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BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide
Resolving issues after the installation process completes
When you start the setup program, the message
“Previous version detected but no database available”
appears and the setup program ends.
Verify that the registry keys identifying your BlackBerry Configuration Database are
present.
1. On the computer on which you plan to install the BlackBerry Enterprise Server,
start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In Motion\
BlackBerry Enterprise Server\Database.
3. Create the following string values (if they do not exist):
•DatabaseName: Type the name of the BlackBerry Configuration Database.
•DatabaseServerMachineName: Type the computer name of the database
server.
Note: These values are case sensitive.
4. Restart the setup program.
After you attempt to add the client access license key,
the “Failed to write License Key to the Database”
message appears.
Verify that you l ogge d in t o the comp uter using the same account after restarting the
computer.
1. Cancel the setup program.
2. Log off the computer.
3. Log in to the computer using the same account that you used to start the
installation process.
4. Restart the setup program.
When you install SP1 to a previously installed version
of Microsoft .NET Framework Version 1.1, the setup
program prompts you for access to the original
installation media for Microsoft .NET Framework
Version 1.1.
1. When the setup program prompts you for the location of netfx.msi, browse to the
Tools folder in the BlackBerry Enterprise Server installation media.
2. Click the file.
Symptom Possible solution
The BlackBerry Collaboration Service is not connecting to
Microsoft Live Communications Server 2005.
If your instant messaging environment supports Microsoft Windows
Messenger and you are using TLS as the communication protocol, verify that
authentication is configured.
1. Visit www.microsoft.com/downloads to download Microsoft Office
Communicator 2005 Trial Edition.
2. Install the Microsoft Office Communicator 2005 client on the computer
where the BlackBerry Collaboration Service is located.
3. Use Microsoft Office Communicator 2005 to connect to Microsoft Live
Communications Server 2005.
4. If a connection cannot be made, confirm that you have installed or
imported the required authentication certificates.
Symptom Possible solution