28 EN
7 Troubleshooting
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due to a supply problem
(line voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel
button for 3 seconds to reset the machine to factory settings. (See "Canceling the
programme")
Water in the machine.
• Some water might have remained in the product due to the quality control
processes in the production. >>> This is not a failure; water is not harmful to the
machine.
There is water leaking from the bottom of the washing machine.
• Likely problems with hoses or the pump filter. >>> Be sure the seals of the water
inlet hoses are securely fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed fully. >>> Make sure that the pump filter is
completely closed.
Machine does not fill with water.
• Tap is turned off. >>> Open the inlet water taps fully.
• Water inlet hose is bent. >>> Flatten the water inlet hose.
• Water inlet filter is clogged. >>> Clean the water inlet filter.
• The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
• A hard substance might have entered into the pump filter. >>> Clean the pump
filter.
• Transportation safety bolts are not removed. >>> Remove the transportation
safety bolts.
• Laundry quantity in the machine might be too little. >>> Add more laundry to the
machine.
• Machine might be overloaded with laundry. >>> Take out some of the laundry
from the machine or distribute the load by hand to balance it homogenously in the
machine.
• Machine might be leaning on a rigid item. >>> Make sure that the machine is not
leaning on anything.
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>> It will resume
running when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>> Connect the water draining
hose as described in the operation manual.
No water can be seen in the machine during washing.
C The water level is not visible from outside of the washing machine. This is not a
failure.