MAINTENANCE
FAULT OR BREAKDOWN
This appliance is supported in the UK by Worcester Heat Systems Ltd. - part of the Bosch Group.
Specialist factory trained Service Engineers are available to attend a breakdown occurring on this appliance.
No charge will be made for parts and/or labour providing:
An appliance fault is found and the appliance has been installed within the past 24 months. Reasonable evidence of this must be supplied on request.
A
The appliance has been installed for over 24 months
OR
Our Field Service Engineer finds no fault with the appliance (see Note).
OR
The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by Worcester Heat Systems Ltd.
Note. NO APPLIANCE FAULT IS FOUND ON OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good understanding of the operation of your appliance. In the case of a suspected fault, refer to the fault finding section of this guide.
If in doubt contact our Technical Helpline
In the event of an appliance fault or breakdown please contact our Service Department. Your service administrator will arrange for an Engineer to call with the minimum of delay. Under normal circumstances this will be from 1 to 3 working days (excluding weekends) for priority breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this appliance by any third party will not be accepted.
16 FAULT OR BREAKDOWN
WORCESTER BOSCH GREENSTAR HIGHFLOW 440 6 720 611 731a (08.04)
