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REFERENCE
Troubleshooting
If you have a problem with your Acoustimass® speaker system, turn off your sound source and try the following solutions. If you still have a problem, contact your Bose® dealer to
arrange for service. To contact Bose directly, refer to the address list included in the carton.
Problem | What to do | |
|
| |
System does not function | • Make sure the receiver and powered Acoustimass module are plugged into an operating | |
at all |
| AC outlet and that the receiver is turned on. |
| • Be sure to select an audio source on the receiver (video, CD, DVD, tuner). | |
|
|
|
No sound | • | Increase the volume. |
| • | Disconnect any headphones. |
| • Check the speaker connections. | |
| • Make sure that both the powered Acoustimass module and the receiver are plugged in. | |
| • For digital sound, be sure a coaxial or optical cable connects the digital output of the | |
|
| DVD player with the digital input on your receiver. |
| • Be sure the audio source selected is correct. For example, select DVD audio on your | |
|
| receiver to hear the DVD sound. |
|
| |
No surround sound | • Make sure the source material contains surround sound. | |
| • If you are using the Dolby | |
|
| is turned on. |
| • Be sure the source material (DVD, laser disc, or broadcast programming) is Dolby Digital | |
|
| encoded. |
| • Be sure your receiver is processing a signal from a | |
|
| DVD player, or other surround sound source. |
| • If you are using digital programming, verify that the settings are correct at the receiver. | |
|
| |
No bass | • Be sure the speaker connections from the receiver to the amplifier are in the correct | |
|
| phase, |
|
| |
Not enough or too much | • Move your Acoustimass module closer to a wall or corner to increase bass. Move it | |
bass |
| farther from a wall or corner to decrease bass. |
| • Adjust the LFE level or Room Compensation control. | |
|
| |
Sound is distorted | • Make sure speaker wire is not damaged. | |
| • Reduce the volume of external components connected to the receiver. | |
|
|
|
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