Bose Acoustimass - 10 Troubleshooting, Customer service, Maintaining Your Acoustimass-10Speakers

Maintaining Your Acoustimass®-10 Speakers

Troubleshooting

If you have a problem with your Acoustimass-10 speakers, turn off your sound source and try the solutions below. If you still have a problem, contact your Bose® dealer to arrange for service. Or, to contact Bose directly, refer to the inside back cover of this guide.

Problem		What to do
System does not	• Make sure the power cord of the receiver is plugged into an
function at all		operating AC wall outlet and that the unit turned on.
	• Be sure to select a source at the receiver (video, CD, tuner).
No sound	• Check the speaker connections. Turn the unit ON.
	•	Increase the volume.
	• Disconnect any headphones.
Sound is distorted	• Make sure speaker cable is not damaged.
	• Reduce the volume of any external components connected to
		the receiver.
No bass	•	Make sure the speaker connections at the receiver or amplifier
		are correct (+ to + and - to -). If you are using in Dolby Pro-Logic
		mode, check that surround sound is turned ON. If you are using
		AC-3 programming, verify that the settings are correct at the
		receiver. Be sure the source material (laser disk or broadcast
		programming) is Dolby AC-3 encoded.
Not enough or too	• Move the Acoustimass module closer to a wall or corner to
much bass		increase bass. Move it farther from a wall or corner to decrease
		bass.
No stereo sound	•	To get the full performance benefit, your Acoustimass-10
		speakers must be connected to a HiFi Stereo VCR or Stereo
		television.

Customer service

For additional help in solving problems, contact Bose customer service. See the inside back cover for Bose customer service offices and phone numbers.

12 December 20, 2001 AM183644_01_V.pdf