BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide

Symptom

Possible solution

When you start the setup program, the message

Verify that the registry keys identifying your BlackBerry Configuration Database are

“Previous version detected but no database available”

present.

appears and the setup program ends.

1.

On the computer on which you plan to install the BlackBerry Enterprise Server,

 

 

 

start the Registry Editor.

 

2.

In the left pane, browse to HKEY_LOCAL_MACHINE\Research In Motion\

 

 

BlackBerry Enterprise Server\Database.

 

3.

Create the following string values (if they do not exist):

 

 

• DatabaseName: Type the name of the BlackBerry Configuration Database.

 

 

• DatabaseServerMachineName: Type the computer name of the database

 

 

server.

 

 

Note: These values are case sensitive.

 

4.

Restart the setup program.

After you attempt to add the client access license key,

Verify that you logged in to the computer using the same account after restarting the

the “Failed to write License Key to the Database”

computer.

message appears.

1.

Cancel the setup program.

 

 

2.

Log off the computer.

 

3.

Log in to the computer using the same account that you used to start the

 

 

installation process.

 

4.

Restart the setup program.

When you install SP1 to a previously installed version

1.

When the setup program prompts you for the location of netfx.msi, browse to the

of Microsoft .NET Framework Version 1.1, the setup

 

Tools folder in the BlackBerry Enterprise Server installation media.

program prompts you for access to the original

2.

Click the file.

 

installation media for Microsoft .NET Framework Version 1.1.

Resolving issues after the installation process completes

Symptom

Possible solution

The BlackBerry Collaboration Service is not connecting to

If your instant messaging environment supports Microsoft Windows

Microsoft Live Communications Server 2005.

Messenger and you are using TLS as the communication protocol, verify that

 

authentication is configured.

 

1.

Visit www.microsoft.com/downloads to download Microsoft Office

 

 

Communicator 2005 Trial Edition.

 

2.

Install the Microsoft Office Communicator 2005 client on the computer

 

 

where the BlackBerry Collaboration Service is located.

 

3.

Use Microsoft Office Communicator 2005 to connect to Microsoft Live

 

 

Communications Server 2005.

 

4.

If a connection cannot be made, confirm that you have installed or

 

 

imported the required authentication certificates.

 

 

 

34

Page 34
Image 34
Blackberry Enterprise Server manual Resolving issues after the installation process completes

Enterprise Server specifications

BlackBerry Enterprise Server (BES) is a robust platform designed to address the needs of enterprises in managing their mobile communications securely and efficiently. Originally developed by BlackBerry Limited, BES has evolved significantly since its inception, adapting to the changing landscape of mobile technology and enterprise demands.

One of the cornerstone features of BES is its ability to provide secure email and data synchronization. It allows organizations to manage their email communications seamlessly through BlackBerry devices, ensuring that sensitive corporate information remains protected. Through strong encryption and secure access protocols, BES significantly reduces the risk of data breaches and allows IT departments to maintain compliance with various regulations.

Another key characteristic of BES is its centralized management capabilities. IT administrators can easily manage user accounts, configure device policies, and deploy applications from a single console, significantly reducing the complexity associated with mobile device management. This centralized approach not only streamlines operations but also enhances the ability to monitor and control device usage across the organization.

BES also supports various deployment options, including on-premises and cloud-based solutions. This flexibility allows organizations to choose the model that best fits their IT strategy and operational needs. Furthermore, BES integrates with other enterprise solutions such as Microsoft Exchange, IBM Notes, and additional CRM platforms, enabling a comprehensive approach to managing communications and enhancing productivity.

The platform also features advanced reporting and analytics tools, which provide insights into device usage, security incidents, and overall mobile performance. This data-driven approach assists organizations in making informed decisions about their mobile strategies and investments.

With the advent of modern mobile operating systems, BES has adapted to support Android and iOS devices, in addition to BlackBerry’s proprietary operating system. This multi-platform support ensures that businesses can manage a diverse range of devices within their workforce, catering to employees' preferences while maintaining control over corporate data.

In summary, BlackBerry Enterprise Server is a powerful tool for enterprises looking to enhance their mobile communication management. With features centered around security, centralized management, deployment flexibility, and comprehensive reporting, BES remains a critical solution for organizations striving to ensure the security and efficiency of their mobile operations in an increasingly mobile-first world.