplay a smart tag as a QR code Save a QR code as a smart tag Copy Bluetooth pairing information to a writeable smart tag View your list of favorite smart tags NFC technology options Play a sound alert when NFC technology makes a connectionClick Networks and Connections Near Field Communication NFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 297 How to Media server Share media files using the media serverMedia server About the media server Click Access Control Change the display name of the media serverClick Preferences Click Preferences Edit About the Smart Accessories application Smart accessoriesSet up a new dock Change a dock profile Click Device Smart AccessoriesDelete a saved dock profile Power and battery How to Power and battery Insert the media card and battery Reset your smartphone Check the battery power levelSet your smartphone to turn on and turn off automatically Turn off your smartphone About battery saving mode Turn on or turn off battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor Troubleshooting Power and battery My battery life is shorter than I expected How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cards Insert the SIM card Click Device Storage Press the key Enable USB Mass Storage Turn on or turn off USB mass storage modeTurn on or turn off media card support Back up smartphone data to your media card Restore smartphone data from your media cardClick Continue Format your media card or built-in media storage About compression About file encryption Turn on encryption Troubleshooting Storage space and media cards View the amount of storage space used by media filesMy smartphone doesnt recognize my media card Click Device Storage Related information Application storage on my smartphone is low How to Search Search for an item using voice enabled searchSearch Search for an item Change search options Change the language for voice enabled searchClick Device Search Message search criteria Field Description View, change, or delete a saved search Do more with your message search resultsSearch for text in a message, in a file, or on a webpage Dont get any voice enabled search results Troubleshooting SearchSearch for a contact 320 Security How to SecuritySecurity basics Set or change your smartphone password Restoring your data Set a limit for smartphone password attempts Lock or unlock your smartphone About Parental Controls Parental ControlsTurn on Parental Controls Change Parental Controls Turn off Parental Controls Password Keeper About the Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Copy a password Prevent password copyingHide or show passwords in the Password Keeper Generate a random password About encrypting data and files on your smartphone EncryptionTurn on encryption Set encryption strength Generate an encryption keyClick Security Security Status Information Click Regenerate Encryption Key Memory cleaning About memory cleaningSIM card Protect your SIM card with a PIN code Create a shortcut for the memory cleaning application Turn on memory cleaningClick Security Advanced Security Settings Memory Cleaning Certificates and PGP keys About certificates and certificate enrollmentAbout PGP keys About the trust status of certificates and PGP keys Download a certificate from a certification authority Download a personal PGP key from the PGP Universal ServerClick Add To Key Store Related information Click Security PGP Import certificates or PGP keys from a media card Send or delete a certificate or PGP keyView details for a certificate or PGP key View one type of certificate or PGP key Click Security Advanced Security Settings Certificates View the certificate chain for a certificate Change the trust status of a certificate or PGP key Status indicators for certification authority profilesPress the key Fetch Status or Fetch Chain Status Certificate revocation reasons Revoke a certificate or PGP keyPGP key revocation reasons Add an email address to a certificate Press the key Associate Addresses Certificate servers Clear the PGP data cacheAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Connection options for LDAP-enabled servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate server Change the key store password Key storeAbout the key store Press the key Email Server or PIN Server Turn off automatic backup and restore of key store data Change when your smartphone deletes the key store passwordClick Security Advanced Security Settings Key Stores About using a smart card with your smartphone Clear the Allow Key Store Backup/Restore checkboxSmart cards Change the refresh rate for certificate revocation lists Import a certificate from a smart card Turn on two-factor authenticationSelect the Lock On Card Removal checkbox About smart password entry Turn off smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Use a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphone VPN settings View IT policy rules that are set for your smartphoneVerify security software manually About VPN profiles Reset connection permissions for third-party applications Third-party application controlSet permissions for a third-party application Permissions Turn on safe mode Press the key Apply Defaults to AllClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Application Management Troubleshooting Security Data permissions for third-party applications Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Service books and diagnostic reports Run, view, send, or delete a diagnostic reportAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Run, view, send, or delete a diagnostic report How to Synchronization Reconcile email over the wireless network manuallyTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 361 Accessibility options How to AccessibilityScreen accessibility options Change the display font Turn on or turn off event sounds Audio and phone accessibility optionsAdd or delete a contact alert Voice dialing Perform an action using a voice command TTY support Available voice commands Typing accessibility options Click Typing and Input Word Substitution Use the calculator CalculatorConvert a measurement Glossary Tap Root certificateTouch Legal notice 371 User Guide 373 User Guide